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Rob C.
Customer Reviews for Qwik Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Employee told us he'd look at the truck and check the mileage when he “had the chance†. No other customers in the store so husband told him we he wanted it checked before we left. Employee looked annoyed that he had to go outside but he did. That's our only criticism of the location
James C.Associate for location was 45 minutes late to open store. So we did not get can until almost an hour late. No explanation , no apology and still had our return time for 10 the next day. It really put us in a bind as we had people waiting on us. The van was not clean including having stains on the seat and sand on floorboard. When we returned it we had to go buy a lock to leave the key in an alternate box as the normal orange one could not accommodate. The van drove well and got the job done. The overall experience could have gone far better.
Cynthia C.Quick service and person was both courteous and professional.
Larissa M.Provided easy online check-out with clear instructions.
Adria J.Quick and easy process from rental to return.
MONIQUE M.the only issues that I had was trying to check in - I had to end up going inside and doing it infact they had to do it from their own iPad and then I had trouble checking out when I got there! THAT PROCESS WAs horrible111
Michelle M.I got charged twice so now I need to go back and call to get my money back.
Leo O.This was not the location I scheduled. You canceled my reservation and sent me to this out of the way new location where the staff had no knowledge of the changes in my reservation. From the minute this journey began, it was a disaster and poorly organized. If I could have canceled and not paid a penny I would have. You wasted my time money and created extra stress and no one I spoke with knew what was going on. U-hual was entirely unhelpful and awful.
Barbara S.everything was great
barbara F.Inability to check in the trailer. System simply would not accept the image of the trailer, and/or the checkin process overall. The processing spinning arrow continued........
Randy P.The online checkout process needs improvement. After switching to a mobile transaction, the checkout process goes in a loop for 20 mins. Ultimately you are able to get to the first step for checkout. Mobile checking is flawless and works as expected
DAVID L.Nice folks helped me out.
JOSH H.2 things that I was not thrilled with. First then 7/24 is not user friendly or easy to work with it took me 20 minutes to get my truck and another 15 to return it. That should take no more than 5 minutes in each end. They second thing that was an issue with the place is the key drop box was too small for them keyfob so I couldn't leave the key. Now I have to go out of my way in Monday and drop the key off when they are open. Needless to say I am not impressed with the no contact solution by uhaul or the fact that Quik didn't have any way to drop the key.....very disappointed
Eric C.I spent two hours trying to get my truck checked out and get the contract and other documentation and finally left after multiple calls to corporate and multiple attempts to email the contract to me which all failed. The service representative who worked with me was completely incompetent and had no idea what he was doing and admitted as much. I even had to place a call to my sister who runs a U-Haul franchise in Arizona to get an idea of what I should have expected to happen in the middle of all this and get her to try and straighten out the contract snafu. It was a horrible experience.
Jeremiah R T.Make sure the other items that are ordered are in the vehicle when customers pick them up. I ordered a half dozen moving blankets and a utility dolly and neither was with the truck. Luckily another truck had the moving blankets and another customer gave me his dolly. If there was an option when checking out to cancel the blankets and dolly I would have, but since I got my hands on some items, I didn't worry about it.
Eric D.Gracias
EUNICE A.The submission of the photo is took forever to go through
Elizabeth S.Self check in did not add any efficiency. Agent had to handle my phone in an (failed) attempt for the scan back of DL. Asked me all the same questions when processing me on their computer that I had already completed on the app.
DONALD W.The only problem I had was with the app. Had to have customer service call me. I usually don't have trouble with other apps. Gracias
Terry B.Friendly , great service He was very knowledgeable about the app
Tanecia D.The first location I was given no longer accepts or rents trucks. I had to find this location on my own. Please don't send any future customers to the Star Mart at 818 S Main St, Wake Forest NC.
James M.The location was not open for the posted business hours. I could not pick up the trailer at the reservation time. The employee and the equipment was disorganized. I will not rent at that location again.
David J.Trailer was functional, but could use reconditioning. Latching parts were rusty and stiff, part of the floor was weak and soft. It's a heavy tongue, so it could use a jack.
Charles L.I've rented at this location twice and will be renting again this coming weekend. It has been the BEST Uhaul location to work with.
regina C.