I got a flat tire on my trip. I called uhaul roadside service and was told I could take it to the nearest location to drop off, because the wait for roadside service was 3 hours. I did EXACTLY what I was told to do, and I got charged $150 for the repair bill. Such has bullshit and poorest customer service and business ethics I've ever seenPATRICK H.
Customer Reviews for Quick Stop #94
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was charged for items I never recieved!! The store clerk (man) acted like he didn't know anything.Debra S.
El cliente no dejó un comentario.KAVONA A.
Total ridiculous set up and he was useless for any help AT ALLMichael C.
I am very unhappy that the vehicle I reserved was not available when I arrived. I specifically went to this location because when I booked it said this location had the size vehicle I wanted and actually had a $50 guarantee. When I arrived the clerk told me that their was nothing he could do and I had to rent a larger truck and pay a higher price. I do rent trucks from you from Time to Time but things like this make we think it's time to go to your competitors when I need a vehicle like this. When I asked about the $50 guarantee the clerk said there is no such thing. I showed him it on my phone and he said he never heard of that and demanded I cancel my original reservation or he wouldn't give me a truck. Just a very frustrating situation all around.Scott C.
El cliente no dejó un comentario.Vanessa C.
The man that i turned the truck back to was very rude and would not answer my questions. I was told when i rented the truck that if I didn't use all the boxes that I bought at the pick up site I could get credit when i turned the truck in with the extra boxes. The rude clerk at the drop off site told me they don't credit the unused boxes back to the clients and ignored me when i ask who i could talk to about this, i will never use this location again! I will not recommend this location!Karen P.
How much I get back off my 100#crystal R.
Received text to drop off truck at 5548 Ogeechee road, no Uhaul at this address. Found 4801ogeechee thru search. There was another perso dropping off truck that received the same above information.WALTER M.
Upon arrival, there were no other UHaul vehicles or signs visible - just a run-down corner gas station that looked closed. We tried to call to confirm the location but they did not answer the phone. Finally, I saw a small, Uhaul keybox attached to the propane tank rental box, so I went inside. The person behind the counter did not seem to notice or care that I came inside. Once I got his attention, he said that I needed to take a picture of the mileage and fuel level on the truck and bring him the key. I told him I was using the self-checkout process and he seemed annoyed. I went through the self-checkout steps as instructed and the last step said to leave the keys in the Uhaul keybox, so I did. This annoyed the person inside even more. He said rudely "I told you to bring me the key" and was upset that he had to find his key to the Uhaul lock box and retrieve the key.Jeffrey N.
Helped us stop off our rental trailer even tho we were at the wrong location.SCOTT S.
When I returned the key, the U-HAUL drop off box was broken. The box had been broken apart and was partially hanging on the wall. I had to leave the key with the clerk at the counter.TAMMY B.
Station attendant had a lot of problems getting my truck. Trucks are in a grass lot across a busy highway.Lonnie B.
El cliente no dejó un comentario.Andrew C.
El cliente no dejó un comentario.Ivan G.
Change the business you associate with at this location. The establishment was dirty and the clerk was rude.Nancy R.
I received no help in disconnecting the trailer from my truck. I would never use or recommend this location for any u-haul services.Michael D.
The people was nice and friendlyMartin W.
El cliente no dejó un comentario.Stephanie J.
El cliente no dejó un comentario.Maria Y.
El cliente no dejó un comentario.brant H.
Ensure all employees that represent your brand fully understand the customer service expectations.Garreth B.
El cliente no dejó un comentario.Tam H.
El cliente no dejó un comentario.Lloyd R.
Whole situation felt sketchy at best ??Adam S.
El cliente no dejó un comentario.Timothy T.
The truck had to be jump started when I picked it up from the u haul location. Then roadside assistance had to called out to my home where we were loading the truck because it would not start. This placed me several hours behind schedule, resulting in myself having to reschedule the unloaders at my destination.Marcus B.
El cliente no dejó un comentario.Joshua F.
El cliente no dejó un comentario.Carolyn R.
El cliente no dejó un comentario.Luis Santos A.
