Customer Reviews for Queen Ann
(U-Haul Neighborhood Dealer)

478 reviews

4 Whiting St   Hingham, MA 02043
(@ Rt 53 & 228)

(781) 740-1043

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat: 7 am–3 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(781) 740-1043

4 Whiting St
Hingham, MA 02043
(@ Rt 53 & 228)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat: 7 am–3 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location was very convenient and helpful.

DONALD STGEORGE 
Rating:
3.0

Drop off was confusing. I dropped off after several hours on the same day however did not receive any correspondence as to that the truck was returned and mileage confirmation. I also put down extra quarter of gas as curtesy.

Rizwan Zahid 
Rating:
5.0

Great owner operator - highly recommend

GRAHAM JONES 
Rating:
1.0

We were supposed to be getting a dolly for our move but when we went there they didn’t have one which made our move extremely difficult.

John MacIsaac 
Rating:
3.0

Truck needs some mechanical work. Very hard starting.

Rorie Malerbi 
Rating:
4.0

This is my second time using this location everything is easy and quick plus is they have gas station so you pump the gas for rent a truck there its bit of convenience. Thank you guys see you again.

ladislav plesnar 
Rating:
5.0

Great location - have been using them for past year. Courteous, professional and friendly. Highly recommended.

GRAHAM JONES 
Rating:
5.0

The owner and the other gentleman working in the office at Whiting Street in Hingham are most efficient and helpful! I found the customer service at this location to be excellent, no wait time, no hidden fees and a step above the rest!!

Khatryn Monaco 
Rating:
4.0

Customer did not leave a comment.

David Howell 
Rating:
5.0

Customer did not leave a comment.

Stephen Meade 
Rating:
2.0

Customer did not leave a comment.

Josephine Roberts 
Rating:
5.0

Great outfit - friendly and professional

GRAHAM JONES 
Rating:
5.0

Customer did not leave a comment.

sal capobianco 
Rating:
5.0

Customer did not leave a comment.

Vance Cassell 
Rating:
5.0

Customer did not leave a comment.

Dawn Hurley 
Rating:
5.0

Great customer service

Sostened Rodriguis 
Rating:
1.0

Personnel were unhelpful. No signage or easily identifiable markings until your in front of door where there's a small sign on the window. Trailers and trucks on the lot were behind the building and/or blocked by cars parked in front of them making them difficult to see. I drove by and noticed a truck in another lot which is where I pulled in. I could then see more trucks and trailers on the other side of the fence but couldn't figure out how to get there. I called to ask how I get to him and verify his location. He simply said "pull in front". I asked again how to access the lot and he said nothing and then just gave me the address again. Eventually he said it was in a gas station. When I finally got there he made me remove my trailer and push it into a spot by myself while he went inside and sat at his desk. There was no communication on his part through the entire process. When I went in to ask for a receipt at the end, he said "I already emailed a receipt. You can leave" and gave me a shooing motion with his hand. The lot size of this location is too small for a UHaul dealer, it's unmarked, and you do everything yourself all with minimal, cold, and border line rude interaction. This place should not be in business in my opinion. I would never recommend it and will never go back even though its closest to me. I doubt my experience was out of the norm for this place.

James Rankin 
Rating:
3.0

I was quoted $31 and the charges came to $70. The person was checking out a few customers at a time and did snot review anything with me, or I would have known in advance that there was a charge I didn’t want. I will not get UHaul from this location again.

Joy Calapai 
Rating:
5.0

The van was brand new and so easy to drive and use. The Queen Ann attendant was very friendly and efficient. I woulld use this station again.

James Hayden 
Rating:
5.0

I was charged for fuel when the van was given to me with less than a full tank of gas.

Kristina Yannotta 
Rating:
5.0

Customer did not leave a comment.

Gary Stacey 
Rating:
5.0

great people

richard palumbo 
Rating:
5.0

The van was very clean and smooth. Very easy to access the location and the van. Thanks

Ramos Saulo 
Rating:
5.0

Customer did not leave a comment.

James Brady 
Rating:
5.0

Customer did not leave a comment.

