Customer Reviews for Queens & Kings Unlimited Car Wash
(U-Haul Neighborhood Dealer)

9 reviews

4101 W Natural Bridge Ave   Saint Louis, MO 63115
(Next to Fairground Park)

(314) 685-8606

Office Hours

  • Mon-Fri: 10 am–2 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(314) 685-8606

4101 W Natural Bridge Ave
Saint Louis, MO 63115
(Next to Fairground Park)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–2 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Where do I begin? I flew in to the area, so I didn't have a vehicle of my own. So I Ubered to the location. When I arrived to the location on Feb 29th, 2024, I was unable to obtain the key to the U-Haul. The key was not in the lockbox that was provided to me. Since it was after hours, I couldn't reach anyone who could provide me with assistance. The customer service number basically told us to wait until 10am the following day to get in contact with the business. I was relying on the U-Haul to be my means of transportation while I was in town. Since I couldn't get the U-Haul, I had to use Uber again to get to the hotel I was staying at. So at 10am Mar 1st, 2024, I called the establishment several times and was immediately sent to voicemail. Fortunately, I have family in town so returning to the location wasn't as inconvenient this time. Upon arrival to the location, the lady in charge of the building informs me that the key was in a different lockbox. She unlocks the appropriate lockbox and hands me the U-Haul key. I go to start the truck and to my surprise the fuel level is around a 1/4 tank of fuel. I was already under a time constraint and this added inconvenience was not making my experience any better. After loading the truck with the items that I needed to transport, I filled the truck up with gas and proceeded to my destination. While heading to another state, it starts raining. To my surprise, when I turn the windshield wipers on, they are missing the wiping blades. So now I have to drive 400 miles in the rain without windshield wipers. Needless to say this has me ready to lose my mind. I was able to persevere through the ordeal and arrive to my destination. After unloading the items, I was beyond ready to end this experience. I get to the drop off location and there is a gate that requires a code to enter. On said gate, it says, "DO NOT BLOCK GATE". There is not an outside parking lot for the drop off location either. At this point, I'm close to just abandoning the truck, because it has been a long and stressful day. Instead, I contact customer service in order to determine how to proceed. Fortunately, there was a nearby parking lot next to the drop off location where I was able to leave the truck. I needed to keep the key since I couldn't drop them in a drop box, due to the drop off location being closed and the gate locked. I had to wait to the following day to return the key to the drop off location. There is only one word that comes to mind when I think about this experience, chaotic. That is putting it lightly. I hope no one ever has to deal with an experience like this. The only reason I gave one star is because I cant give zero stars. I'm very grateful I was able to accomplish what I needed despite this chaotic experience. I've typed all this to say, save yourself the hassle of dealing with this particular location.

DOMINICKANTONIO HILL 
Rating:
1.0

Close it down!

Ruby Jackson 
Rating:
1.0

Never rent from this place, ghetto.

Gregory Williams 
Rating:
5.0

Customer did not leave a comment.

Brandon Jones 
Rating:
1.0

Customer did not leave a comment.

Brittney OKelley 
Rating:
5.0

Customer did not leave a comment.

Judith McCoy 
Rating:
1.0

I need to speak with someone my card was charged twice $160 then $163

SHARAUGHNA BEVLY 
Rating:
4.0

I did not use the truck, I returned it within a few hours when the movers didn’t show up. I live .03 miles away and was charged for 4 miles when I literally drove home and back there only. Charged for cleaning when nothing was used or touched except for the lock when I returned the truck. Can’t the use be also determined by the amount of gas? They were very friendly and had no other concerns. Uhual is a great company and I have enjoyed using your trucks in the past. Thank you Cynthia Rivas

Cynthia Rivas 
Rating:
5.0

Customer did not leave a comment.

Jasmine Leverett 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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