It was a good experience. Customers need to understand that the self checkout option involves a little more work on their part.David W.
Customer Reviews for Quick Lube & Smog
(U-Haul Neighborhood Dealer)
Hayward, CA 94544
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 12:30 p. m. / 1:30 p. m. - 5 p. m.
9:30 a. m. - 12:30 p. m. / 1:30 p. m. - 5:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JOSE M.
No dolly availableJiacheng G.
El cliente no dejó un comentario.Timothy W.
please be sure to confirm the equipement is available onsite.Victor T.
The truck has a check engine light on so I return but they wouldn't refund me like I only drove it for only 1 mile because I'm getting scared that it might stop in the middle of the road while I'm driving.Arthur M.
El cliente no dejó un comentario.Diana M.
The verification process when trying to pick up the van was a nightmare. Please verify customers BEFORE their pick up time so they don't stand there waiting to be verifiedMohammad S.
El cliente no dejó un comentario.GABRIELA M.
The owner needs to be more helpful. Doesn't give much information on the process.Vinh M.
El cliente no dejó un comentario.edward R.
It cost me $200 dollars for moving a sofa in a small van That is totally not acceptable price for me Too much expensive ThanksABDUL H.
The owner there needs to have better customer service. Didn't give me any information on how to check in or check out on the app. Didn't tell me I have to use the app or go online to check in.VINH M.
I like the convenience, really a great help to have a neighborhood location.EDWIN M.
It's very dirtySAM C.
Poor customer service I returned the truck at 6:15 and asked him how to return! He said "he will do it ". He charged me until 6:55. I need it to be solved. I don't recommend this place to anyone.MOHAMMAD K.
El cliente no dejó un comentario.Karissa R.
El cliente no dejó un comentario.Kristine A.
El cliente no dejó un comentario.Mustafa A.
I return the car right away after 2hours and you guys charge me for 2 days?Nguyen L.
It would be very helpful if you also rented dollys, otherwise great workNICHOLAS M.
El cliente no dejó un comentario.BISHNU B.
El cliente no dejó un comentario.Thao N.
El cliente no dejó un comentario.Isabel Ceja A.
El cliente no dejó un comentario.Jessica S.
Better serviceTed C.
El cliente no dejó un comentario.Muhammad M.
Ease of rental, gentleman was very friendly and provided great customer serviceOvester A.
Great location and owner is very helpful and polite. He's very effective and informative in dealing with us. Orlando T. CanioOrlando C.
Very badJoselito B.
El cliente no dejó un comentario.Anastacio G.
To me nothing. The service was excellent.Obinna O.
El cliente no dejó un comentario.Matthew R.
Glass inside truck. Ordered furniture protection covers but none was available at site.Sheila C.
The gentleman was courteous. However, if rubber parts are rotting off of trailers, they should be replaced.Dorothea C.
The windows need to be clean.Abel M.
Why make a reservation a week and a half earlier when they just send you somewhere else to pick up the equipment .Then when you question them they lie and say the location you scheduled doesn't have the right size. Rented a tow dolly and it's one size fits all. Very poor customer service from corporate officeDenise J.
El cliente no dejó un comentario.Walter G.
El cliente no dejó un comentario.Charlottee F.
El cliente no dejó un comentario.jamieson W.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.Arnold A.
Requested add'l miles as 128 was not sufficient for our trip. Was advised could only add 15 add'l miles which I gladly accepted. But he never updated the system, so I was charged additional mileage $5+ as the 128 was not sufficient as indicated. Not happy. Never had this issue before & have rented from UHaul numerous times last couple of years. Requesting & would like reimbursement.Lisa G.
Excellent service from both locations and a great truckRueben B.
El cliente no dejó un comentario.Linda S.
System is very good.Very satisfiedAlexander H.
Fine for a quick Drop off. No obvious place to park a 26ft truck but I managed fine.Kendra S.
last minute change of pickup site was an in convenience....site was ok...but I reserved rental pads which were unavailable.david F.
The person that helped me was very nice and friendly it's not on him that the thinks I order online was not thereGenesis H.
El cliente no dejó un comentario.Serafin F.
I really didn't like having to pick up the trailer about 90 minutes away - in each direction in bumper to bumper traffic - from my preferred location. Doubt I'll do that again.THOMAS P.
El cliente no dejó un comentario.lisbeth F.
