the only issues that I had was trying to check in - I had to end up going inside and doing it infact they had to do it from their own iPad and then I had trouble checking out when I got there! THAT PROCESS WAs horrible111Michelle M.
Customer Reviews for Qwik Pack & Ship
(Distribuidor de U-Haul del vecindario)
Wake Forest, NC 27587
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 10 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I got charged twice so now I need to go back and call to get my money back.Leo O.
This was not the location I scheduled. You canceled my reservation and sent me to this out of the way new location where the staff had no knowledge of the changes in my reservation. From the minute this journey began, it was a disaster and poorly organized. If I could have canceled and not paid a penny I would have. You wasted my time money and created extra stress and no one I spoke with knew what was going on. U-hual was entirely unhelpful and awful.Barbara S.
El cliente no dejó un comentario.Chelsea S.
everything was greatbarbara F.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.James R.
Inability to check in the trailer. System simply would not accept the image of the trailer, and/or the checkin process overall. The processing spinning arrow continued........Randy P.
El cliente no dejó un comentario.Alex L.
El cliente no dejó un comentario.Brian A.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.BARR H.
El cliente no dejó un comentario.Craig B.
The online checkout process needs improvement. After switching to a mobile transaction, the checkout process goes in a loop for 20 mins. Ultimately you are able to get to the first step for checkout. Mobile checking is flawless and works as expectedDAVID L.
El cliente no dejó un comentario.HENRY Q.
Nice folks helped me out.JOSH H.
El cliente no dejó un comentario.Gina B.
El cliente no dejó un comentario.Dwight E.
2 things that I was not thrilled with. First then 7/24 is not user friendly or easy to work with it took me 20 minutes to get my truck and another 15 to return it. That should take no more than 5 minutes in each end. They second thing that was an issue with the place is the key drop box was too small for them keyfob so I couldn't leave the key. Now I have to go out of my way in Monday and drop the key off when they are open. Needless to say I am not impressed with the no contact solution by uhaul or the fact that Quik didn't have any way to drop the key.....very disappointedEric C.
I spent two hours trying to get my truck checked out and get the contract and other documentation and finally left after multiple calls to corporate and multiple attempts to email the contract to me which all failed. The service representative who worked with me was completely incompetent and had no idea what he was doing and admitted as much. I even had to place a call to my sister who runs a U-Haul franchise in Arizona to get an idea of what I should have expected to happen in the middle of all this and get her to try and straighten out the contract snafu. It was a horrible experience.Jeremiah R T.
El cliente no dejó un comentario.ERIC D.
El cliente no dejó un comentario.Rashee G.
Make sure the other items that are ordered are in the vehicle when customers pick them up. I ordered a half dozen moving blankets and a utility dolly and neither was with the truck. Luckily another truck had the moving blankets and another customer gave me his dolly. If there was an option when checking out to cancel the blankets and dolly I would have, but since I got my hands on some items, I didn't worry about it.Eric D.
El cliente no dejó un comentario.Roger D.
The submission of the photo is took forever to go throughElizabeth S.
El cliente no dejó un comentario.Rocial Wayne C.
Self check in did not add any efficiency. Agent had to handle my phone in an (failed) attempt for the scan back of DL. Asked me all the same questions when processing me on their computer that I had already completed on the app.DONALD W.
The only problem I had was with the app. Had to have customer service call me. I usually don't have trouble with other apps. GraciasTerry B.
Friendly , great service He was very knowledgeable about the appTanecia D.
The first location I was given no longer accepts or rents trucks. I had to find this location on my own. Please don't send any future customers to the Star Mart at 818 S Main St, Wake Forest NC.James M.
El cliente no dejó un comentario.STACEY H.
The location was not open for the posted business hours. I could not pick up the trailer at the reservation time. The employee and the equipment was disorganized. I will not rent at that location again.David J.
Trailer was functional, but could use reconditioning. Latching parts were rusty and stiff, part of the floor was weak and soft. It's a heavy tongue, so it could use a jack.Charles L.
El cliente no dejó un comentario.Stella P.
I've rented at this location twice and will be renting again this coming weekend. It has been the BEST Uhaul location to work with.regina C.