Customer Reviews for Quality Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

Process was fast and truck was ready.

Rating:

5.0

No improvements. But the lady who helped us was so incredibly nice!

Rating:

4.0

I don't think this had to do with the location, but I couldn't use the 24/7 feature like I was supposed to. I had to call and get help because location wouldn't work nor would the bar code on the front door.

Rating:

3.0

I was informed before I could rent this trailer that I needed the ball on the hitch to be between 15 and 18 inched high from road surface. I have renter simular trailers before and was never told that this is a rule. I had to spend $71.99+ tax to purchase a drop hitch to transfer the ball to before I could rent the trailer. This is the condensed, and family friendly version of my encounter. NOT PLEASED with the experience.

Rating:

3.0

Almost everything. Similar issues from start to finish a few years back where I talked with northern IN regional president.

Rating:

1.0

Reserving a car dolly and asks specifically what kind of hitch was needed only to get there and be told I needed a different one. Which I then go purchase right down the road. I exchanged the hitch and asked to utilize a crescent wrench to tighten the nut but was told no. To go to auto zone and borrow one. After going and buying a wrench and tightening said bolt, the same person tried to deny my rental on the grounds that the washer wasn't adequate. The same washer that came in the new hitch kit he watched me install. Eventually conceding to 'take a picture'of said washer for his records i was allowed to leave with my rented dolly. I had planned to return the dolly that evening but did not have the number needed to input in order to do so and not just the return. Therefore I paid for an additional day. Utter fucktardery.

Rating:

1.0

Rep was disrespectful & I believe I was overcharged. Last I was told it was $80 but I was charged $180? Also need more training on your customer representative. Disrespectful & not well manored

Rating:

4.0

You need to inform people you need info from the truck before they get out and lock it. Just like a little heads up note.

Rating:

3.0

It was nice but the U Haul didn’t have a dolly

Rating:

4.0

I was unaware of the proper ball height specification prior to arrival for pickup and had to return home for a different hitch. It would have been nice to have been told during the on-line rental process. Also, I was told that i could return the trailer after hours using the same text link that U-Haul sent me for the rental, but that link only worked to check out the trailer, not to check in the trailer. I had to load the app to return the trailer.

Rating:

5.0

Everything was great. Excellent communication while setting up the rental.

Rating:

5.0

Staff was friendly and explained the process so we had no issues

Rating:

4.0

The receptionist was rude, non informative, and argumentative. Will not use this location again for that reason and will definitely let others know my experience

Rating:

5.0

Very helpful

Rating:

5.0

This location is in my hometown and I've dropped off there a number of times. The person helping me was quick, efficient, and friendly and the location is on a main drag and easily identified. When I rent U-Haul, I always pick this location because of those factors.

Rating:

4.0

The app never worked. Couldn’t check in or check out

Rating:

4.0

My only complaint is that the cellphone coverage area is insufficient for using the Uhaul app. I know it is not Uhaul fault, but it gave me headaches to make the check-in/out in the app. Because of the bad coverage, I had to call Uhaul, whose representatives couldn’t hear me. Thus, I used my wife’s cellphone to make the call. I use AT&T, and my wife is T-Mobile. If you have AT&T, consider this before doing it by the app.

Rating:

1.0

Over charging customers I would NEVER recommend getting a U-Haul from Quality Motors in Mishawaka Indiana

Rating:

5.0

Was ready

Rating:

5.0

I was having trouble with the app and getting it to load efficiently. The online check in would have been nicer if I knew about all the steps to getting through the check in, or if there was a way to some of those things in advance. I was there for 25 minutes fiddling with the app and it finally all went through. Check out was just a troublesome. It hung on the uploading of the pictures for over 10 minutes and I tried to see if it was my phone, which he 5G and 4 bars ATT service, so I moved down the road a bit and it errored out and said I was going to have to retake the pictures. So I rebooted my phone, just in case, and when it came back up, it was showing that I had completed the check out process. It might be a good idea to see if the locations can have an open wifi connection so there would be no doubt that it wasn't spotty service on my phone, of if it is the app not working properly. I think next time I will just go in and check in and out, usually goes much faster.

Rating:

5.0

This was a drop off, so not much interaction with staff.

Rating:

3.0

The gaskets were failing around both doors which made the road noise hardly bearable.

Rating:

3.0

It’s not the location that’s the problem, the problem is U-Haul

Rating:

2.0

Don’t call a customer asking to hurry up because you need to get to a second job.

Rating:

3.0

There was little to no parking.

Rating:

3.0

Both pick up and drop off were changed from the choices I made making it more difficult as well as much further away from destination and drop final destination... Totally pissed me off. The contract service providers were polite enough but U-Haul administration sucks... I've another move in about three years will definitely find someone else...

Rating:

5.0

The staff at Quality Automotive was extremely helpful knowledgeable and friendly quite refreshing from what we normally see with customer service

Rating:

1.0

I called two days ago and again yesterday Bc my phone number was used on someone else renting. I have had this number over 5 years. I was told over and over the number would be removed. I am tired of these alerts and want this resolved asap!

Rating:

1.0

The people in the office was nice but i was unhappy with the service of the U-Haul it was driving like it wasn't in the right gear it was going really really slow and the steering wheel was like off track was very uncomfortable driving the truck

Rating:

5.0

After hours return needs some work. I believe my camera may take too detailed picture to upload to your App.

Rating:

2.0

First trailer lights were not working then after hooking up the second trailer and getting cleared to leave discovered that the plates were expired. My return location claimed to never receive the trailer I returned after being informed that I was good to leave. This resulted in a 2 week headache of communicating with uhaul associates trying to locate a trailer that I already returned. Overall frustrating experience.

Rating:

5.0

Reduce the cost going mid west to east coast. I've never paid so much for a U-Haul in my life. And it was only 3 hours longer than the last one but 250% more expensive. Crazy

Rating:

5.0

The vehicle seemed to be in very poor mechanical shape. Extremely sluggish to accelerate and even stalled when idling once and the oil light indicator went on.

Rating:

4.0

Everything went well

Rating:

5.0

very friendly. easy to work with

Rating:

5.0

Employees at the location we rented our uhaul Quality Automotive in Mishawaka were so amazingly helpful and nice. This will be my go to for uhauls from now on.

Rating:

5.0

This was quick and easy!

Rating:

5.0

There is nothing else they could have done to make the drop off any smoother

Rating:

3.0

I was credited with the cleanliness of the van, some crumbs of dry putty probably detached from the ladder, and I have not been notified. This is absolutely not correct since the "young lady" made me wait for about half an hour before serving me. She could ask me and I would definitely clean the van, it wouldn't take more than 10 seconds. VERY UNPROFESSIONAL !!!! A low subterfuge to earn more money.

Rating:

5.0

Very clean, friendly and helpful. The office kitty was a bonus.

Rating:

5.0

Always great customer service. Rent from them frequently

Rating:

1.0

The stole my money

Rating:

5.0

Service was excellent

Rating:

2.0

First know that we dropped off after hours using the app. There was limited lighting on the lot as well as very limited space to park the trailer. The lots gate was locked so we had to park it outside where there were already trucks parked so very little room.