Customer Reviews for Queenstown Self Storage LLC
(U-Haul Neighborhood Dealer)

299 reviews

624 Del Rhodes Ave   Queenstown, MD 21658

(410) 827-4251

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(410) 827-4251

624 Del Rhodes Ave
Queenstown, MD 21658

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Henningsen 
Rating:
5.0

Customer did not leave a comment.

Dante Hall 
Rating:
5.0

Always have had a great experience every time I have rented equipment from U-Haul.

Brian Roderick 
Rating:
1.0

The best way to improve would be to take away their franchise rights. I showed up and they weren’t even open, just had a half assd sign stuck to the door whining about staffing shortages (which is code for we don’t pay enough to keep employees) and providing a phone number to call. I left a voice mail and am still waiting for a return call…over a day later. I want my money back. It took me over an hour to get my truck with ZERO help from the dealer.

Brandon Beshears 
Rating:
5.0

Customer did not leave a comment.

Arthur Godfrey 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Vanhoy 
Rating:
5.0

Nice Trailer, Ive always had a pleasant experience with Uhaul.

rick dunham 
Rating:
5.0

Customer did not leave a comment.

David Piver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Jones  |  Overall Experience 
Rating:
5.0

Very friendly service! I will definitely be back! Thanks

ercan sanli 
Rating:
1.0

Customer did not leave a comment.

joseph lau 
Rating:
5.0

Customer did not leave a comment.

Barry Kingsbury 
Rating:
5.0

Customer did not leave a comment.

Douglas Witt 
Rating:
3.0

Make sure all of the lights on there trailer work (the important ones anyway)

Chris Holtsclaw 
Rating:
5.0

Fix the U-Haul website! I tried to check in on-line and the website changed my rate by a factor of 3X!!! This is unacceptable!!! It took a lengthy phone call with U-Haul (not the pickup location) to get back to a reasonable rate. The phone person wanted me to take a photo of my printed copy with the lower rate. Then she challenged me because it didn't say U-Haul in the photo. Unacceptable!!!

Kevin Wilson 
Rating:
5.0

Customer did not leave a comment.

Christopher Bland 
Rating:
4.0

Customer did not leave a comment.

Daniel Adkins  |  Overall Experience 
Rating:
5.0

Vehicle was available on time as requested, filled with fuel and clean. Staff was very helpful in the checkout process, as was using the online reservation to initially secure a van. Will definitely recommend to others, especially since this location is so convenient to our town.

ELINOR WARRING 
Rating:
5.0

Customer did not leave a comment.

Timothy Fake 
Rating:
4.0

Customer did not leave a comment.

James Stuart 
Rating:
5.0

Give us the ability to rent a trailer at the CLOSEST Uhaul dealer to our home !

Steven Anderson 
Rating:
5.0

Wonderful facility and staff! Would highly recommend to anyone!

Khory Kaczmarek  |  Overall Experience 
Rating:
5.0

Family-owned business, nice folks- very reasonable. Clean, well-lit facility. No issues!

Jason Morejon  |  Overall Experience 
Rating:
3.0

Staff at this location were not communicative and pickup/drop off instructions could have been much clearer.

Emma McMahon 
Rating:
5.0

Customer did not leave a comment.

Kevin Boone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Toney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS WHITE 
Rating:
5.0

Mrs Bobbi is the best. I've used this storage facility twice and had no problems getting a unit and got exactly what I needed. The owners are like another part of my family. Definitely will use again.

Takiyah Barney  |  Overall Experience 
Rating:
5.0

Very professional. A pleasure to work with.

Danny fournier 
Rating:
3.0

Customer did not leave a comment.

Steven Cradlin 
Rating:
5.0

Customer did not leave a comment.

chris parry 
Rating:
5.0

Customer did not leave a comment.

ROBERT Stark 
Rating:
5.0

Customer did not leave a comment.

Phillip Young 
Rating:
1.0

Location was closed at my time of pick up. It cost me $500 in labor and possible another months rent in storage. Also had to make another 180 mile round trip on Monday to pick up the trailer when they opened. 2nd uhaul, 2nd bad experience…….

Michael Connors 
Rating:
5.0

Make the app. used for after hours pick up and drop off easier to use. It was an extremely frustrating process during pick up and I was thankful to God there was a live person who I could turn the vehicle in with upon return.

William Teague 
Rating:
4.0

Customer did not leave a comment.

Michael Del Torto 
Rating:
5.0

Customer did not leave a comment.

Christopher Drummond 
Rating:
5.0

Fantastic service! Friendly and OUTSTANDING staff. 10/10 🌟🌟🌟🌟🌟

Larry Williams  |  Overall Experience 
Rating:
5.0

It was great working with Bobbie.

Dwight VIGNA 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MEYER 
Rating:
5.0

Customer did not leave a comment.

Alexander Davis 
Rating:
5.0

Customer did not leave a comment.

DAVID KOSTELNIK 
Rating:
5.0

Customer did not leave a comment.

