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Richard G.
Customer Reviews for PVT Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The lady i rented from never even told me how much it would be. I wanted a car dolly and said car dolly very clearly just to be forced to take a trailer that the computer said my truck wouldn't even be able to pull. That is until she changed the type of truck i had to push it thru when all along i wanted the dolly. I wasnt even aware i had gotten the trailer till her peon said she has you down for the trailer. I said is there a price difference. He said the difference was 45 for the dolly vs 55 for the trailer. I said that 10 dollars was no big deal and took the unsafe trailer that the computer i remind you would let me rent at first. Never even got an email receipt or a itemized bill untill two days after i rented for all of 4hrs at $75 and some change. I would never recommend uhaul to anyone again. I personally will use any company other than Uhaul for the rest of my life!!!
DEREK V.Best to work with
Augusta M.Excelente
raymond S.Customer service was terrific. Equipment was too!
eydie G.They had my reservation and took very little time to check out the trailer. They then proceeded to lift the trailer and hook it up to my truck and ensure that it was ready to go. These trailers are very heavy and do not have a jack on the tongue of it to lift it into place. I highly recommend this location.
Glenn W.It wasn't anything done on the part of Uhaul, but we rented a car hauler, and someone had put the straps back in backwards. Took quite some time to get them released and get them fed in the right way. Might want to check on those when they're returned. Other than that, everything went smoothly.
Marjorie H.Very satisfied with the customer service very quickly with getting me ready for what I wanted and needed also help with putting it on my vehicle witch was a big help for me. Will recommend the location to anyone who needs a car dolly.
Melissa M.5 star, great people, great service.
raymond S.Brake and turn signal didn't work in the right side, I had to put a cotter pin in the trailer jack just to be able to attach it to my truck.
DUSTINLEE B.These guys are the best in my area. This is my preferred location.
ROBERTALLAN P.They have one tiny office used for both gas/auto-mechanic and UHaul customers. People inside the office don't wear masks during covid 19 variants rapidly spreading.
Hee L.Sales rep was on the phone for about twenty minutes before he got to us. It was very busy there so I think he needed to some help.
Breonda J.Excellent.
raymond S.Excelente
raymond S.I was charged $305 for a 2 day rental of a 15ft truck and only drove 30 miles total when returned however they charged me for 156 miles of travel and refuse to make the bill correct. Directed me to call corporate which was unsuccessful due to all representatives assisting other customers. Will never use u haul again or the business I rented the truck from. I am absolutely devastated to have been charged $300.
Morgan F.They need put Street Number on there store so ppl. Would no there in the right place. If I hadn't knew of the gas station I would not have knew I was in the right place.
connie M.The drop off place was a service station. They were closed so you just have to unhitch yourself.
DANIEL R.People at PVT are very nice, polite, friendly. I made a reservation on line which I'll never do again because it was all wrong. But PVT employees were patient and helpful and I was able to get what I needed. ¡Gracias!
Jean C.Keep the same excellent customer service.
chelsey W.Very helpful, great service.
raymond S.Renting experience was smooth no improvement needed at this time
Daron S.The place was busy, as this is a sideline business at this location I was treated courteously & professionally They were as prompt as traffic allowed A great experience
STEVEN G.The price quoted was not what was charged. The process was frustrating, time consuming, and not something I ever want to experience again. I may never use u-haul ever again.
debra N.Great guys to deal with. Great experience
DOUGLAS T.The trailer had dirt in it. Over all customer service was great. The location was super busy, but we were well taken care of.
VICTORIA F.None of the people working this location were wearing masks. They didn't communicate well and the location was cramped.
Anne C.No comment at this time
carley R.The UHaul website is terrible. It would not allow me to use the self check in process online. Had to go inside the do it. The gentleman @ PVT did a great job getting us taken care of.
Brandie T.Easy pick up and drop off! I even left my work laptop in there and Damon went out, found it and kept it in the office until I could get back down there to pick it up! Great customer service!
Tiffany A.I wish that the seats were more comfortable and cruise control would have been nice , this vehicle did not have that . But overall I would probably use U-Haul again thanks
earnest P.My experience was great. The guy was very diverse in the knowledge needed to make my experience great
william J.Easy pickup using online process.
James S.Attendant did not want to help me to hookup the trailer and did not know how to do it. As soon as I pulled out to the main road the trailer jumped off the ball and began swerving everywhere. Thankfully 2 people stopped by to help.
Curtis P.Do not rent out damaged equipment.
Raymond S.They told me the price would be 35.00 had to pay 50.00 I wanted a 19.95 van or truck and didn't get either one. Had to get a different one just to do local. Price of truck was different after I was told it would be 35.00
sheryl R.Uhaul battery died twice making me late thankfully my neighbor jumped it for me also breaks on the truck for so bad barely stoping on slowing down
Fatima A.I had a VERY bad experience with a previous UHaul place. I would recommend you use this place every time if you live in this area! Very easy to rent and drop off!!!!
Tina B.Very helpfull did complete disconnect
robert B.The customer service that I received was excellent. Just keep doing what you guys are doing!
Brittany B.Please lower the mileage costs. Very expensive
Timothy W.Ninguno
Travis M.Nothing needs attention at this time. Each person that had contact with me and my husband was AWESOME ????
BUFORD W.Great Service
SUZANNE C.