Comentarios del cliente para Q2 Paramount Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Q2 Paramount Self Storage

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Yvonne C. en

Grado:

Well i think that Shane has very good customer service he was awesome. And i would recommend people to come visit that location on fern valley in Louisville Ky. Shane u are the man great service n u deserve a 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Samantha C. en

Grado:

Outrageous charges on mileage .99 cents a mile is rediculous especially when I had to go to a farther location to pick up and drop off the truck to get the size truck I needed and still had to get a smaller truck then wanted will not ever go back to uhaul ... I have used uhaul services a lot of times even to move across the United States and never been charged as much as I was this time absurd!!!!

Rita E. en

Grado:

Shane was super nice and easy to deal with.

Alan B. en

Grado:

Customer service at this location was great, the truck I used was a not. I thought it was going to break down the whole time I used it.

Robert W. en

Grado:

El cliente no dejó un comentario.

Brittany A. en

Grado:

Shane is so friendly. He make the entire process so easy. I use UHAUL a lot & since I've started using this location I won't go to another one!

paulnika F. en

Grado:

El cliente no dejó un comentario.

Joseph W. en

Grado:

El cliente no dejó un comentario.

Tammy P. en

Grado:

The sign at the drop off location should be worded differently. It says step one park in the same location we picked up from (thank God there was two uhaul sour there because I wouldn’t know where to park), step 2 , drop keys in Dropbox, & step 3 complete self checkin via the U-Haul website. Once you drop the keys in the Dropbox you are unable to turn truck on to complete self checkin.

James C. en

Grado:

El cliente no dejó un comentario.

Marquita H. en

Grado:

My vehicle was dirty ragidy and old with almost 175,000 miles on it, the drive was very rough, so shakey that if felt as if it was going to break down. I could not exceed 45 miles per hour or the ride got even worse, it was raining and the truck had a leak on the top getting my boxes and items wet, I spoke to 4 different people and the managers did not take ownership in such poor equipment and customer service and no help, as they forward my calls to someone else who still did nothing to fix the issue. Now I am waiting up to 72 hours for a regional manager to contact me about the issues. I want a full refund. I know they turned right around and allowed another customer to rent that big ragidy truck. People be aware, choose a better truck rental company who care about you safety and your property enough to give you a lroperly working and reliable rental.

jacoby R. en

Grado:

Great service and facility

Chad K. en

Grado:

El cliente no dejó un comentario.

gary H. en

Grado:

El cliente no dejó un comentario.

Jose R. en

Grado:

El cliente no dejó un comentario.

Shawn L. en

Grado:

El cliente no dejó un comentario.

Mike B. en

Grado:

Very professional Will use again

Thomas R. en

Grado:

I was totally satisfied with my experience and upon return of the vehicle I immediately made a reservation for the same vehicle a few days hence.

Whitney S. en

Grado:

N/A

henry M. en

Grado:

I can’t think of a thing

John B. en

Grado:

I was very disappointed in U Haul on this rental. I made the reservation for Bardstown Rd pickup and U haul changed it to a location clear across town. Which tells me U-haul does not value my time. Further, this location did not inventory this trailer so I was told, it was brought to them for my rental pickup.. When I inquired about the change in venue, I was told By Jasamine , at Bardstown Rd,that Bardstown Rd didn't have the equipment........based on what I was told at the pick up location, the trailer could have been delivered to Bardstown Rd just as well.

Kevin C. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

Great customer service!

John H. en

Grado:

The lady at the dealer was kind and friendly. However, the location was difficult to find as it was "off the beaten path" 500 yards off the street. Mainly a Uhaul Storage lot, not a regular place to rent a vehicle.

Kimberly S. en

Grado:

Great experience.

sherry O. en

Grado:

El cliente no dejó un comentario.

Joe B. en

Grado:

El cliente no dejó un comentario.

Becky M. en

Grado:

We had a hard time returning the truck because my name was misspelled but once we figured that out it wasn’t a problem.

