Comentarios del cliente para Queen Ann Auto Repair

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Queen Ann Auto Repair

Grado total:

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VICTOR F.
Grado:

El cliente no dejó un comentario.

david P.
Grado:

El cliente no dejó un comentario.

joe V.
Grado:

Supervisor was on site at time of pickup and was very helpful and obliging.

Jonathan T.
Grado:

First my back door was frozen shut to start with. When i loaded and unloaded there was dirt all over my stuff from the truck not swept out.

David C.
Grado:

The owner is very helpful and courteous gentleman

Peter H.
Grado:

Very efficient

susan C.
Grado:

Today was the 2nd time in a week and we are very happy. Thank you.

alan B.
Grado:

El cliente no dejó un comentario.

Chris J.
Grado:

El cliente no dejó un comentario.

Robert G.
Grado:

Overall an easy experience. I filled out the info on line. There was only one person there. As this was a gas station, hehad customers at the pump to handke as well. He did not explain anything nor asked for id. He gave me the keys, pointed to the van and I was off. Upon return a different person was there. I filled the tank and he said I was all set. I then received a text from uhaul telling me when the rental was due even though I had already returned it. I contacted uhaul and customer service handle the return for me. They said the rep was at lunch and would check out my return when he got back and I would not be charged any late penalties.

KARL K.
Grado:

El cliente no dejó un comentario.

Meredith Y.
Grado:

Drove 9 miles but was requeired to add 2.5 gallons of gas. Asked for a receipt but.was refused. When I questioned I was told "call Uhaul"

Robert P.
Grado:

Staff was very helpful and accommodating when the Uhaul app would not work.

brad D.
Grado:

El cliente no dejó un comentario.

david C.
Grado:

Maurice and the staff at this B.P. / U-haul location are always willing to help our busy Catering Company. We may or may not have a reservation but need another truck fast - they always do everything they can to help us. I would highly recommend this location and the business owner to anyone with a need for a truck !

Philippe F.
Grado:

El cliente no dejó un comentario.

Justin P.
Grado:

People were very nice but location was difficult to find. Needs better signage. Also Our 20 foot rental truck had a broken passenger side mirror that made it very difficult to see on the passenger side. When we rented the truck at a separate location we filled out a report saying whether we agreed or disagreed with pictures showing the condition we received the truck in. This was presumably done so that when we dropped the truck off at this location they’d know whether we had caused any damage. However this location was not aware of the online forms we completed or pictures sent in with them reflecting this, and spent a while trying to figure out if we caused the damage. They filed a report that we did but didn’t charge us for anything so no harm and they were very nice in handling it. Would make sense though for these forms to be shared with the uhaul location receiving the truck, even if they are separately owned. This seems more like a uhaul company issue than the locations issue though.

Lawrence L.
Grado:

El cliente no dejó un comentario.

david C.
Grado:

El cliente no dejó un comentario.

David I.
Grado:

It’s at a gas station so not as warm and fuzzy as the full service centers but quick and convenient. Perfect!

Rich F.
Grado:

Very easy process, everything was ready to go.

Timothy S.
Grado:

El cliente no dejó un comentario.

Danny O.
Grado:

Be more attentive when customer gets in truck. Also inform client of potential coverage fee. I was charged $20 extra for including insurance which i did not want.

edward K.
Grado:

El cliente no dejó un comentario.

Molly F.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

Uhaul couldn't accommodate for the original reservation. Was given a smaller truck then what was needed. Had to drive 30 minutes to pick up vehicles. Long lines. Vehicle was clean and reliable.

Carly H.
Grado:

The app was very slow for checkin, I had entered all of my license info a day ahead of time but day of still needed to wait 30+ minutes as I put in my license info again and waiting to be approved. This cut in extra to my rental time and I was standing outside alone waiting to get into the key box. All else was great.

William W.
Grado:

El cliente no dejó un comentario.

Stephanie C.
Grado:

We picked truck up at 10 am. My son was handed keys without any ID without even stating his name, only truck size. Truck had been “picked up” on U haul app at 6:30 am (not by me). Seemed strange.

