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CHARLES R
Customer Reviews for Quick Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Was not give the appliances dolly but was charged . I was told my amount due was 88 dollars and charged $102.00 was not happy about the charges but over all the experience was great!!
Panolar RThe Quick Mart on McGuffey rd in Youngstown was an absolutely beautiful clean gas station mini mart. All employees I Daly with were friendly and knowledgeable I was able to gas up the U-Haul for return right at his pumps. Very convenient. 10 stars for this drop off location. Thank You Lisa B
Lisa BI would not recommend this drop off location until they are done upgrading.
Deborah HThere was an available drop off right around the corner which I past to drop off at another location in the next state easy drop off
Eric BYou guys sent my ticket to the wrong location and then it took over an hour to get it then when I received photos to the truck they were for the wrong one. The tow dolly was in bad shape as well
Annalise SThey took money off my card that they shouldn't of took off we had the u haul back before 1130 it was back at 930pm that day
katrina jQuick mart on McGuffey is awesome with great people working inside
Richard RThe man that I dealt with was rude ignorant and argumentative
Janet SI used this location previously courteous service and improved wait time this rental, but I was not given paperwork to carry in event i was stopped by police and be able to prove I had rented the truck.
Katheryn CAmazing customer service outstanding speed for expedite and my time frame of leaving and it was definitely service with a smile I will be utilizing them again thanks for the friendly hospitality and the usage of your vehicle.
TAKEISHA BExplain to the employees how to help customers that are picking up a Uhaul in the evening so they don’t have to call for help.
John BVehicle was nice however it did not have any heat.
William DMy experience with U-Haul was a very pleasant one the condition of the vehicle was immaculate the ride was exceptional.
Cynthia WIt took too long to get the truck in between sales of beer, lottery tickets and junk food. They did not have the 12 moving blankets that I reserved. The truck had less than 10k miles, so it was good mechanically, but the cab interior had not been cleaned - it was filthy with sticky pop spilled on the dash and cup holders.
Sonya PThey over charged me online I paid $170 got there they said total was $190. They never explained to me a time I needed to drop the uhaul back off to other location therefore I was charged an extra $40. It ended up costing me $260 to rent a uhaul FOR A DAY, INSANE!!!! I dropped the uhaul off three hours late did not keep it for an extra day. These people are crocks!!
Jennifer MUpon returning the truck we were told they wanted a $50 TIP!!! we paid $55 to use it why would we leave a 100% TIP? We only got the truck, no help, no blankets, nothing else, we cleaned the truck and replaced the gas used. After refusing to leave said TIP they told us we can never rent from them again, not that we would with that kind of service. How can you affiliate with a place like this. very shady stuff basically demanding a 100% TIP or refusing service again. I wish I could remove stars
alexis wtakes too long to get checked in and then on youjr way. It is a convivence store so interruptions due to sales of lottery tickets and cash ins. It was close and convenient store owner courteous but check process to daunting. I used this location twice in last month. Return of equipment process is easy..
KATHERYN CPlace wasn't open to return but everything else was goid
DARRELL HWhen arriving there was noone to talk to in person. Ii was given a phone to talk on that you could barely hear on… in total took almost 40 minutes… was told scheduled pick up time wouldn't work that they needed to go to a doctors appt
LOGAN RGuy here called instantly as soon as there were questions and had it all handled within a couple minutes... Great location
Lloyd PThis was not the fault of the quick mart owner. I was supposed to pick the truck up on Saturday between 4-5. The person that had it before me returned it late (sunday morning) The owner of the Quick Mart called me and let me know it came in sunday and I could pick it up. However U-haul cancelled my order because I didn't pick it up on saturday. I didn't pick it up because it wasn't there on saturday. The quick mart owner wrote me up another order and was on my way. Seems that Uhaul has a problem with the national data base for some reason.....????
MICHAEL SDrop off location wasn't helpful either. Had hook up/unhook by myself.
Keaton MYou did everything just fine
Shamara TThe pick up site and drop off site were good however the process of rental was a mess. I was given one quote verbally then a different higher quote came through on the email reservation. I was contacted 4 times to verify what truck number I had and when I was dropping the truck off.
JOY Bget someone who know's what there doing .. have dollies there so you don't have to run all over to get one which burns up mileage for me to pay..was a bad experience this time with uhaul ,, and all the paperwork was wrong from the get go was not what I put online..
MYLINDA SMore attendants.
Ronald S