As a Quick-Stop, it had the one guy behind the counter. He did not look at the truck or do anything to verify the fuel was full, identify any damage, or verify I returned the blankets. It was not a bad experience, but practically a non-experience. All previous returns involved a process that did not occur here.Ernest H.
Completely messed up the order and lied to my face about it. Should have known and trusted my gut and left. Needs to be shut down.Chris H.
El cliente no dejó un comentario.Christopher C.
Waited to be helped, no one in front of me. Tald the guy I was returning and he acted like inshot his dog. Gave my papers back and said ok you're good. He did not check trailer at all. I unhooked it by myself and left. Piss poor!Kyle B.
Charge the right amount!!Karam K.
El cliente no dejó un comentario.Albert B.
El cliente no dejó un comentario.Leslie F.
random parking lot, NO assistance at all from store employee. A stranger/little black gentleman came over to finally help us disconnect the 6 x 12 trailer and hurt his back! we left very dissatisfied and will not think of Uhaul for the next rental sadly.RAndy S.
El cliente no dejó un comentario.Rosetta S.
Only one guy working there. He did a great job of trying to take care of everyone, but it took a long time because he really should have help.Tonya R.
El cliente no dejó un comentario.Omar B.
The place is a convenient store and one guy was running the register. He was friendly but thought he could use some help dealing with the uhaul side of the business.Stephen D.
The clerk was friendly and I got in and out on the pickup and return with no hassle. I would use them again and recommend them. However, I had to use the restroom while there and it was so...dirty, that I can't give this location any higher than 3 stars.Scott B.
El cliente no dejó un comentario.David W.
Store was in a very bad neighborhood. Would not go there again. Staff was horrible. 1st: the ONLY person working in the store told me he had no idea how to process a U-haul contract. He was alone in the store. He had to call the owners wife, who screamed at him over the phone. 2ed: it took us 2 hours to actually get the truck, putting us behind schedule for our 2ed truck pick up. 3rd: our reservations were changed 3 times from the original pick-up location. 4th: we HAD reservations....so the pick up location should have known there was a reservation, therefore.... the pick-up location SHOULD have had a knowledgeable employee on-site, at least until our scheduled pickup time. 0/10 will NOT reccomend nor neal with this location again.Tanada C.
If the location isn't available until 9am, but it is a location open outside of those hours, a dedicated person should be available for check out. I did not get my requested truck size, my requested location, nor my requested time? What's the point of the reservation. Even worse I still had to drive down the street to pick up pads and a dolly from the actual uHaul location since this location didn't have any. The inside of the truck was filthy and not cleaned out.Jennifer D.
My appt was at 1130. 1St uhaul wouldn't start. The lady that was assisting me left the store without saying anything. The guy behind the counter did not know how to transfer the appt to another truck. I was there for nearly two hours only for the 2nd uhaul agent was able to tell them to give me the other truck(exact same size) that was outside and available. Worst experience ever, I will not use this service again@Ciarra C.
El cliente no dejó un comentario.JEFFERY S.
El cliente no dejó un comentario.Maggie D.
Despite my two prior visits, they were not prepared for my truck rental. 90 minute delay to get their act together .Robert H.
The people were polite. The U-haul system was down and their computers were down. Left the lot with no paperwork.JAMES W.
El cliente no dejó un comentario.Norman B.
El cliente no dejó un comentario.Perry R.
Very rude and disorganized. I waited in the store for 45 mins because I reserved a Dooley and they didn't have one at this location. Owner of the store said, â€œThat's her problem.â€ When I returned the truck the cashier rung up ten people before she would check the truck back in. I was clearly in line first. She yelled and tried to argue with me. This place makes U-Haul look BAD!!!!!! Not to mention after I waited 45 mins the dolley was in the back of the truck. Truck had no gas in it. NEVER AGAIN! HORRIBLE EXPERIENCE!!!Ariel R.
Where to begin. First of all It took over an hour to pick up a trailer. They the wanted to charge me almost double what was originally quoted online. They didn't have the ability to quote me the proper insurance it two was double what was online too and yes i pre checked in. finally it took about 30 min to drop the trailer off. I will say the man trying to process me in was very nice and apologetic but didn't know how to work the uhale system at all.steven H.