Loren B.
Grado:

El cliente no dejó un comentario.

Kim H.
Grado:

I cannot recommend until the charges for my 4 hour rental is corrected. I already emailed once and I just emailed again. I have charges against my account in the amount of $254.76. It should be around $110. The contract number is 21836622. My cell is 781-910-4445.

John C.
Grado:

El cliente no dejó un comentario.

richard M.
Grado:

My experience with the location was flawless. HOWEVER - my experience with staff at U-HAUL was horrible. I received a call asking "when was I going to return the van. It was due back at the dealer 2 days prior". After explaining to the staff member there's an error in the system as the date she referenced was the date I picked up the van NOT the return date. All she kept telling me ( with quite an attitude) was "WHEN ARE YOU RETURNING THE VAN YOU ARE 2 DAYS OVERDUE". Reading her the information on my documentation was like talking to a wall. I asked for the recorded conversation be supplied to me, After nearly a 1/2 hour on hold was told she couldn't get through to 'that department' but confirmed she would call me back with an estimated date I would receive a copy of the conversation. NO SURPISE! NO CALL BACK! UHAUL corporate should take some classes from the rental location - as they are professional and VERY customer oriented.

Peter G.
Grado:

El cliente no dejó un comentario.

don M.
Grado:

I do believe the advertisement to rent a truck for $29,95 is misleading when after a 3 hour rental it is more like $90.00 including mileage, insurance, tax and gas. The truck and the service was excellent.

Katherine B.
Grado:

Sunday self check in wasn’t great. The mileage cost must have been in tiny print but I NEVER would have paid $.79 / mile. It was rediculous.

Robert H.
Grado:

I was pressed for time when I get into my vehicle gentleman told me I couldn’t take it and had to take another one this vehicle was rented already when I returned later seven hours later the vehicle was still sitting there. Because it was brand new they didn’t want to rent it to me. Very unhappy with location

Steven M.
Grado:

El cliente no dejó un comentario.

Kimberly B.
Grado:

El cliente no dejó un comentario.

Linda P.
Grado:

What a great team! A small snag in the beginning (on my part) was expertly navigated into a very successful move. I highly recommend them!

Peter M.
Grado:

El cliente no dejó un comentario.

david C.
Grado:

El cliente no dejó un comentario.

Janet P.
Grado:

Very easy - quick checkout and return process

Scott A.
Grado:

El cliente no dejó un comentario.

David H.
Grado:

El cliente no dejó un comentario.

Albert A.
Grado:

OK for a quick drop off site and convenient location for us. But not a very inviting facility.

Edwin H.
Grado:

El cliente no dejó un comentario.

John S.
Grado:

El cliente no dejó un comentario.

TIM S.
Grado:

I liked the way the van was equipped with bright lighting in the back (could this be done on your trucks as well?), good mirrors, back up camera, etc.

Jennifer S.
Grado:

El cliente no dejó un comentario.

james D.
Grado:

El cliente no dejó un comentario.

james C.
Grado:

El cliente no dejó un comentario.

Leticia G.
Grado:

Was charged for gas after the dropp off. I left the gas tank at the requested level.

GREG O.
Grado:

Very quick pickup and drop off. Gentleman was extremely friendly and helpful.

Robert Monty S.
Grado:

El cliente no dejó un comentario.

Leonard S.
Grado:

El cliente no dejó un comentario.

sergio D.
Grado:

It went so smoothly. Could't have asked for a better experience.

sarah B.
Grado:

We had an absolutely positive experience with Uhaul. Every time I called, a real person answered in a friendly manner and with an immediate answer. The truck ran very smoothly and the people at our drop off location / storage facility were wonderful and very helpful. Overall my moving experience from Boston to Chicago was much less stressful than I thought it would be because of Uhaul. Excellent service!

Stanley M.
Grado:

El cliente no dejó un comentario.

Josiah A.
Grado:

El cliente no dejó un comentario.

ayleene T.
Grado:

Please let the Customer know whether or not a dolly is included with the move. Ours was not and would have made things soooo much easier.

