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JERAMY L
Customer Reviews for Quality Muffler And Brake LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location was hard to access and full of cars and trucks. There was no room to navigate.
KIRK FNot sure!
DOUGLAS TMagnifico, estupendo
NATHANIEL KBeen coming to Tom's Quality Muffler and Uhaul for 10 years...and I will never go anywhere else! This is THE PLACE TO COME UHAULIN'!
EDGAR RIt was a good experience.
CHRISTINE PWe weren’t informed of the miles fee before we accepted the U-Haul.
Jessica CTeach your personnel how to verify that all the lights are working as designed. It would also be helpful if your personnel showed the customer how to best use this Car Hauler as I incurred damage to my car.
DAVID WThe truck wasn't in the same location as the photo that was provided so it took us a second to track it down, but that was a pretty minor inconvenience. Truck was in great shape, clean, and overall the pickup/drop-off process was very seamless. Overall it was a great experience!
COLLIND BEverything was great but one…..I was never quoted a price nor given a contract nor even know today how much the rental cost me for the time I used it. I wonder if there will be an arbitrary amount charged. I just rolled with the guy and once I find out how much my AX card gets charged I'll call around and see how I was treated.
BRYANT HJason was excellent. He is very accommodating. The issue is with the truck though. Its very shacky and not stable. Wheel keeps steering left and right while driving.
ROHJET CThis location was excellent! Very helpful, kind and over the top customer service.
STACI FGreat service
CLARENCE AFabulous as always
ANDREA VExtraordinario servicio al cliente
TERESSA HThanks for your attention.
WANDER CA few broken items in the cab. It would be better if the gas tank was full when you pick it up. Renting was very easy and the employees were very nice.
John JYou can have the moving supplies I ordered online at the location when I pick up the truck. You can hire more customer service personnel so i don't have to stand and listen for 10 minutes the company meeting between the boss (Tom) and his employees about the days schedule. They should be having that meeting before they open and not in front of customers waiting to get their moving truck that should have been appropriately equipped.
BRIAN BFriendly staff and always great equipment provided to us… this is my second experience with this Draper rental location and eac time went perfectly! Mike Anderson Family move
MICHAEL ALocation was great, cleanliness great. Rented vehicle not available due to previous customer not returning it but appreciated accommodations made by manager to get me something to use. App was very hard to use to the point of nonfunctional for both checkout and return.
ROSS DI dropped it off at 1026, attendant said he'd take care of it. They checked it in after 3 pm (was due at 12) and so I was charged extra day and gas and had photos of both showing I was correct. Truck was fine
ROSCOE NThe truck was dirty and had almost no gas.
CHRISTOPHER SIt was a smooth and easy process to drop off the vehicle
LUKE EI wish it was at the location I requested. Since it wasn't, I would expect some sort of rebate on mileage.
JARED SBoth truck and trailer had signs that if I cleaned it I would receive money back but I didn't. Other than that a good experience.
SHAUN BThey're not very organized, and the location is understaffed. I was originally told that I could load the truck first and then pick up the trailer later, only to get a call mid-loading saying I needed to pick it up asap. When I came to get it, the trailer was gone because it had been sent out for an emergency aid. We didn't learn that reason until hours later though, when we got sent to another U-Haul location to get a replacement trailer, because it didn't show up for the guy running the shop or something. We eventually got the equipment we needed (minus a lock because for some reason this location wasn't putting locks on the trucks?), but it was a major hassle to get there. And all of this was happening with one guy running the shop and trying to handle other customers there for muffler and brake issues at the same time. Insane.
Michael DFast check-out/in. This move was emotional, as we were moving our father out of a mountain house he had built to go into assisted living. Timing was critical, due to origin a home selling pressure and uprooting him quickly. All the staff at the Draper location were knowledgeable, friendly and offered great equipment and a newer, beautiful moving van for our three-day trek. Mike Anderson
MICHAEL AOvercharged and person who made the mistake wasn’t willing to fix it so I had to do it.
KALENA AOne of the best
Carlos SThey was great to work with.