Walter B. en

Grado:

El cliente no dejó un comentario.

JOHN W. en

Grado:

Really good location , staff member was very helpful.

pat R. en

Grado:

Helpful and plesant employe. He made picking up the rental truck very easy.

Bradley O. en

Grado:

El cliente no dejó un comentario.

Marvin M. en

Grado:

El cliente no dejó un comentario.

richard E. en

Grado:

El cliente no dejó un comentario.

Bianca B. en

Grado:

El cliente no dejó un comentario.

Travis B. en

Grado:

El cliente no dejó un comentario.

Kenneth G. en

Grado:

El cliente no dejó un comentario.

STEVEN B. en

Grado:

nothing. My experience was excellent nice people very friendly just overall great. will use them again if needed.

Fieame L. en

Grado:

The gentleman there was very personable he didn't have to help me because I was trying to do it with an app but I was absolutely grateful that he was willing to help me the truck ran marvelously the only problem I had was finding the location they need to put a street sign up

CHRIS M. en

Grado:

You sent me a receipt but all it does is pull some stupid access to a course, worthless.

Eddie G. en

Grado:

El cliente no dejó un comentario.

Hoston H. en

Grado:

The truck didn’t feel comfortable at times because of the old engine. Rusty and hard to get ramp secure. The U-Haul center was very modern and was in a neutral location but that’s the only positives. I got the wrong truck I requested. The guy was very short with me and didn’t seemed to busy to take the time out of his day to point out any damages or lemon’s about the truck. I estimated I would spend around $70 and ended up spending almost twice that because of hidden fees and terrible gas MPG (and I mean terrible for a U-Haul truck).

Charles W. en

Grado:

El cliente no dejó un comentario.

jim B. en

Grado:

El cliente no dejó un comentario.

Daniel D. en

Grado:

Daniel at the Q2 Paramount self storage pickup location help me get everything going when I struggled with the online app. Thanks for making the rental process so enjoyable....

Joshua C. en

Grado:

Great experience renting the U-Haul from here.

John H. en

Grado:

El cliente no dejó un comentario.

RAY O. en

Grado:

El cliente no dejó un comentario.

Vetta B. en

Grado:

The first location on Dixie were I had my reservation was very rude to me. But the location were I ended up on Paramount was a great experience. The young man, D. Dillard was extremely helpful and respectful

Jeff G. en

Grado:

u haul app was un useable

anita M. en

Grado:

Thanks, very easy and the sales person was great

cynthia C. en

Grado:

El cliente no dejó un comentario.

lee M. en

Grado:

I had a great experience, everything was great. Thank you

Bryan B. en

Grado:

An on site air compressor with hose and nozzle would help insure a clean pick up and return.

Rolonda L. en

Grado:

El cliente no dejó un comentario.

lisa O. en

Grado:

Extremely nice facility and great friendly customer oriented staff. Thank you so very much.

Paul G. en

Grado:

Excellent experience all around. Fast check in. Equipment in excellent condition. Great parking layout and easy to get on/off the road with fast access to interstate.

donna E. en

Grado:

El cliente no dejó un comentario.

Charles K. en

Grado:

El cliente no dejó un comentario.

Errol B. en

Grado:

El cliente no dejó un comentario.

Chris E. en

Grado:

El cliente no dejó un comentario.

George D. en

Grado:

El cliente no dejó un comentario.

Sherry B. en

Grado:

El cliente no dejó un comentario.

Steve B. en

Grado:

My experience was the best U-Haul rental ever! I can't say enough good things about your friendly customer service...the van I rented was brand new and the price was lower than my last U-Haul rental. Thank you very much!

David F. en

Grado:

I already sent a complaint (with no response from uhaul) while I was waiting for my truck. I spent 1 hour waiting to speak to the person in charge of this location due to the fact the person being helped in front of me kept having their order messed up. Instead of being able to start early (while it was cooler) I had to work later in a day where it was 93 degrees with close to 100% humidity.