El cliente no dejó un comentario.Anne C.
I went through the process online of doing all of the paperwork. When I got to the store, they had no idea how to get my order done. I explained that I had done everything on line before hand and also paid in advance. They kept trying to tell me that I owed additional money. These people were totally incompetent and what should've been a five minute process was over 30 minutes of hell. I am surprised that these people are allowed to be a U-Haul retailers.Herbert S.
This was the most frustrating time ever renting any type of vehicle, 4 locations later to get a trailer that I had a reservation for days in advance, and the last location I would not recommend in any capacity, seedy section of town, other clientele very questionable characters and a clerk who has no clue as to what she was doing 2 and a half hours to rent a trailer is a bit ridiculous! Worst experience ever!ANNIE T.
The 30 minutes I was there, drugs were being sold inside and outside of the building. My brother was approached by a prostitute as we pumped gas into the truck. The truck was horrible, needs service badly, driver side front wheel vibrates very bad and transmission needs some attention.chris S.
El cliente no dejó un comentario.felicia N.
Truck back sliding door was broken. Ratchet on dolly was broken, almost lost the car. Caught a flat on the truck. Waited 3 hours for dispatch's service provider to change our flat and Jimmy rig the ratchet. Then was almost charged for the damages when we got from GA to IN. Good thing dispatch had my claim on file! Never again.valerie K.
STAY AWAY!! I made an order in Cleveland TN and requested to pick up a 26 foot truck at a different location in Savannnah GA. At 4:30 P.M. the day before I was to pick the truck up I received an email stating the pickup location had changed to 4801 Ogeechee Road. I called when I checked my email about 7:00 P.M. that night and the Uhaul customer service told me I couldn't change it because the pickup location was closed. When I got to the new pickup site the next day no one knew anything about my rental nor did they have the pads I requested. After 30 minutes and several phone calls I got the truck and some, not all of the pads. The truck was almost out of gas and filthy. The regional Uhaul rep told me he would not charge me for the pads, but did anyway. Very poor way to do business, I would not recommend Uhaul to anyone. Go with Penske or Budget, the trucks are better maintained and the fleet is newer.Randy L.
Person didn't know how to check us out. Had to call in and was having computer issuesDavid K.
A bit hard to find there was no signage to show they handled u-haul . Recommend you consider adding something to help folks see they handle u-haul. The criticism is not about the people it's about u-haul not providing something for an id for the store. Thanks for asking.Ronald B R.
El cliente no dejó un comentario.Patricia L.
This woman was so ruid and a liar would like someone from u haul to give me a call ASAP thank youMarty P.
El cliente no dejó un comentario.Kristine D.
The girl behind counter was rude and didn't treat us like a customer. The pick up location was at a gas station and she'd stop what she was doing with me and go check out a customer. Took over an hour and half to complete my reservation. She told my husband at one point when he asked what was taking so long that we didn't have a reservation. We told her that was a lie and showed her reservation number. She told me to tell him to get out of her store or she was cancelling the reservation. He called Uhaul to report her and spoke with several people before the call was disconnected. I'm very unsatisfied with our experience and I would not recommend that location to anyone!Jean H.
When I first went in to rent the truck the employee working didn't even know they had trucks. And then I had to speak to someone over the phone to get everything handled. I didn't receive the right paperwork and was very displeased with this location.Matthew K.
Could not understand people running business. Did not have information that was entered in the computer. Took longer to get on road because they had to re-enter information and they could not understand us and we could not understand them.Karen G.
I had to load trailer myself, move other uhaul vehicles out of the way, and wait an hour because they no idea how to pull up the info other than my reservation numberAdam B.
El cliente no dejó un comentario.CHRISTOPHER E.
great service and people friendly.ERNIE H.
Very easy time getting truck!!DORTHY R.
A great place for Uhaul rental. They go out of their way to help.WILLIAM D.
We actually returned the truck back to the original location in Jasper. They were, as always, awesome.ERNEST G.
El cliente no dejó un comentario.HARTY G.
El cliente no dejó un comentario.Kara S.