Comentarios del cliente para Quality Building Stone Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Quality Building Stone Inc

Grado total:

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John S. en

Grado:

El cliente no dejó un comentario.

jacqueline W. en

Grado:

Not a thing.

Megan T. en

Grado:

Customer service was great

Casey O. en

Grado:

The location did not open at 10:00 a.m. as advertised. The employee showed up at 10:25, and there were five people (myself included) in line waiting to pick up our equipment. I called the phone number for the location twice and was told both times that "he's right around the corner," but the employee was most definitely not around any corners within a five mile radius. This was a huge waste of my time, as well as that of the other customers who were also waiting. I was very unhappy.

Wayne A. en

Grado:

El cliente no dejó un comentario.

Megan F. en

Grado:

El cliente no dejó un comentario.

JEFF L. en

Grado:

Easy after hours drop off.

Ming Y. en

Grado:

El cliente no dejó un comentario.

Alyssa G. en

Grado:

We had a 10am reservation and waited in the lobby for 1 1/2 hours before we could pick up our truck due to the location being understaffed. The reservation was for 6 hours and instead of "starting the clock" when we actually got the truck, it started at our reservation time. In order to drop the truck off on time and avoid extra fees, we did not fuel and were charged nearly $60 for using 1/4 tank of fuel. Ughhhh at least moving day is over and we don't have to do this again anytime soon!

Michael D. en

Grado:

It was difficult to find a spot to park the truck. Their lot for the truck was very small and disorganized. Customer service was good.

David S. en

Grado:

Location was effectively closed just before noon. An employee finally came out and told me everyone who does uhaul was out to lunch and "might be back after one". When I came back later I had to wait for the one employee and while I was waiting I got to listen to one of the managers complaining on the phone about a f@#$ing new hire who was a pussy. I've seen homeless panhandlers with more professionalism than this location. To top it off the lot is not at all large enough or configured for a uhaul Location.

Daniel H. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

my issue is more with u haul booking itself. They stated that the car transport could haul my specific car. Physically it was impossible to tow my vehicle with the auto transport. It also damaged my car.

Garland E. en

Grado:

There was no one at the location so the manager told me where to park, said to take pictures of the mileage and gas gauge, and then upload into the U-haul app. I couldn't load the app from that location so I got the app once I had good service. The app did not allow or request an y of the information. I was supposed to return the truck at 10 am on 4/6/19 but I got unloaded sooner on Friday the 5th so I called to ask if it would be okay to drop off a day early about 4:30 pm. She said yes. So I did with the above problems. Today I got a notice that I would be charged for an extra day!!! This was horrible. Moving is very emotional and physically trying and to put up with mistakes like this is unacceptable.

Lee M. en

Grado:

El cliente no dejó un comentario.

Ryan S. en

Grado:

El cliente no dejó un comentario.

Cheryl H. en

Grado:

El cliente no dejó un comentario.

chris p. en

Grado:

El cliente no dejó un comentario.

Brian R. en

Grado:

El cliente no dejó un comentario.

Talisa K. en

Grado:

The staff were friendly and engaging. The truck was clean. The stone work there is a visual gift. Although the parking lot was small I was able to maneuver it with both a large van and ten foot truck. The only thing that I think could be improved upon is the size of the parking lot.

clarence l. en

Grado:

My son dropped off the trailer. I have no info on the personell or the drop off location.

Grant S. en

Grado:

The equipment was fine, but trying to do the 'return' bit on the website was an absolute nightmare. My phone is slow, internet is intermittent at best. Before I had even finished the process (never did complete it), it had taken so long it tried to charge me for an extra day rental. My phone died before I could finish the process. I called the Uhaul help desk but they said they couldn't do anything about it (took three phone calls, first 2 dropped out), now I have to phone my drop-off location when they next are open to sort it out. Absolute nightmare, will make me think twice about renting from Uhaul in the future, unfortunately.

Steve M. en

Grado:

Everything thing was perfect! Pretty cheep rental for an auto transport compared to a tow truck charge.

brinlie w. en

Grado:

They were very nice and great to deal with. I think I may have been accidentally charged for one extra day but they said they'd take care of it.

paul k. en

Grado:

El cliente no dejó un comentario.

Jacob C. en

Grado:

Terrible location for 26 foot truck. Tiny parking lot. Bridges and things nearby have 12 foot height limitations, which make the 12 foot tall truck have only one way in and out on the road. Just bad overall.

Adam B. en

Grado:

El cliente no dejó un comentario.

kevin h. en

Grado:

El cliente no dejó un comentario.

Jadon w. en

Grado:

Where I picked up computer was not working properly. Took a long time to rent. When I tired to drop off in AZ first location would not take it. Said he had to many transports. Second place tried saying same thing. But I was not going to drive around all day hoping to a find a location that would accept the drop off. I should be able to drop off at the closest most convienant location.

Caleb B. en

Grado:

Truck was dirty but the people were real nice and willing to answer all my questions.

Steve M. en

Grado:

The Auto transport worked great for my cousin. Also the staff is very amazing and helpful but then I’m somewhat biased.

dan a. en

Grado:

El cliente no dejó un comentario.

nick b. en

Grado:

El cliente no dejó un comentario.

LaReesa P. en

Grado:

El cliente no dejó un comentario.

Mike M. en

Grado:

El cliente no dejó un comentario.

Joseph N. en

Grado:

El cliente no dejó un comentario.

Jeremy S. en

Grado:

Office was closed on arrival but someone stayed behind to help me get my reservation.

Matthew W. en

Grado:

Have a clear after hours key box. I could not find one at all.