Jason Alborough 
Rating:
5.0

Customer did not leave a comment.

LEIGH VEDITZ  |  Overall Experience 
Rating:
5.0

By far the MOST OUTSTANDING customer service experience ever! Service was quick, easy, super friendly, and very professional. We were made to feel extremely valued and respected, and we will highly recommend this U Haul location to everyone we know. Superior staffing in an awesome location as well!

GERALD BEASLEY 
Rating:
3.0

Customer did not leave a comment.

JOHN WALKER 
Rating:
5.0

Customer did not leave a comment.

Gary Burns 
Rating:
5.0

The entire process from Queenstown to Brunswick, Maine was seamless. The equipment was in great condition, ALL staff were knowledgeable, courteous and helpful. There are no improvements for excellent experience.

STEVEN DUSTIN 
Rating:
5.0

I had an excellent experience at this storage facility. The staff were very helpful and genuinely cared about your storage needs. This facility was well maintained and had a family run touch making it a really nice place to store your things safely.

Amy Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Wasko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Shaffer  |  Overall Experience 
Rating:
1.0

Was 2 days away from moving the county only to find out my original reservation was “moved” to a different location 1 hr away. No calls, not texts.. nothing! I only found out when I called to check in. Then the equipment was trash I returned it 5 days early and found out I would be charged for the entire 6 days. The equipment felt unsafe and I didn’t want to risk damaging my vehicle.

edward lawlor 
Rating:
5.0

excellent owners! extremely nice and helpful

Penny Robitaille  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Kimble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM HENNERTY   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSH DONALDSON  |  Overall Experience 
Rating:
5.0

Charlene was very kind and helpful, a true blessing. Thank you.

ROBERT MURRAY 
Rating:
5.0

Employees were very nice and went out of their way to make sure I was taken care of. I highly recommend Queenstown Self Storage UHaul.

BARBARA CUSIMANO 
Rating:
5.0

Customer did not leave a comment.

CRAIG MC CONNELL 
Rating:
5.0

Friendly, outstanding service

MICHAEL WALSH 
Rating:
4.0

Customer did not leave a comment.

FRANCO MEDRI 
Rating:
5.0

Customer did not leave a comment.

DAVID LEVASSEUR 
Rating:
5.0

Ashley was wonderful to work with!! Very knowledgeable and helpful!!!!

Barbara Boumboulis 
Rating:
5.0

Customer did not leave a comment.

WENDY DIVILIO 
Rating:
5.0

Customer did not leave a comment.

SANDY JORDAN 
Rating:
5.0

Great facility. Owner & staff are very accommodating. Money well spent when you need to store belongings.

LAURINDA WARREN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Davis 
Rating:
5.0

Customer did not leave a comment.

Judy Beskid  |  Overall Experience 
Rating:
5.0

I discontinued my use of the facility due to my retirement from my current job and so no longer needed it. All was very good.

RICHARD CULOTTA  |  Overall Experience 
Rating:
5.0

The storage facility was so convenient and easy to get to. It was very nice to have a place so close to home. Being new to the area, Bobbie was very helpful and we felt lucky to have found Queenstown Storage when we needed them. I would highly recommend this place.

Bonnie Reece  |  Overall Experience 
Rating:
5.0

When we sold my moms house I came to Queenstown self storage and got a unit right away. The lady in the office by the name of Charlene was very polite and she showed us different units and helped us with the best one for our needs. Highly recommend!

Takiyah Turner Barney  |  Overall Experience 
Rating:
5.0

Very friendly customer service reps. Facility was in good shape. I would use them again in the future.

Michael Younger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES RODERICK 
Rating:
5.0

Bobby was amazing. She helped us out with everything and followed up to make everything had been done

HOLGER SCHUSTER 
Rating:
5.0

Customer did not leave a comment.

Jody Normandin 
Rating:
5.0

Customer did not leave a comment.

RITA PINKNEY 
Rating:
5.0

I've rented from Queenstown Self Storage several times and highly recommend them.

BARBARA CUSIMANO 
Rating:
5.0

Customer did not leave a comment.

PAUL LONG 
Rating:
5.0

Owners were very courteous and friendly.

Carroll Chester 
Rating:
5.0

I had an issue with a motorcycle trailer rental. I didn't know I had rented an 'in town' rental, one that had to be returned to the original rental dealer. Problem was I was going 400 miles away and staying. I called UHaul and they connected me to another dealer close to the original one that had a one way rental available. Problem was I was supposed to be in the area at 12:30 ish and they were closing at 12:00. They said they would stay late. The woman who stayed was very helpful.

Bobby Hearn 
Rating:
5.0

Customer did not leave a comment.

Amanda Dimitriu 
Rating:
5.0

Bobbi was friendly, professional and helpful. My rental experience was pleasant and efficient

Edward E McCall Jr 
Rating:
5.0

Very helpful and professional.