Rhetta WMake the mobile process easier. It took too much time to set up and return the vehicle.
Eric OThe furniture pads I ordered and were charged for were not provided I tried to call and was on hold for long periods of time I tried to live chat and never received a response. Very frustrating.
Christie JSo easy! Parked & dropped off. No paperwork or anything!
RYAN MThis U haul location and employee gets a raving review from me. My 12 year old grandson left his switch electronic game in the truck we had returned the night before. My grandson was devastated and worried all night long.The next morning an employee from this location called immediately to let me know he found the switch in the returned truck. I appreciate his honesty and prompt action. It's so nice to work with businesses like this who are honest and friendly.
Rosalee HI turned my trailer in at 5:58 pm last Friday, which was the end of the fourth day. I asked the manager if there was anything to sign and he said "No, just park it over against the wall." Later that evening, I called U-Haul to make sure someone acknowledged that I had returned the trailer in a timely fashion. The receptionist was very nice and told me she would make a note that would be seen by the manager in the morning. On Monday, I received a receipt indicating I had returned the trailer that morning at 11:00 and was thereby charged for an additional two days. I called the 800 number again and the receptionist saw the note that was made on Friday and promptly reimbursed me for the additional charges. Needless to say, I was very disappointed with the drop off location.
WILLIAM WUtah and Justin were fantastic, very helpful.
JEAN HCheck engine light turned on minutes after leaving property. Manager was zero help.
Kathryn BThe young man overseeing Uhaul transactions at this muffler shop exemplifies professionalism and work ethic.
Matthew SThe main guy had a bad attitude and was demeaning to his much younger employee. The truck had bugs all over the windshield and it had less than a half tank of gas
Randall HFix the mobile app. It’s buggy, crashes frequently, and is very slow.
Gary RThe lot was clear and simple to park in. Signage was good and lockbox for keys was kept well. A convenient 7/11 adjacent to fill gas at the end of a trip was nice too.
Slater EINTERIOR OF THE CAB WAS NOT SO CLEAN BUT WE MADE DUE.TRUCK AND TRAILER BOTH WORKED VERY WELL. WE DID HAVE A SMALL ISSUE GETTING THE RACHET STAPS TO RELEASE. THEY MADE SURE IT WAS READY FOR THE LONG DRIVE.
John JThe person checking me in told me that they couldn't check me in right then because their internet was down and would send a receipt via text when it was back up. They checked me in later and then charged me an extra day because of it! Luckily I called customer service and spoke with them and they said they'd open a customer claim and within minutes it was resolved. Appreciate how fast customer service was.
ADAM WPick up and drop off staff were excellent. I dropped off on a Sunday afternoon and there was a staff member there to help. Really great service.
Gregory JWas charged for not returning equipment that wasn't even provided at the time of service. They said they would remove it from my rental since they didn't have it available and then charged me for not returning it?
Christian BOrganization of the parking area to make entering and exiting the property safer off the main road.
Rob RServicio al cliente de excelencia.
Kofi STotal bait and switch on reservation pricing. The final bill was 3x the quoted rate. I will never rent a U-Haul ever again.
Jason OQuality M & B was closed. It was secure but had to do self check in. Not a big deal.
Geoffrey GShowed up at my reservation time of 8 a.m. Mobile App and Website did not allow me to pick up the U-Haul. Called Quality Muffler and Brake, nobody picked up and nobody ever showed up to work. Had no help picking up the U-Haul and no way to get it. Sat on hold with U-Haul for over an hour. Sat in the parking lot for over two hours with no way of getting the U-Haul and while people were waiting to help move. Absolutely horrendous service.
Tanner RGreat service
Deno FThe location is small and has too much equipment. Although it was well organized, it was still difficult to navigate due to the tight quarters.
Clint PDid key drop, very convenient.
Susan Mthe person who attended me is very friendly and respectful. I recommend 100% U-Haul Draper
Diani GA very welcoming place, I will recommend this place they treat people very well. Moving is not easy and sometimes we do it at late hours depending on availability of helping hand you got. If possible push a little bit the closing hours Thank you
JEANNETTE D