El cliente no dejó un comentario.Robert M.
Customer Reviews for Quality Box & Pack
(Distribuidor de U-Haul del vecindario)
Columbus, OH 43220
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 3 p. m.
- Dom.: cerrado
- 5/29/2022 - 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.delcina B.
El cliente no dejó un comentario.Donovan D.
El cliente no dejó un comentario.Jennie C.
El cliente no dejó un comentario.ahmad F.
We rented a UHaul truck on probably the first busy moving day of the year, we knew there was going to be a line and we were probably going to have to wait a bit. Sure enough, when we got to the store, there was a line. No big deal. However, there was only one lady working and she was clearly overwhelmed. I'll give her credit, she tried her best to go as quickly as possible. But it made zero sense to have only one person working the front desk on a busy Saturday. Besides that, the truck worked great, drove fine. The drop off was a bit odd, with the store closing at 3pm and us having the truck after that. There was no instructions on how to use the online check in, so I was a bit confused on that. I took a picture of the odometer and fuel gauge before turning the keys into the after hours drop box but then the online check in wouldn't let me upload that picture. So I had to chat with someone at UHaul to make sure I got everything checked in ok. Also, our contract said we were going to be charged a flat $20 fee for not returning the truck with a full tank like it had when we picked it up. However we were charged $42.55 for fuel. Overall, just not a great experience. I won't be renting a truck from this location again.Cambria D.
El cliente no dejó un comentario.phillip W.
El cliente no dejó un comentario.Mark M.
Need to make sure to clearly tell people that the trucks are not near the location, that they are all the way across and behind shopping center. Pictures of where to get and drop off keys also need updated.Robert Z.
They were very helpful and kind!!Jason C.
Easy, excellent rental!! Thank you! Highly recommended!!Teresa B.
Your application gave me hard time to drop off the truck and this is happening with me for the second timeWalid E.
Owner was very friendly. Thank you. We'll use you again!Cheririckey B.
El cliente no dejó un comentario.craig H.
Nothing I can say about the improvement, this site is just perfect. I will be using this service site again and again, and recommend it to other people.HUSHENG W.
Customer service was less than helpful. No one had direct answers and things were changing the morning before pick up which is not enough notification. I had to replan my entire pick up right before a major move because of it. When I addressed this concerns with the customer service team I was told how it â€œwasn't that big of a changeâ€ and my frustrations were completely disregarded. That alone is why I will not be using Uhaul in the near future.Caitlyn L.
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.elizabeth H.
I did not rent from you. This phone number does not belong to whoever you rented to. Please take my phone number off of your clients profilenimish A.
El cliente no dejó un comentario.ehab N.
The online return process was AWFUL. The site kept ending session and other technical problems. Wasted 20 minutes trying to get it to work! Terrible!!!!Lisa S.
Truck was filthy on the inside, sticky spilled beverage left overs, pots and pans in the front of truck, not swept, ashes on the floor and dash. Truck was very dirty inside.William G.
Great experience, quick service, great location, and a new cargo van to boot. I will use this location again and again.john R.
El cliente no dejó un comentario.Samantha M.
Everything was awesome, assistant who helped me is so great. Gracias.Jaber E.
Truck had a U Haul lock on it and location did not have a key.Sean Z.
El cliente no dejó un comentario.patricia R.
El cliente no dejó un comentario.Lewis B.
Good customer service and great selection of vehiclesJeffrey P.
El cliente no dejó un comentario.Jeff H.
El cliente no dejó un comentario.Ihsan D.
El cliente no dejó un comentario.Vincent W.
They had given my truck to another person and told me 3 times the system told them I have a truck even though I clearly didn't. The trucks check engine light was on and there was an issue with the exhaustWILLIAM C.
El cliente no dejó un comentario.Edward S.
Very nice and promptPhillip S.
El cliente no dejó un comentario.Brenda W.
El cliente no dejó un comentario.Pradeep H.
El cliente no dejó un comentario.Kavin M.
Truck lot inconvenient to office location. Pads that were requested were not available. Interior cleanliness of the cab was undesirable and reeked of stale cigarette smoke.James C.
I don't know how .I gate charge extra$10. Unbelievable.... never ever back this place.also how I get my money back.AMAN H.
Service was not prepared to handle customersBen K.
El cliente no dejó un comentario.richele W.
I will never use U-Haul again. Finding a location to return the truck to was a nightmare. I was also never worn that I wouldn't be able to return a van to a location other than the one I picked it up from originally, and I really would've liked to of known about that prior. Overall ended up wasting way too much money on a truck that was too big for my needs and it was the worst thing ever zero out of 10.Maxfield B.
El cliente no dejó un comentario.Emmanuel A.
El cliente no dejó un comentario.Breona W.
El cliente no dejó un comentario.John H.
The truck died after loading upâ€¦. Ended up late to pick up my keysâ€¦ couldn't get the keysâ€¦ unloaded the truck at the old spotâ€¦ terribleMirImamuddin S.
El cliente no dejó un comentario.Randall N.