Tamara M.
Grado:

El cliente no dejó un comentario.

Michael K.
Grado:

The website was really difficult and not made the process extremely difficult. I will try the App next time.

Paul F.
Grado:

El cliente no dejó un comentario.

MICHAEL M.
Grado:

El cliente no dejó un comentario.

Edward P.
Grado:

He charged twice on bank account

BRIAN A.
Grado:

This experience was what a customer should expect and depend on.

Michelle C.
Grado:

El cliente no dejó un comentario.

edward O.
Grado:

El cliente no dejó un comentario.

TIMOTHY K.
Grado:

Tim it took for me to get the truck which i had done already online

Robert B.
Grado:

Only had a 2 x 3 sing on the ground and if a car is parked next to it you don't see the sign and you go right passed the store

elizabeth P.
Grado:

El cliente no dejó un comentario.

Laurence B.
Grado:

dirty little office

GLORIA G.
Grado:

El cliente no dejó un comentario.

johanny C.
Grado:

The agent has to be more friendly with the customer if he I had a bad day I don’t have to pay for never explain me nothing and I ended paying more next time I “ll take my business somewhere else

phil B.
Grado:

El cliente no dejó un comentario.

david M.
Grado:

El cliente no dejó un comentario.

philippe F.
Grado:

El cliente no dejó un comentario.

Cathi B.
Grado:

El cliente no dejó un comentario.

Patricia A.
Grado:

Queen Ann Auto Repair's U-Haul service was excellent! Kind and helpful gentleman took care of my rental very promptly - he even called to notify me that rental van was available early!!

Cherelle P.
Grado:

Great customer service!!!

Andrew B.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

El cliente no dejó un comentario.

Laurie B.
Grado:

There was garbage from Dunkin Donuts left in the cab - a bag of of food and coffee cups. How much time does it take to clean out the cab???? The man who handled the rental was not friendly nor did he offer any advice on how to handle a truck or ask if I had ever driven one before.

Suzanne F.
Grado:

El cliente no dejó un comentario.

Trudy B.
Grado:

El cliente no dejó un comentario.

RICHARD B.
Grado:

El cliente no dejó un comentario.

sharon G.
Grado:

El cliente no dejó un comentario.

Wayne M.
Grado:

El cliente no dejó un comentario.

Mark J.
Grado:

El cliente no dejó un comentario.

Barbara S.
Grado:

El cliente no dejó un comentario.

Fran H.
Grado:

The USB port for charging your phone did not work. Those type of small details need to be checked out by the staff. Today that's a big deal if you are driving long distance.

GRZEGORZ O.
Grado:

El cliente no dejó un comentario.

Godwin A.
Grado:

There staff was very pleasant and easy to deal with

Julie T.
Grado:

El cliente no dejó un comentario.

michael W.
Grado:

El cliente no dejó un comentario.

marion G.
Grado:

You could see this guy Greg i the Westfield office and have him slow down when ordering he sent me to the wrong town and I never knew I had to go some wheres else till the night before I picked the truck up. I order it in one town and had to go out of my way to another town and I wasn't happy with Gregs personality and rudeness when I went down to ask him why he didn't tell me of the different town I neeeeded to pick the truck up as he had one address and if I didn't notice it I would have gone there for nothing. When I went to order it he was in such a hurry he never gave me a chance to ask questions he just rushed me out and handed me the paper on my way out. I've never been treated so rude by anyone like I was him. Sorry but I'll never go to your Westfield Ma site again to order a truck. I had to drive more miles then I did already to get the truck sorry

James O.
Grado:

They did not know we had reserved the trailer. The trailer was full of iced snow that I shoveled because the guy had to pump gas. I felt bad for him. The guy in the afternoon was a complete ass. Stood on the far side of the station smoking and just yelled at us to "back it in". Never made a move to come over and unhook the trailer. I will never rent here again and only did because the Hanover location did not have a ramp trailer available.

ronald C.
Grado:

Nothing to improve, it was a great overall experience.

norman T.
Grado:

everything was in order and worked out well. THANKS

No reviews have been submitted for this location.

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