LINDA Z. en

Grado:

El cliente no dejó un comentario.

guillermo P. en

Grado:

Excellent customer service. I will definitely come back to this loc if I need to rent anything Uhaul related. The front desk lady (manager) was very nice and easy to talk to. I was late (maybe 20 mins) returning the due to being stuck traffic in Indiana (a semi flipped over) anyways, the manager was very understandable and nice about it even though I was running late. Her husband was also extremely nice helpful throughout the process. Will definitely recommend this loc

Josie H. en

Grado:

El cliente no dejó un comentario.

Richard E. en

Grado:

El cliente no dejó un comentario.

Alex M. en

Grado:

Receptionist was rude

john K. en

Grado:

The equipment was ready and waiting for me upon my arrival. It was clean and in great condition. The Q2 Self Storage facility itself was beautiful, with clean, accessible storage units. A great place to self-store your belongings or to rent a U-Haul!! Thanks Q2!!

Rafael M. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

The man that checked us in would not listed to what was being told to him. I had reserved the truck online under Hillary Darst with my credit card. The driver was MIchael Whitworth. I had gotten an email confirmation under my name so I knew that it has been reserved under my name and he completely ignored me and would only talk to my dad, having him sign everything. I felt totally disrespected when leaving.

Rashawn L. en

Grado:

The woman who did our paperwork was sooo heart warming! I’ll never for get her! The graduate ??

Cedele H. en

Grado:

Absolutely nothing. The staff was very helpful due to the miscommunication between myself and the U-Haul rep. The on-site facility took care of everything.

Vickie K. en

Grado:

El cliente no dejó un comentario.

ronnie S. en

Grado:

Very friendly and helpful service

Robert P. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

Nice & friendly

lauren C. en

Grado:

El cliente no dejó un comentario.

amanda W. en

Grado:

U-Haul should definitely make sure this location is better highlighted. It was closer to the place that I moved from than the place that I knew about, and this one was never mentioned in the past! That's a shame because these people were courteous and professional! If I had a need for a storage facility, I would definitely go there, because it was so clean and secure! They are a wonderful asset to the UHaul family

Nate D. en

Grado:

Couple (owners I assume) weren’t at the location when it was supposed to open so they were unable to get me going right at 9am.

Paul L. en

Grado:

El cliente no dejó un comentario.

Jonathan B. en

Grado:

Extremely friendly staff. Helpful through the whole process.

Jonathan B. en

Grado:

Terrrific experience. The staff truly care for the customers.

Denise T. en

Grado:

Very personable couple, no waiting, very helpful and friendly.

Anna J. en

Grado:

Very friendly and accommodating.

Julio A R. en

Grado:

Excellent service....

Merry M. en

Grado:

El cliente no dejó un comentario.

verna O. en

Grado:

The agent was nice fast and efficient. Will always go there for my next rental

Najeebah S. en

Grado:

El cliente no dejó un comentario.

Mandy L. en

Grado:

Staff was extremely friendly and so nice to talk to. Helped the moving process go much smoother and be less stressful.

Andrew H. en

Grado:

El cliente no dejó un comentario.

DONNA W. en

Grado:

El cliente no dejó un comentario.

William G. en

Grado:

The staff is professional and courteous. The trucks run great and are well maintained. I couldn’t ask for anything more. Will definitely com back here again to rent another truck.

William J. en

Grado:

The experience was great. No hassles at all. Great understanding sales persons.

Karlis S. en

Grado:

El cliente no dejó un comentario.

Larry B. en

Grado:

Nothing from my perspective all went well

Frankie M. en

Grado:

Overall i am highly disappointed with all around service. Horrible customer service and very rude representatives. I do not think I will be using Uhaul again for future moves.

Michael C. en

Grado:

El cliente no dejó un comentario.