Wasn't provided furniture pads that I ordered. I wasn't charged for them though. Good experience otherwise. No problems.Tina A.
Customer Reviews for Quick Mart 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My original pick up location was moved to this location (S Sterling St). I could not understand why because I had reserved the truck to be picked up 1 week in advance, and even though at the original location multiple similar trucks were on the lot, I was sent to the alternative location with no appropriate explanation.William M.
El cliente no dejó un comentario.Leland K.
El cliente no dejó un comentario.Lucille M.
Drop box was easy to use and easy to find but the location itself was not well maintained.Christopher C.
El cliente no dejó un comentario.William H.
The cc machine was down and I had to pay cash. I'm not sure how to get my deposit back of $100 since the drop off location did not offer it to me.Dana D.
El cliente no dejó un comentario.Jared H.
El cliente no dejó un comentario.Bayleigh L.
Allow more locations for drop off in selected cities.MARTY J.
El cliente no dejó un comentario.Rhonda R.
El cliente no dejó un comentario.ANGELA H.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.John E.
Trailer condition was good except the back half of the lights did not work.notified U-Haul via web sight that evening couldn't get rep on the phone.finally got rep on the phone 8:30 next am.good rep had service truck there by 9:30 and didn't take long to get fixed.thought your web sight sucked as I tried multiple times to reconnect or get rep on the line was like nobody was home and the system did not recognize me.i sat there waiting from about 6:00 that night untill 8:30 the next morning trying to connect with someone or something.turns out the service truck guy lived very close to where I sat all night and was available long before he was called out every person I talked to was polite,helpful and professional I just felt the automated sight let me down and I couldn't get a live person on the phone for about 15 hours.other than that it was all good.SHELDON T.
No commentJOHNNA B.
Extraordinario servicio al clienteLATASHA T.
El cliente no dejó un comentario.REED P.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.Kristin C.
Drop off was convenient.Leonard F.
Very friendly service. Easy pickup.Ruth D.
Very friendly and welcoming. Will use again.james C.
I didn't get my moving blankets and the appliance dolly was not in the truck.Will K.
The mileage was incorrect on the vehicle and I was over charged by 51 miles. I have tried to contact someone but keep getting pushed to someone else who can't helpFREDERICK K.
El cliente no dejó un comentario.chialong H.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.SHERRY D.
El cliente no dejó un comentario.Todd H.
El cliente no dejó un comentario.Jennifer M.
El cliente no dejó un comentario.Larry C.
El cliente no dejó un comentario.Albert T.
Your online booking is a SHAM. When we arrived to pick up our original GUARANTEED rental, which had been booked online 6 days prior, there was no truck. The store owner, who appeared to be expecting us, quite obviously did not care, said there was nothing he could do, told us to call customer service. This was at 4pm on Saturday. We scrambled to find another rental in the area; no luck. Tried to call customer service; was on hold for 15 minutes, finally gave up. What I want to know is: WHY DID WE NOT RECEIVE A CALL FROM SOMEONE - either at Uhaul or the store - TO TELL US THERE WAS NO TRUCK?? As stated, the store owner seemed to be expecting us. Luckily, we were able to get thru to your customer service number early Sunday morning and the rep went out of her way to find us a truck and even called us back with the phone number of the location so that we could call and make sure there was actually a truck there. She told us NOT to use your online booking system as it is very unreliable.The second pick up location was fine, although the process at the counter in the store to get the truck was very slow. I am pretty sure I will try Budget or Penske first next time. This experience was beyond frustrating.Maryann K.
El cliente no dejó un comentario.Jori W.
The employees I dealt with at this location seemed to not know what they were doing and one of the employees was not able to communicate with me due to her poor english language skills. Instead of a form, they just had me write my contact info on a scrap sheet of paper which they then lost and had me write it again on another scrap sheet once the truck was returned. They did not clearly answer my questions, I was charged for things that were not explained to me and I had to call corporate in order to understand why I paid nearly twice as much as advertised on the U-haul site. I will never use this location again for uhaul rental, gas, or any other service they provide.Jessica P.