George Jones 
Rating:
5.0

Customer did not leave a comment.

Michael Schaefer 
Rating:
5.0

Highly recommend Queenstown Self Storage for all your UHaul needs - very courteous, friendly and helpful staff!

Barbara Cusimano 
Rating:
5.0

Customer did not leave a comment.

David Cooper 
Rating:
5.0

Customer did not leave a comment.

Kate Kelley 
Rating:
5.0

Customer did not leave a comment.

Sara Vaeth 
Rating:
5.0

Customer did not leave a comment.

Raymond Robinson 
Rating:
5.0

Customer did not leave a comment.

george jones 
Rating:
4.0

Customer did not leave a comment.

Bryant Frazier 
Rating:
4.0

Customer did not leave a comment.

Steven Lucas 
Rating:
5.0

Wonderful group of people that were very helpful. The rental process was so easy!

kelly eldringhoff 
Rating:
5.0

Customer did not leave a comment.

Clarence Smith 
Rating:
1.0

the APP is the worse thing you could have established. I received emails telling me two places to pick up the truck. I tried to pre register and when it did not work the person said I can't pre register. When t was at Queenstown to pick up the truck my picture was too dark. I had to take 5 pictures and then multiple pictures of my drivers license, I was asked for more ID like my passport. I told her I didn't carry it with me she said most people don't so why would you then ask for it. VERY VER BAD EXPERIANCE

Sam Shiels 
Rating:
5.0

Customer did not leave a comment.

Miranda Tharp 
Rating:
5.0

Staff was excellent - I highly recommend using Queenstown Self Storage for all your UHaul needs!

Barbara Cusimano 
Rating:
5.0

Customer service was excellent Charlene was so helpful and the manager was amazing with the knowledge and helped me get the best uhaul that I needed to move my daughter

Takiyah Turner Barney 
Rating:
5.0

Customer did not leave a comment.

Kelly Endringhoff 
Rating:
5.0

Great job and a very close UHaul store for the return.

Marianne McMahon 
Rating:
5.0

Terrific people and always helpful. Great Location.

David Branning 
Rating:
5.0

It al went very well...

William Gunther 
Rating:
5.0

Everything and everyone were great

Howard Millard 
Rating:
5.0

very good ladies were very nice

Kenneth Southard Sr 
Rating:
5.0

Competent and friendly

William Pollard 
Rating:
5.0

Customer did not leave a comment.

steve cernak 
Rating:
5.0

Customer did not leave a comment.

stephen gogulski 
Rating:
5.0

The owners were amazing!! Outstanding customer service. 5 stars!!

Michael Freshwater 
Rating:
5.0

Customer did not leave a comment.

GEORGE MEADOR 
Rating:
4.0

Very courteous and helpful staff!

mark vandyke 
Rating:
4.0

Customer did not leave a comment.

William Williams 
Rating:
5.0

Staff was wonderful to work with - I highly recommend using them!

Barbara Cusimano 
Rating:
5.0

Not only is the facility secure but the units are kept in excellent condition. After 3 years in storage the only thing I found was a lot of dust.

MADELINE TITZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william hager 
Rating:
2.0

This place was small and barely had any room to return the trailer I rented. It was also closed on a Saturday. I ended up dropping off the trailer in the limited space in front of the store. Ridiculous for this store to be closed on the most popular day that people rent equipment.

stephen gogulski 
Rating:
4.0

This company provided very good customer service. I would definitely use them again.

Agnes Adams  |  Overall Experience 
Rating:
3.0

Facility was small. Not a lot of room to maneuver truck with trailer

Thomas Seymour 
Rating:
5.0

Staff and owners where great

WADE ZULAUF  |  Overall Experience 
Rating:
5.0

Terrific people who know customer service. Highly recommend them for storage and UHaul rental.

David Branning 
Rating:
5.0

Customer did not leave a comment.

Coleman Sellers 
Rating:
5.0

Customer did not leave a comment.

craig ristuben 
Rating:
5.0

Great place for storing would highly recommend.

DANIEL KELLY  |  Overall Experience 
Rating:
5.0

Everyone was so kind and worked with you to find the unit that best met your needs

WAYNE WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Miller 
Rating:
5.0

Great rental experience. Truck was brand new, only 1200 miles. The pickup and drop off was effortless. Will definitely use this facility the next time my needs call for a rental.

Stephen Schindler 
Rating:
5.0

Great customer service easy process setting up account and canceling when we were done with the unit. Love the payment on line option and the reminder payment emails. Highly recommended.

Nina White  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Debra Davis 
Rating:
4.0

Thank you.

CAROL MCGRAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Knapp 
Rating:
5.0

Friendly, good people

Rating:
3.0

Was not able to move in this week but I do plan on making reservation in the near future

Privacy Request  |  First Impressions 
Rating:
1.0

The lady running the office was nice, but when I made the reservation online, I saw pictures of a nice, covered RV storage area. Covered storage did not exist. Wasted trip.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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