Diane NESSRALLA 
Rating:
3.0

I have 3 seperate charges pending on my credit card. Please let me know how to rectify this situation . 8572342098 Melissa trojnor mtrojnor@gmail.com thank you

Melissa Trojnor 
Rating:
3.0

This location is part of a gas station. Man that helped with return was nice, but he did not give me time to take pictures in my app and took the key and said I was all set. It made me a little uncomfortable that I did not get to take the pictures, but the service was friendly. Most appreciated!

Kayla Donovan 
Rating:
5.0

I don't think anything needs to be changed, I have rented many times in the past two years to move to and from college dorms and apartments, I also had several moves due to multiple pipes breaks in the town due to the extreme cold over the past two years, and every time I was able to count on Maurice Succar the owner of my nearby dealership to help me. I've rented so much this year we've gotten to know each other well. I've rented everything from large box trucks, small box trucks, pickup trucks and vans and all have been in great running condition as well as being detailed. I'm glad I've actually had chances to recommend Maurice's Uhaul location to a few people, I know he's been around for our town for many years but I'm glad to bring his as much business as I can. He's just a good guy, and when we had all those water main breaks last year, we had hours to move, or we would have lost everything we owned. Since then I've used uhaul trucks to move neices and nephews to college, to clean out my mother's home, and to move in and out of my home multiple times as we cleaned up after several strong storms over the last few years in the Northeast. Thank you for allowing me the opportunity to tell you about a man I think is probably one of your best franchise owners. Have a great weekend, Respectfully, Jared M. Sparks

Jared M Sparks 
Rating:
2.0

Left with 1/4 gas and didn’t have enough gas to even make it to my destination and had to fill up twice

James Connor 
Rating:
5.0

For a long time, I rented from UHaul's Weymouth location. It was always a slog, with the staff blaming the delays on other staffers. So I decided I would try a small local gas station location equidistant from my house. The local fellow appreciates my business and does his best to get me in and out as efficiently as he can. My most recent experience was just as good as I have come to expect.

William Tierney 
Rating:
4.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Everything went smoothly.

Patrick Leahy 
Rating:
5.0

Customer did not leave a comment.

Charlotte Manning 
Rating:
3.0

Customer did not leave a comment.

Stephen Schlager 
Rating:
5.0

Service was Awesome

Walesca Jackson 
Rating:
3.0

Customer did not leave a comment.

Anton Pecha 
Rating:
3.0

Customer did not leave a comment.

Matt Stone 
Rating:
5.0

Customer did not leave a comment.

john Cooper 
Rating:
5.0

Over all it was great.

john Cooper 
Rating:
5.0

Customer did not leave a comment.

Khatryn Monaco 
Rating:
1.0

I believe I was overcharged and I’m still waiting for a reply.

Samuel Gilbert 
Rating:
5.0

Customer did not leave a comment.

Paul Troy 
Rating:
4.0

Customer did not leave a comment.

Kate Johnson 
Rating:
5.0

Everything was great.

john Cooper 
Rating:
5.0

Maurice was very accommodating, had an excellent experience with u-haul, thank you

Barbara Snow 
Rating:
5.0

He was very nice. Truck ran great

Eileen Chiasson 
Rating:
5.0

Customer did not leave a comment.

Edward Kelley 
Rating:
5.0

Customer did not leave a comment.

Robert Carmody 
Rating:
5.0

The attendant was super helpful and friendly and the whole transaction was easy and smooth. The trailer was in great shape and had plenty of space for what we were doing. I was amazed it was available for the first of the month with literally a few hours notice. I’m as happy as can be and would happily use this location and equipment again.

Patrick Marshall 
Rating:
5.0

Customer did not leave a comment.

Ed Walty 
Rating:
5.0

Customer did not leave a comment.

Linda Sullivan 
Rating:
5.0

Always a pleasant experience renting at this location!

david Crest 
Rating:
4.0

Customer did not leave a comment.

Joe Welch 
Rating:
5.0

Was seamless and easy as I've come to expect using U-Haul.