El cliente no dejó un comentario.Cynthia C.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.Nancy N.
El cliente no dejó un comentario.Patrick B.
El cliente no dejó un comentario.Russell G.
El cliente no dejó un comentario.John L D.
El cliente no dejó un comentario.Hal W.
When dropping off the truck the lady was rude, keep having me move the truck. telling you to pack it in back the came out and yelled because it was not were she wanted it, but there was a truck in the way. They should put it were they want it. They should not be a drop off location.Danielle S.
Had to look twice to see if it was the correct place. Then lady wouldn't accept it till I parked it and the trailer where she wanted it. Took me 15 minutes to put where she wanted and I'm not good at parking a 26 ft truck with a trailer attached. I'm not a parking lot attendant. Will have to think twice about using U-Haul againjon M.
El cliente no dejó un comentario.Stephen S.
very helpfulWayne S.
El cliente no dejó un comentario.Robert G.
Lower pricesWendy D.
El cliente no dejó un comentario.Wayne S.
It is a convenient store that had 1 person working at the time of my SCHEDULED pick up He was having to check out customers & tend to the store so I was not a top priority He said he was calling the â€œU-Haulâ€ rep to see what to do That person should have been present at the time of my, again, SCHEDULED pick up I had even called the day before to confirm at this location as I was instructed via text This situation cost me AT LEAST 30 minutes, if not more I will never use U-Haul again if this location is my only option I had picked another location when ordering, but was told to pick up there ThanksLeah L.
It took 30 minutes after arriving in the store to complete the process. The clerk had to phone the owner to be walked through the process with several errors. Wipers on the truck were worn out and smeared the windshield in the rain. Everything else was all good. The clerk was extremely nice and apologetic.Timothy P.
El cliente no dejó un comentario.Jim M.
El cliente no dejó un comentario.Joseph B.
Paid for everything online to decrease wait time at pick up. Still took over 30 min's. I was the only customer in the store.Chris C.
El cliente no dejó un comentario.CHRIS C.
El cliente no dejó un comentario.Ronnie P.
There was a big center just a couple of miles away and it would have been better to be directed there. This location had only the truck we reserved. After observing the truck I would have tried to change to a bigger truck.Joseph W.
El cliente no dejó un comentario.Don C.
El cliente no dejó un comentario.jonathan W.
El cliente no dejó un comentario.Ralph C.
Overall, it was a good experience,Sandy W.
Very helpful, and flexible, so appreciate that during the crazy move! Thank you so much, God bless!TONY O.
The truck I renter was a 15 ft one way rental. The truck had over 61k miles and sounded as if it was going to fall apart. I had to drive this from NC to PA. The truck was only hauling old paperwork from my company in banker boxes. The truck was only 1/4 to 1/2 full and at one time the truck would only go 28 mph. I had to pull over and allow big rigs to pass. It was a terrible ride and I will think twice about using uhaul again.David C.
better training for service person. Paid online but still took picture of cc and license. I would trust the people that rented to me but what happens if they lose their phone and pictures of my CC info and DL info are still on it. I did go replace my CC.Other than that good ServiceCHARLES P.
Only one person at the location. Numerous interruptions while she waited in gas and food customers. She seemed confused that I was there on the right day. Took a long time consulting with someone on the phone about my rental while she entered information in the computer that I had already done with the early check in process. I will add that she was courteous and friendly.Edwin M.
El cliente no dejó un comentario.Agha R.
El cliente no dejó un comentario.robert M.
El cliente no dejó un comentario.Vera B.
it could not be any better it was great thank you!Robert M.
The teailer was a little beat up.Steve W.
El cliente no dejó un comentario.donald M.
El cliente no dejó un comentario.Jennifer G.
