The personnel that assisted me were very nice and tried their best; however, the company itself was awful and couldn't have made my moving experience any worse. I booked my truck online and then took the extra step to call and confirm I was all set. The day before I was scheduled to move, I was called by a U-haul rep to inform me that they did not have a truck booked for me. While they had sent me a confirmation email, the individual responsible for my initial order did not go the extra step to actually reserve the truck. After spending literally hours on hold due to poor staffing levels on their customer support line, I finally managed to get a truck... however, I had to change my moving day from Saturday to Sunday and drive all the way to Hammond Indiana (for a Chicago moving location) to pick up a truck. What an awful experience. I will never use U-haul again. I highly recommend you consider Ryder, Budget or any other service.Scott L.
Customer Reviews for Pyramid Business Incubator
(Distribuidor de U-Haul del vecindario)
Hammond, IN 46323
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.- dom.: 10 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The help I received from customer support staff went above and beyond. I wish I could nominate all of them for employees of the month. It will never be forgotten without them our move wouldn't have happened with the deadline we had in place. May many blessings come your way.Marie M.
Open on time.THOMAS C.
El cliente no dejó un comentario.HAROLD F.
El cliente no dejó un comentario.Gail W.
Hello no problem with me everything you guys done was just fine and I appreciate you guys and hope to see you again in the near future and once again, thank you!JANNICE R.
Truck was filthy in the cab and the bed. Visor on driver's side had a hole in the roof of the cab and dropped down blocking the view. Had to have twi tires exchanged. Passenger side view mirror was broken and totally inoperable. When I returned the truck during duty hours the office was closed and they billed me an additional $34.00. I called and they could not even tell me why they had billed me.TIMOTHY G.
Was closed when I dropped off the rental.victor G.
El cliente no dejó un comentario.Fredrick J.