Megan S. en

Grado:

We were having trouble with the lights/blinkers working on the trailer. Finally the person helping me said, now they are working and sent me on my way. I trusted him. We loaded the trailer and drove 7!hours at NIGHT with NO lights or blinkers working !

hileedard m. en

Grado:

The guy at Quality Building Stone was absolute great and very helpful. What was't good was that when I initially called there UHaul reservation number they told me that the closet location which could provide a UHaul acc. my schedule was located in Sandy, around 9000 S , on Sate Street, which was about 5 to 6 miles. away. When I drove around my neighborhood I saw the U Hauls sitting at Quality Stone, which was about only 1 mile from my home, so much better and easier/closer for the pick up and return. The reservation was changed by the guy at Quality Building Stone and he was also very surprised why his availitbiaty did not show up on the reservation system of U Haul. But is worked out as he was very helpful and friendly. The return check in per online did not work on my phone, I still have an older I phone but it works fine otherwise. The website kept shuttining off whenever I had to take a photo and start over . I tried for about an hr and then gave up and called the U haul line, they told me it was OK .It was very stressful and hot . I think the process to check back in online on return needs to be streamlined and simplified and made sue that there website works !

sydnee s. en

Grado:

I really need someone to get ahold of me because I believe I was extremely over charged

don i. en

Grado:

El cliente no dejó un comentario.

Jeremy L. en

Grado:

El cliente no dejó un comentario.

Scotty W. en

Grado:

El cliente no dejó un comentario.

Denver H. en

Grado:

Equipment was clean and ready on time. They did not try to nickel and dime with questionable fee assessments. Staff was courteous and efficient in getting us checked out.

Cheri R. en

Grado:

El cliente no dejó un comentario.

Timothy W. en

Grado:

El cliente no dejó un comentario.

Collin M. en

Grado:

Having the correct keys for the correct vehicle on hand.

Lori L. en

Grado:

El cliente no dejó un comentario.

Joyce w. en

Grado:

El cliente no dejó un comentario.

Timothy S. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

Upon returning my truck to U-Haul it took an hour to get it checked in location only had one person on staff and it took forever to get checked in the person before me they struggled with his reservation and again took an hour for me to get checked in. This is the location I was told I could take the truck trailer furniture dolly and Furniture pads I checked them in on the 30th of July 4 or 5 days early since then I received three phone calls and multiple emails about why I had not checked in my truck I tried to call I spent multiple phone calls and on hold and it took forever to get resolved again I wasted an hour checking in the truck and several hours trying to get the issue resolved. Come to find out the issue was is that I checked in the truck 4 days early. How's that my problem why would me turning equipment early be an issue. Why would I continue to receive phone calls and emails about not turning in my stuff over a week later. Truck and trailer were great but I am very unlikely to ever use uhaul again. I would not recommend them to anyone I know at this point. Very very disappointing and unsatisfied with my experience.

John P. en

Grado:

Seemed like I was working with the owner of the place and he was great!

Paul S. en

Grado:

It would be nice if Uhaul would have an option to pay for a partial extra day instead of being charged for a full day when unforeseen circumstances arise that delayed us by 2 hours (or even 30 minutes for that matter).

Cindy P. en

Grado:

We kept the truck longer than anticipated, but everyone at the location was supportive and helpful in getting everything completed!

Lyman E. en

Grado:

Great customer service

john h. en

Grado:

El cliente no dejó un comentario.

Kenny G. en

Grado:

The Uhaul home office who changed my pick up location is a jerk. I picked my pick location due my needs, not till that morning upon arrival did I find that my pick up point had been change to half way across Salt Lake City. I'd still like to have a face to face meeting with the ass that made the change.

William S. en

Grado:

I was very impressed with the ease of the on-line pick-up and return.

CLAY A. en

Grado:

El cliente no dejó un comentario.

Scott S. en

Grado:

Great Uhaul experience... Thanks Scott... Saratoga Springs UT

Beth V. en

Grado:

I got charged 15.24 for a dolly and pads I did not have and they wont correct it. I think its crap. The lady when i returned it was rude and hung up on me. Gas was not full.

Brian H. en

Grado:

Fix your online pickup process. It was terrible. It took me 45 minutes to get the vehicle I had reserved.

William D. en

Grado:

I appreciated that the owner called to confirm our rental two days prior. He was very helpful and the truck was ready for us when we went to pick it up.

Brian S. en

Grado:

El cliente no dejó un comentario.

ERIC A. en

Grado:

Quick, friendly, professional.

Jill P. en

Grado:

El cliente no dejó un comentario.

CRAIG H. en

Grado:

Great service answered the phone right of way.

Dan H. en

Grado:

El cliente no dejó un comentario.

Lynn B. en

Grado:

El cliente no dejó un comentario.

Becky L. en

Grado:

The salesman could not find the keys to the U-haul we rented. We were there 45 minutes with him looking. He had a bigger truck available so we took it but he would not give us a discount for the wait. Was not satisfied at all with our experience at Quality Building Stone.

Cyndi S. en

Grado:

I got bounced back and forth between email, and phone and ended up not getting the correct trailer. I was quoted $48 and was charged $96. I would like that corrected. Thank you.

Bevan L. en

Grado:

El cliente no dejó un comentario.

WILLIAM R. en

Grado:

Rented a 12’ trailer from Spokane to Salt Lake, towed like a dream behind my Ford F-150. Service was great on both ends

GENE P. en

Grado:

El cliente no dejó un comentario.

Daniel C. en

Grado:

El cliente no dejó un comentario.

john L. en

Grado:

A little tight quarters to drop off the trailer, but it works.