Dropped off truck rental on Sunday - May 29, 2016 @ 5:20PM. Was concerned by the location's procedures because I didn't get any documentation and/or receipt of the transaction.Frank M.
I had booking problems. Wanted a larger truck but settled for a smaller one to be able to pick it up when and where I wanted. The conformation came back with a different pick up and location time. When I called the operator said it was to late to change it. I made that reservation 2 weeks in advance. They did let me have the truck the night before but I would have gotten a larger one had I known.Laurie R.
trailer wiring was incorrect on the right side. I had to spend almost 2 hours at pick up to find problem and repair it with no tools or test light. Dealer helped best he could but had no idea what I was asking him for in order fix lighting.Anthony R.
Gas station was not what I expected but the location was convenientMATTHEW D.
El cliente no dejó un comentario.Pamela F.
El cliente no dejó un comentario.JEREMY CLAY M.
El cliente no dejó un comentario.JASON B.
I visited two other locations to pick up a pull behind because I needed a little more space to bring all my furniture. These other locations was a poor experience. Then I find out the truck I was given was not wire to pull a unit and no one to help correct the problem. I had to leave my furniture and now I am planning another trip, more time off work, travel and gas to get what should have been a easy fix if you had someone working in your stores that could help.RICK M.
Fast serviceDAVID M.
Very knowledgeable and helpfulMICHAEL T.
El cliente no dejó un comentario.STACY R.
El cliente no dejó un comentario.SCHONDA B.
El cliente no dejó un comentario.IRA S.
El cliente no dejó un comentario.IRIS C.
The truck was actually quite dirty. There was mud inside and lots of crumbs, leaves, and sticks. And the steering wheel was very sticky. I felt dirty after getting out of the truck. It ran fine and the back compartment of the truck was clean enough.Tonya B.
I went in and guy was rude! Ask him where to put it. He pointed in a direction. I took it to where he wanted. Had to unhook everything myself. Then my wife had to go find a brick to scotch the wheel. Absolutely the worst place I have ever been with rental vehicles. I would take everything from them and close them down. I didn't have to sign anything and I got no receipt I even dropped it off!!! I am small business owner and understand you have to be a service to customer! You are welcome to call me with any questions. My number is on rental agreement!!!!Charlie R.
Very knowledgeable and helpfully I recommend to all timeALYSSA ANNE W.
El cliente no dejó un comentario.GERALD D.
Pick up location on Sterling St. was fantastic. But overall experience was terrible. I was first sent to a location that did not have my equipment, then sent to a location that was not open. I will never rent from U Haul again based on this experience.JASON S.
When I showed up I received no help at all from the attendant. The extent of his effort was to check my ID and swipe my card. I then had to lift the tongue of the 6x12 enclosed trailer onto my hitch by hand as it had no jack. Again no help from the attendant. The trailer had not been cleaned and was more dents than flat metal. Then when I needed a simple 7 to 4way adapter, I was sent down the road as they have nothing at all to support their uhaul equipment. The equipment performed as needed but I'll never rent from this location again.Matthew P.
We rented a car carrier. During the trip a strap came off and we stopped across at several locations to be sure things were okay. no one could get the strap off and so we continued on to location where the strap had to be cut off. It was a quick stop and the guy was by himself and was interrupted by people coming in to buy a soda so it was pain for him. everything turned out just fine.PETER H.
El cliente no dejó un comentario.NANCY K.
El cliente no dejó un comentario.BRANDON S.
Very pleased with excellent serviceSARDAR S.
Rude and not helpful, I was charged way too much for my rental because of poor communication. Called the 1 800 number and no one from uhaul could help me, so I pretty much got screwed by u haul I will be using Penske from now on unless I get some kind of reimbursement. The rental ended up costing 300 bucks.RYAN GRAYSON H.
All goodSHERRY R.
El cliente no dejó un comentario.DONALD M.
Segal went above and beyond on renting me this trailer! I greatly appreciate it.ANGELA P.