Comentarios del cliente para Quickstop LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Quickstop LLC

Grado total:

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debra H. en

Grado:

Nothing at all a customer might be late bringing in the truck but that's not the U-Haul workers fault they are always awesome and I will always recommend U-Haul for moving thank you

Matthew S. en

Grado:

The employee working Sunday night after 4:00, was a tremendous help and gave me suggestions when I needed them. The type of guy anyone would want when they needed help.

Lori G. en

Grado:

El cliente no dejó un comentario.

Deborah C. en

Grado:

Very helpful staff

Sara S. en

Grado:

This is only the location of the first truck I picked up. The second was at a gas station in east bridgewater, MA that did not even know I was allowed to pick up the sample truck they had sitting in the grass. Over all I had a terrible pick up experience and a terrible experience a month later as I was sent a very high incorrect bill.

ARRIGO B. en

Grado:

there was a problem with aircon but the manager was fair and allowed a discount all set appreciated the service cheers

Alexander D. en

Grado:

The whole experience was a complete disaster. 1) My rental location was moved an hour before pick-up 2) The representive at the new location worked out of his car as the mobile office had no power 3) I got home to find that the trailor still had a lock on it 4) They asked me to drive back to the moved location which was 45m away in traffic which I declined given the huge inconvience already 5) Customer service sent road assistance to cut the lock off which took another 30m to arrive 6) Once he arrived and removed the lock, it was opened only to find an entire living room set INSIDE the rental unit (seriously I cannot make this up!! we have pictures!) they asked us to return the furniture back to Mattapan on our time. 7) The roadside assistant then offer to take it to storage for Uhaul to manage 8) So my planned trip was delayed over 4 hours

Celeste H. en

Grado:

El cliente no dejó un comentario.

DORINDA W. en

Grado:

The truck was not cleaned - in the future the truck should always be cleaned prior to renting to a customer. Your facility charged the entity when it was your responsibility to clean - We reached out to corporate sales and will get an adjustment.

Liam W. en

Grado:

I arrived to this location with a 4pm reservation time to pick up a 10 foot truck. When I arrived at the location there was a group of other customers and one representative to answer questions. Apparently all of the other customers there had reservations as well, but there were no trucks because, as the representative told me, “it’s other customers fault for not returning their equipment”. After waiting for 3 hours, it now being 7pm, all of the other customers got their trucks, but there still there was not one for me. I understand other customers did not return their equipment, but that was not my fault and there should be a back up plan in case of such an issue. The representative called her manager (because they were closing) and the manager said he would find a truck, call me and need me to return to the location in order to finally get a truck. When driving back to the apartment I was moving from I happened to see a truck being returned and turned around to get it. The truck was missing its gas cap, one head light was out, the right side rear view mirror was broken, however I had to take this truck because there was no other option. I appreciate the manager, Todd Hicks, for trying to help me as best he could, but it is ridiculous how under prepared they were with equipment for a busy moving time. It wasted my time, my roommates time and my landlords time. Please call me at 978-494-2557 if you have any answer as to why this was my experience without having to blame your customers.

Joseph L. en

Grado:

El cliente no dejó un comentario.

Samantha S. en

Grado:

El cliente no dejó un comentario.

Odain M. en

Grado:

El cliente no dejó un comentario.

Mark W. en

Grado:

The right side mirror was broken and the stalbitrak needed servicing. The van kept going into tow mode. Not having a side mirror is really dangerous in a truck that is unfamiliar. Staff was friendly and got me going quickly

Elizabeth W. en

Grado:

El cliente no dejó un comentario.

Ernel W. en

Grado:

More staffing

Noelani G. en

Grado:

El cliente no dejó un comentario.

Barbara G. en

Grado:

El cliente no dejó un comentario.

Olivia M. en

Grado:

I had a terrible experience with uhaul. We arrived at the pickup location around 9:30am for my truck scheduled at 9am. The worker told us the system was down and there was nothing he could do. We waited for an hour and a half until he sent us to a different location to pick up our truck. We arrived at the new location and they told us they didn’t have any available trucks there. They then sent us back to the original location where we finally got our truck 3 hours later than scheduled... the employee at the pick up location was extremely unhelpful. He didn’t even attempt to solve any issues or talk to his manager about it. I will likely not be using uhaul again

Daniel D. en

Grado:

El cliente no dejó un comentario.

Melissa D. en

Grado:

El cliente no dejó un comentario.

Rev. Wayne S. D. en

Grado:

The location is convenient, however the cleanliness and the ability to keep the vehicles full is another issue

Renald J. en

Grado:

There’s nothing to do cause customer service was great nice people very friendly I’m glad I went there to rent the truck I will go back again if I have too great job

Evelyn T. en

Grado:

El cliente no dejó un comentario.

DWIGHT S. en

Grado:

Good location, quick and helpful service, lots of trucks available. My truck’s windshield wipers didn’t work though and the truck had a broken blind spot mirror.

BELOU F. en

Grado:

Relax

jody A. en

Grado:

Brian, the person in charge and who waited on me was great. Very professional, personable and caring. The location was great because it was near my house. The office was in a trailer and was a little run down.

AKSHAY BHARAT C. en

Grado:

The truck was not cleaned from inside. We had to first clean it for 15 min and also the vehicle needed a lot of maintenance.

James M. en

Grado:

El cliente no dejó un comentario.

Olaf P. en

Grado:

I was offended because I was accused of using an invalid license when I have a valid license. Other than that everything went good

DeAngela W. en

Grado:

El cliente no dejó un comentario.

Nichelle P. en

Grado:

n/a

David F. en

Grado:

very easy drop off.