When I attempted to drop off the vehicle through the contactless service, a random woman who worked at the building next door told us we were not allowed to park and kept telling us to go elsewhere. Following about 5 minutes of trying to advise her that we were following the correct steps provided, a man finally come outside who is the contact person for U-HAUL at said location. He then joined in demanding we call U-Haul and that we drop off the truck at some other random location. Please note that there were 5 other U-Haul trucks parked at this location and two beside where we parked. We advised him we could not do such a thing as we had already confirmed the location and submitted the drop off online. We attempted to engage in conversation however he became upset and walked away yelling about U-Haul and how he has two other trucks coming. We attempted to tell him that we should be one of those trucks as we just arrived early for drop off, however, he would not listen. We also attempted to give him the phone number we were provided as a contact but he walked back into the store mid conversation.Jon H.
Customer Reviews for Quick Shop
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When pick In up the vehicle was in use, I had to wait until make it empty over 30 minutes. The gas was not full, it was dirty and when I drop the keys I was charged for 39 milesâ€¦ that was wrong I did no drive over 18 miles as a whole. I got also charged 25 for cleaning when no one clean the truck for me at the beginning. I had multiples uhaul renters but no one as bad as this one.DEMETRIO V.
A bad neighborhood with a worker who would not let my friend wash his hands in the bathroom because it was for employees only. I would not want to drop a vehicle off at night in this location.JONATHAN P.
Great guy and ill use againnicholas S.
I rented the Truck for 8hrs ,returned it on the same day,but I was charged for 2 days rental,try calling uhaul to have it resolved, and no answer ðŸ˜ž~marlonsterlingÂ£Marlon S.
The guy is nice, but I got charged for fuel even if I returned it a little more than what I had it for and I have the proofMouhsine I.
Manager of store was rude, lazy and his equipment (internet/computer) was super slow. He added the insurance without my permission and then when I was on the phone with a Uhaul representative he was arguing with me saying I did not state I didn't want the insurance when I specifically did state I didn't want the insurance. I would never do business with this location ever again and I would not recommend anyone else to use that location either!Heather G.
El cliente no dejó un comentario.Charlene D.
Pick up location was in a rough area . Attendant told me I could drop it off in any location and when I did I had to drive it all the way back on the other side of town because they told me I could not . Picking up took forever as he told me he's new and couldn't figure out how to rent it . He almost just gave me the keys but I said no I don't want you getting in trouble . I was just very uncomfortable the whole time . Huge inconvenienceEiyonna W.
I was overcharged for a product that was offer average of 50 dollars all together, i got charged twice for about 140 all together. I called customer service today and nobody answersAdam T.