Customer Reviews for Queensgate Storage
(Distribuidor de U-Haul del vecindario)

68 comentarios

2373 Jericho Rd   Richland, WA 99352

(509) 392-5529

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(509) 392-5529

2373 Jericho Rd
Richland, WA 99352

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

U haul customer service was terrible. I was trying to check in with Susanna. She said she had to call my alternate contact (who was sitting right next to me) . The phone didn't even ring but a half ring before she hung up. When she told me to tell me contact she's calling again, she never called again. Then she shut me out of my reservation while i waited in the rain for the storage facility to open. The storage facility was absolutely wonderful, but U-Haul and it's representatives were absolutely awful with no customer service

Stacie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUITA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH S. 
Clasificación:
5.0

Great employee. Again had issues with computer support.

Dennis H. 
Clasificación:
5.0

Nothing. This location is expertly run, new building, and wonderful people. I intend to rent often. Saves money on buying a pickup truck.

Greg T. 
Clasificación:
5.0

The only criticism of the 101 storage unit was it lacked an adequate door weather seal. Every time we went to use the unit, we had to blow the dirt off our articles and from the unit. Other than this issue, your staff was always polite and very helpful.

Raymond D.  |  Overall Experience 
Clasificación:
5.0

Returned online was a little cumbersome but we made it thru.

John P. 
Clasificación:
5.0

Make note of where to park when returning truck - not obvious.

TONY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacey C. 
Clasificación:
5.0

The facility was broken into in March of 2020. The owners said they would be putting up extended fencing with barbed wire along the back, which is how the perps entered. The extended fencing has not been put in as of March 11, 2021. POOR Management. Don't rent from them.

Douglas L.  |  Overall Experience 
Clasificación:
5.0

You can maintain the same level of professionalism that was my experience when I was there. Thank you so much. The truck was great as well.

WILTON C. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROLANDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN W. 
Clasificación:
5.0

Sonia was extremely helpful and knowledgeable. She was polite in everyway

Gerald P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon L. 
Clasificación:
5.0

Fast and friendly service

Robert H. 
Clasificación:
5.0

Pretty easy process.

Rebecca A. 
Clasificación:
5.0

Great storage place. I never once worried that my stuff would get broken into. The owners are really nice and very helpful.

Kayla R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH ARADY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

The app kept crashing and/or freezing when I was trying to complete the pick up process which was frustrating but other than that it was a pretty seamless experience.

ALICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

darin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
5.0

very helpful attendant

PHILLIP S. 
Clasificación:
5.0

This location was amazingly friendly and helped return the truck super fast.

kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

The owner was very helpful and great to work with. Will definitely rent here again.

CURTIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole M. 
Clasificación:
5.0

Asked for too many different phone numbers in the check-in process

Mike B. 
Clasificación:
5.0

Young woman from Queensgate storage that helped with the pickup and drop off was great. Super professional, knowledgeable and happy. She knew her stuff and also got us in and out fast on both the pickup and drop off.... Thanks..

CRAIG RUSSELL H. 
Clasificación:
5.0

Great location, friendly staff. Walked me thru equipment. Will definitely use again and recommended to anyone needing moving equipment.

Cheryl N. 
Clasificación:
5.0

Treat customer so kind friendly , nice and clean place. Me and my husband were satisfied with their service. Gracias ~~^^

JONG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald E. 
Clasificación:
5.0

Mobile. Check in did not go smoothly and took us about 45 minutes. Need to make it a little smoother. Part of the problem was the person we were chatting with would take 5 minutes to respond to each question

Jason Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Queensgate Stoage was wonderful, the process of renting from Uhaul sucked.... limitations on line for how long you can rent the truck, to lack of communications between Uhaul and the provider. Uhaul had my paperwork and online request all messed up and it the wonderful people at Queensgate Stoage to figure it all and treat me right!!! If there was another company to rent trucks from in my area,,,,,,

Vanessa G. 
Clasificación:
5.0

Would definitely use again in the future!

Tanya M.  |  Overall Experience 
Clasificación:
5.0

Let people know that the cost per mile is higher on the weekends.

RHONDA B. 
Clasificación:
2.0

Their computer was running incredibly sold, half way through I'm told there's practically no gas, and they didn't provide the supplies I ordered (hand truck, blankets), that I would have to go get them myself from another location and fuel the truck. On my way to pack I get a call from the drop off location telling me their lot is full and I'll have to drive 45 miles out of my way to turn the truck in. I called U Haul Corporate to file a complaint. The report went fine but I was never contacted after filing the complaint - I was told I would contacted within 72 hours. AWFUL experience with U Haul and a complete inconvenience.

Randall J. 
Clasificación:
5.0

The location is convenient. Easy access to the interstate. The staff is prompt, professional and friendly. They appear to be observant with security and knowing the tenants. I would rent again here.

Tallan S.  |  Overall Experience 
Clasificación:
3.0

I reserved and paid for 1 utility dolly and 1 appliance dolly. I only received utility dolly which was very frustrating and made moving difficult.

Devina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreas B. 
Clasificación:
5.0

Lori and Jeff have an excellent establishment at Queensgate Storage. They were both very friendly and helpful. Only issue I had was not being able to access my car at 5am (hours were 6:30am-9:30pm).

Ioan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

Well run operation. Staff was friendly and equipment was first class.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Loved this place

Sheila L.  |  Overall Experience 
Clasificación:
5.0

Great facility. Very clean and very secure. I had a boat here and was never worried about it.

Luke S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
5.0

Great storage facility

Wendy K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina B. 
Clasificación:
5.0

Cover the return time policies. I rushed to get the unit back when I actually had more time than I thought. (1 hour leeway)

Cody M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM R. 
Clasificación:
5.0

It was all good

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob M. 
Clasificación:
5.0

Excellent customer service! Check in process was professional and fast. The facilities are clean, easy to access, and secure. I would recommend highly!

Dana C. | Reservación
Clasificación:
5.0

Great owners. This place is run the way you want your storage place to be run. Owners are present, professional, and friendly.

BRAD M. | Reservación
Clasificación:
1.0

The prices were inconsistent. We were told 4 different prices and still ended up getting charged something different. The customer service was AWFUL and had little knowledge for us about where or how to pick up a truck. We were over charged for days we didn't even have the truck and our reservation was charged twice without us knowing. I will never use U-Haul again.

Caylin H. 
No se han enviado comentarios para esta ubicación.

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