The uhaul representative short estimated the mileage for my rental and he never told me about the additional mileage charge nor told Me how many miles he had allotted. I o,ly found this out at the drop off facility when I was told I had gone 11 miles over alignment...then I was charged for 27 miles over alottment. What kind of racket are you running to gouge more out of a rental?!Richard L.
Make the U-Haul app work. Needs improvement.Dennis M.
This was the worst experience ever and not because of the above location. They were curious and nice. Your system is the worst and is completely awful. I will not reflect poorly on the nice guy that helped me on Tennyson.Rick M.
El cliente no dejó un comentario.Anastasia F.
The quote I was given when I called Quick Lube & Smog was different when I went to pay. The same thing happened to a friend of mine at this same location. I thought it was just an online error as was explained but found out the absolute same thing happened. I will recommend them but I will tell the renter to make sure the minor details are absolutely correct before going to the location.carolyn F.
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.Michael M.
The staff was very dirty when helping me hands was full of black oil which got all over my drivers license. the tables and chair their all dirty with black oil, I didn't want to touch anything. I will never rent here again.Larry F.
El cliente no dejó un comentario.Desirae T.
Site not inviting or clean, however vehicle was clean. Service was good, just not clean environment.Marc D.
Everything is excellent thanksfnu F.
Everything was perfectFelipe M.
Windows and windshield were dirty and the vehicle needed oil. I much prefer picking up at a U-haul store, not a second-party authorized vendor, as their hours differ on an individual basis. However, the saving grace of my experience at this location was the speed and attention to detail given by the shop owner/operator. He had me in and out in under 10 minutes AND he topped off all my fluids before I left. Great guy!James C.
El cliente no dejó un comentario.david A.
El cliente no dejó un comentario.Eileen C.
El cliente no dejó un comentario.Lawrence H.
El cliente no dejó un comentario.david A.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.ED O.
Surprisingly, the pick up area is at Quick Lube & Smog. Other people's vehicles were parked there for smog checks while Quick Lube also rents out U-Hauls; three U-Haul vans on the driveway made their parking lot kind of cluttered but plenty of space to drive the van and other vehicles in and out. Found a parking spot for my car while next door is the police station, couldn't park over there (reserved for police). Glad I reserved the van online, another person showed up needing one asking me if I was going to San Francisco but heading to IKEA Emeryville store. The van is in excellent shape. The metal grid behind the front seats obstructed a percentage of my rear view when I looked behind or checking the rear view mirror. The side view mirrors are very helpful before changing lanes and seeing who's behind me. Heater and air conditioning is very good. The radio works great with the CD player! Should've bought some of my CDs. All went well.Frederick L.
El cliente no dejó un comentario.ENRIQUE C.
El cliente no dejó un comentario.Ululani S.
El cliente no dejó un comentario.ibrar A.
The person messed up the data entry and drop-off time and place for my uhaul. I had the truck for over 2 days and 140 miles, however the person only put 24 hours and 30 miles on the truck, and added a $14 insurance which I had not ordered online. Very incompetent.Siddharth T.
I was suppose to pick up the truck and the car transport at my Fremont location where I had picked up the paperwork which is just 1 mile from my house.Ralph F.
The facility smelled like urine and it was a hot day bleh!!!Monica R.
El cliente no dejó un comentario.Ron M.
El cliente no dejó un comentario.Maria Christina D.
Run down shop and not the friendliest serviceAlexandra F.
El cliente no dejó un comentario.Carolyn C.
The salesman was pleasant, very helpful, accommodating and made me feel comfortable. He made the experience pleasant. I really appreciate him.Sherri G.
El cliente no dejó un comentario.Shuo Z.
Both you and the customer need to do a walk through of the vehicle, making sure to show the customer the level of fuel in the tank, so there is no doubt about it. Graciasifeoma O.
El cliente no dejó un comentario.Adahlia S.
Double check gas tank, received excellent serviceDolores M.
El cliente no dejó un comentario.Audrey Rose B.
El cliente no dejó un comentario.Soo S.
El cliente no dejó un comentario.Jared C.
El cliente no dejó un comentario.Francisco A.
El cliente no dejó un comentario.teodorie R.
Go here if you have rented and driven a uHaul beforeAndrew R.
Place was hard to find. There was no visible sign to help people find the placeEmmanuel C.
El cliente no dejó un comentario.JESUS R.