El cliente no dejó un comentario.Jordan H.
El cliente no dejó un comentario.samer E.
Nothing to improve. Equipment was ready as promised and in good condition. Staff very friendly and helpful. Very easy process!Liz M.
El cliente no dejó un comentario.belgacem D.
The only problem I had was for a short period of time on the Highway, the truck started to shake pretty bad. I thought I was going to have to pull over and call for help. Luckily, it worked itself out!Patricia R.
El cliente no dejó un comentario.Sheila H.
Everything (pick up and drop off) went smooth. Staff was awesome to work with. Text messages and web site protocols at pick up and drop off were easy to read and navigate. Truck was the cleanest vehicle I have ever rented. Will definitely rent from this location again.Teri W.
Insurance should be for whole trip and not added for every single day separately. When I extended it, I was added extra insurance on itRakshitha V.
El cliente no dejó un comentario.Reginald J.
El cliente no dejó un comentario.Gary O.
El cliente no dejó un comentario.Ray I.
I did not get the woman's name who took care of me but she was awesome, friendly and knowledgeable.KYLE B.
The sales associate was very very nice and helpful.Megan M.
Everything went smoothly!Daniel P.
El cliente no dejó un comentario.Ronald L.
El cliente no dejó un comentario.LISA G.
El cliente no dejó un comentario.michael W.
Bring down gas price for miles driven. Online apps too long, length of information is a tedious.William R.
El cliente no dejó un comentario.David N.
the location where you pick up and drop off the truck is directly beside a bar, which is kind of dangerous at night for women as there were a lot of men just standing around outside. the parking lot is not well lit. other than that decent area and easy pick up.Kimberly B.
The application and website did not work what so ever upon drop off, we tried to call the location several times and got no answer. The location is located 500-750 feet away from the truck drop off so it took an entire hour to drop off. The women inside REFUSED to come check the van and instead decided to charge me despite cleaning it up, filling the truck with more gas than I was given upon pickup, and trying to turn it in 20 minutes before required drop off. Horrible and I will make sure no one I know ever uses this location.Avery K.
It was a very long walk to the area where many bing trucks were located. It took more time to walk around and find the correct truck. It was a really hot day. Maybe offering some bottled water would have been much appreciated!Jennifer M.
Once again, had issues with the online check out. Otherwise good experience.EDWARD B.
El cliente no dejó un comentario.Alyssa L.
When returning the u-haul, the site could not recognize my location after granting location services. The site needs fixed.Linnea M.
Had a lady who was not fully trained at a location by herself. I'm pretty sure I was inappropriately charged. I have the receipt. Lady had little to no answers to any questions I had. Would not go back to that location again .Nicolas R.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.omar C.
Wonderful experience. The ownership is excellent.Kevin P.
El cliente no dejó un comentario.Robert P.
Had to pick up vehicle 2 hours late because online app did not work and no one was at the counter until 9:30 AM and she was 15 mins lateJames R.
getting charged $18 for an 1/8th tank of gas is absurdaley L.
The parking location is quite far from the checkin/checkout location, which makes the renting and return of the vehicle difficult. Also, the staff was not efficient in handling the transaction.Krishnaswamy S.
El cliente no dejó un comentario.Bryan S.
El cliente no dejó un comentario.Mckenzy R.
Nothing. It's a great location. She ALWAYS does an exceptional job!William H.
El cliente no dejó un comentario.Delgazieo K.
El cliente no dejó un comentario.Stephen F.
The customer behind me was scheduled for a 8am pickup. Mine was scheduled for 10. We both had selected the mobile check in. He had to wait 2 hours until they opened. The appliance dolly and the pads that I ordered were not in the truck so mobile pickup would not have worked for us either. The mobile check in did not work. It kept saying we had to wait until the location opened.Rhonda H.
El cliente no dejó un comentario.Nathanael M.
Truck wasn't very clean. Pre-checkin didn't seem to speed up checkout at all.Kevin Y.
The problem is not this location; the problems involved using the U-Haul app to return my equipment after hours. The app would not allow me to proceed through the prompts when trying to return my equipment. I called roadside assistance and also used a live chat feature to try to speak to someone, but I was always on hold and no one was available to help me.Megan W.
The truck was dirty. The pads were strewn around back. There were 3 dollies in the back 2 were loose and took up moving space. The agent was nice. The app made me take pictures but I had taken some already and would not upload them. I had to go back to truck across lot and take pictures to check in after hours.thomas N.
I'm not sure if I'd recommend this location. It was really hard to find and the parking was far/not a nice area from the uhual center. Other than that my experience was great and easy.jennifer B.
Have longer hours on SaturdaysElizabeth W.
El cliente no dejó un comentario.PRATIK C.
Prompt, very helpful serviceTyler S.
El cliente no dejó un comentario.Meredith L.
The staff was courteous and professional and explained all of the options. However the self check out link that was provided did not workCorey D.
El cliente no dejó un comentario.Courtney B.
The woman there who helped me was helpful and friendly. You can't ask for more. Kathy S.