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Leonardo S
Customer Reviews for Putting Things Together Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Its too expensive
Edder AMy issue was not with the location but with u haul customer service, I rented the truck for 2 hours. In which 1 hour was completely lost in wait time trying to get support on the phone. With customer support, I waited to get a representative which then transfer me and the wait time for that was upwards of thirty minutes if not more. Once my reservation was added to my profile, I tried using the app again and it was laggy. I could not submit the pictures that was asked from me and it was Kicking me out from the system regularly. Again I paid two hours with one of those been completely used just getting in contact with customer service, so they could give me the right tools to get in the truck. I just want to reiterate that my issues are none at all with the rental location nor the equipment, It was more the fact that 1. I could not get in touch with somebody that could give me the right tools in a promptly manner. And 2 with the app been completely dysfunctional at times.
Amy GContinue to do the same thing it was wonderful have one question when do you refund security deposit
Kyle HGive the location more truck
HOUNDRY ONo moving blankets (charged by uhaul). Bottle with urine in trailer. Uhaul substituted equipment and location 2 days before move. Charged for larger equipment.
STEVEN EWas the worse service
Luis ESame thing as long as the customer is happy with your service Thank you
CAROL SGood people
Antwan CGreat
Eric BEmploy a representative that has some sort of customer service experience and who can answer any questions that customers may have. The representative, Percy Chance, that was at the location did not communicate well at all and did not explain that I would be charged an additional fee if the rental was not returned at 9am sharp. I would have explained to him that was not possible and probably would have canceled my reservation right then and there. He was very unprofessional and should not be representing anyone. unfortunately I will NEVER utilize U-Haul services again.
LaShauna STake U-Haul vehicles from that location.
Lashanda SN/A
Azizah MBoth my moving company were great, punctual and the pick up and drop off locations were very accesible. Thanks for a great moving experience.
Evangelina MThis location looks like junkyard
HECTOR VI receive the uhaul with less gas , and still have was charge almost $100 . That’s absolutely insane.
Aubrey RYou need to communicate to people in advance about truck rental pick up/drop off changes and determine if they are okay with it the change it was a major inconvenience for me to have to drive 20 mins to pick up the truck and then drive it back to Willingboro this added 13 additional miles to my rental causing overages.
Katrina W