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RYAN M.
Customer Reviews for Queensgate Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The owners of the place were really nice and easy to work with.
CATHRINE E E.Thank you for allowing me to store my belongings for the period of time needed. You guys were there in a pinch when I needed you and understood my needs for the short term usage of your facility. I would definitely recommend you guys to anyone I know or dont know looking for a well maintained and secure facility. Thank you again and know that If I need storage in the area again you will be my first choice everytime.
Daniel L. | Overall ExperienceSonia, was a great person to work with. She was always cheerful and courteous to me and answered all of questions with no hesitation.
Gerald P. | Overall ExperienceI had a storage unit there for about 1o years. When there was a problem they addressed it and fixed it right away. They were very friendly. I would use them again in the future.
Tammy S. | Overall ExperiencePerfectly done. Efficient, friendly and fast.
CHARLES C.U haul customer service was terrible. I was trying to check in with Susanna. She said she had to call my alternate contact (who was sitting right next to me) . The phone didn't even ring but a half ring before she hung up. When she told me to tell me contact she's calling again, she never called again. Then she shut me out of my reservation while i waited in the rain for the storage facility to open. The storage facility was absolutely wonderful, but U-Haul and it's representatives were absolutely awful with no customer service
Stacie E.Great employee. Again had issues with computer support.
Dennis H.Nothing. This location is expertly run, new building, and wonderful people. I intend to rent often. Saves money on buying a pickup truck.
Greg T.The only criticism of the 101 storage unit was it lacked an adequate door weather seal. Every time we went to use the unit, we had to blow the dirt off our articles and from the unit. Other than this issue, your staff was always polite and very helpful.
Raymond D. | Overall ExperienceReturned online was a little cumbersome but we made it thru.
John P.Make note of where to park when returning truck - not obvious.
TONY A.The facility was broken into in March of 2020. The owners said they would be putting up extended fencing with barbed wire along the back, which is how the perps entered. The extended fencing has not been put in as of March 11, 2021. POOR Management. Don't rent from them.
Douglas L. | Overall ExperienceYou can maintain the same level of professionalism that was my experience when I was there. Thank you so much. The truck was great as well.
WILTON C.Fast and friendly service
Robert H.Pretty easy process.
Rebecca A.The app kept crashing and/or freezing when I was trying to complete the pick up process which was frustrating but other than that it was a pretty seamless experience.
ALICIA M.very helpful attendant
PHILLIP S.This location was amazingly friendly and helped return the truck super fast.
kenneth B.The owner was very helpful and great to work with. Will definitely rent here again.
CURTIS C.Asked for too many different phone numbers in the check-in process
Mike B.Young woman from Queensgate storage that helped with the pickup and drop off was great. Super professional, knowledgeable and happy. She knew her stuff and also got us in and out fast on both the pickup and drop off.... Thanks..
CRAIG RUSSELL H.Great location, friendly staff. Walked me thru equipment. Will definitely use again and recommended to anyone needing moving equipment.
Cheryl N.Treat customer so kind friendly , nice and clean place. Me and my husband were satisfied with their service. Gracias ~~^^
JONG H.Mobile. Check in did not go smoothly and took us about 45 minutes. Need to make it a little smoother. Part of the problem was the person we were chatting with would take 5 minutes to respond to each question
Jason Z.Queensgate Stoage was wonderful, the process of renting from Uhaul sucked.... limitations on line for how long you can rent the truck, to lack of communications between Uhaul and the provider. Uhaul had my paperwork and online request all messed up and it the wonderful people at Queensgate Stoage to figure it all and treat me right!!! If there was another company to rent trucks from in my area,,,,,,
Vanessa G.Let people know that the cost per mile is higher on the weekends.
RHONDA B.Their computer was running incredibly sold, half way through I'm told there's practically no gas, and they didn't provide the supplies I ordered (hand truck, blankets), that I would have to go get them myself from another location and fuel the truck. On my way to pack I get a call from the drop off location telling me their lot is full and I'll have to drive 45 miles out of my way to turn the truck in. I called U Haul Corporate to file a complaint. The report went fine but I was never contacted after filing the complaint - I was told I would contacted within 72 hours. AWFUL experience with U Haul and a complete inconvenience.
Randall J.I reserved and paid for 1 utility dolly and 1 appliance dolly. I only received utility dolly which was very frustrating and made moving difficult.
Devina R.Well run operation. Staff was friendly and equipment was first class.
Peter C.Cover the return time policies. I rushed to get the unit back when I actually had more time than I thought. (1 hour leeway)
Cody M.It was all good
William R.The prices were inconsistent. We were told 4 different prices and still ended up getting charged something different. The customer service was AWFUL and had little knowledge for us about where or how to pick up a truck. We were over charged for days we didn't even have the truck and our reservation was charged twice without us knowing. I will never use U-Haul again.
Caylin H.