Matthew Mui 
Rating:
4.0

Customer did not leave a comment.

Sarah Remington 
Rating:
5.0

Nothing

James C Feeney 
Rating:
5.0

Customer did not leave a comment.

Kristi Cappellini 
Rating:
3.0

Customer did not leave a comment.

Mark Kiley 
Rating:
5.0

Customer did not leave a comment.

MARK OBRIEN 
Rating:
5.0

Customer did not leave a comment.

Michael Ball 
Rating:
5.0

Customer did not leave a comment.

WAFAA ALSHIMRTY 
Rating:
5.0

Customer did not leave a comment.

Christian Antoniazzi 
Rating:
4.0

Customer did not leave a comment.

Keith Colavita 
Rating:
5.0

Great service ,gentleman receivedThe trailer was very helpful and polite.

george williams 
Rating:
5.0

Customer did not leave a comment.

Donald Kluberdanz Jr 
Rating:
5.0

Customer did not leave a comment.

John Maher 
Rating:
5.0

Customer did not leave a comment.

Calvin Whitaker 
Rating:
2.0

Guy was super sketchy and weird.

James Gallant 
Rating:
5.0

Customer did not leave a comment.

Stephanoe Koussegba 
Rating:
3.0

Customer did not leave a comment.

Joshua B. Kilnapp 
Rating:
5.0

Customer did not leave a comment.

Justin Fosdick 
Rating:
2.0

Customer did not leave a comment.

Tim Smith 
Rating:
4.0

Customer did not leave a comment.

Doanld Trudeau 
Rating:
5.0

Customer did not leave a comment.

Tom Hanifan 
Rating:
5.0

Customer did not leave a comment.

Jhon Macleod 
Rating:
4.0

Customer did not leave a comment.

Warren Jenkins 
Rating:
5.0

Customer did not leave a comment.

Nelson dumet 
Rating:
5.0

Great service.

BARBARA LAGROTTERIA 
Rating:
5.0

Excellent service Maurice you will get 10 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Zhao Fang 
Rating:
3.0

Not happy

BRIAN MUELLO 
Rating:
1.0

I went to drop off the equipment. The man behind the counter didn’t understand that I couldn’t take the trailer off without a jack. He told me to get a mechanic next door. The mechanic was a little helpful but wanted me to back a trailer next to the building which I didn’t feel comfortable doing without potentially hitting the building in the process. I wish Weymouth accepted returns.

Loretta Lane 
Rating:
5.0

Maurice did a great job. Very happy with the experience.

Philip Holmes 
Rating:
5.0

Nothing need to be done at this location best service ever.

Linda Roache 
Rating:
5.0

Excellent service. The Van was in good condition and was safe to drive.

Joe Welch 
Rating:
5.0

Customer did not leave a comment.

Scott Alther 
Rating:
3.0

Check tire pressure Before renting equipment and clean interior of vehicles Before renting, Thanks

ROD DENTREMONT 
Rating:
3.0

Customer did not leave a comment.

Rusty Apgar 
Rating:
4.0

Provide hard copy of drop off details

Lawrence Kuzminski 
Rating:
5.0

Customer did not leave a comment.

Marc hambley 
Rating:
1.0

Customer did not leave a comment.

daniel flavin 
Rating:
5.0

Customer did not leave a comment.

kevin mahoney 
Rating:
5.0

Customer did not leave a comment.

stephen smith 
Rating:
5.0

Customer did not leave a comment.

Paul Armstrong 
Rating:
5.0

Customer did not leave a comment.

Robert Nichols 
Rating:
5.0

Customer did not leave a comment.

Patti Albert 
Rating:
5.0

Customer did not leave a comment.

Felix Nepomuceno 
Rating:
5.0

Best customer service I ever receive at this location there’s nothing to improve Maurice is a great guy to do business with.

Theodore Diehl 
Rating:
5.0

Customer did not leave a comment.

Sarah Rhinesmich 
Rating:
5.0

Customer did not leave a comment.

Bohseung Kong 
Rating:
5.0

Great customer service

James Hurley 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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