Comentarios de los clientes para Putney Road Redemption Center

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Putney Road Redemption Center

Clasificación general:

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Pamela N.
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I was promised 30 miles free, but was charged for it. When I called the office was told there was nothing they could do about it.

Liam P.
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Binders where frozen so wouldn't work. I had to go buy straps

stephanie K.
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Extremely helpful and friendly- start to finish.

John H.
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El cliente no dejó un comentario.

Mark M.
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Staff was friendly and helpful. Great experience will use your services again. Thanks you

Allison B.
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El cliente no dejó un comentario.

Andrew F.
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El cliente no dejó un comentario.

Evan C.
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Excellent staff

David T.
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Staff were very courteous and appreciated of the business. Very attentive and helpful.

Brian L.
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El cliente no dejó un comentario.

Sandra B.
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Interior of cab appeared as though it had not been cleaned. With the current pandemic in place, I was very surprised to see that.

david S.
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El cliente no dejó un comentario.

Ray R.
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Ryan Walker was super helpful, made the rental easy, I felt very well taken care of. Thank You Ryan Ray

Ryland W.
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El cliente no dejó un comentario.

David V.
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Nothing. Great Help is hard to find in Brattleboro. Staff at pick and return was phenomenally helpful and welcoming! Due to masks (and my old age) not sure if it was the same person at pickup and return, but my stress level from moving was significantly reduced from the great customer service!

Luis A.
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El cliente no dejó un comentario.

Brian E.
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El cliente no dejó un comentario.

Lilly S.
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This was a drop off after hours. I left my glasses in the vehicle and will try and get them back.

Claude H.
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El cliente no dejó un comentario.

Richard C.
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El cliente no dejó un comentario.

ELISABETH Y.
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Arrived after hours while raining - due to poor wi fi connection, could not return it using website Uhaul .com.

JOSEPH N.
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Because Noah's Lane didn't appear as a drop off location on the computer in Stoughton, I was directed to another drop off location in neighboring New Hampshire. I drove my personal car to Noah's Lane to inquire if they still allowed drop off's. They did, however, because my contract indicated another drop off location, I was told that I couldn't drop off at Noah's Lane. The morning I was to drop off the vehicle was snowing. So I went to Noah's Lane to plead my case. The person behind the counter told me that I would be charged a fee for not droping it off in New Hampshire. I hope this will not be the case, as I've always droped the vehicle off at Noah's Lane. Because there was a mixup on the computer, I should not be charged an extra fee.

Lauren K.
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The tires on the trailer were in unsafe condition. One was bald and the other was weather worn and cracked. I alerted the person who assisted me and he assured me that I would be fine to drive from Vermont to Colorado (1,800 miles!!) on these tires. I was very concerned, but has no other options for a different trailer in the area. After leaving, I called roadside assistance and a man came and replaced both the tires. He commented on how unsafe the condition the tires were in that he had to replace. This is very concerning, as it could have been my life!!! How is this acceptable? I am appalled by the lack of care that UHAUL dealer's have shown in my experience with your company. Both times I have rented a trailer I have been given faulty equipment and subsequently been reassured the trailers/hitch installation/electrical was up to par (none were). In the future I will consider other companies.

DAVID H.
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El cliente no dejó un comentario.

Mary S.
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Great---thanks for making my move easier!

Peter S.
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Later/earlier hours

DAVID H.
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Manager went out of his way to help me with scheduling and re-scheduling

Niels T.
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The truck dashboard was covered in dirt and the battery was dead. Check your trucks before renting them out and clean them. Why it is the responsibility of the customer to clean your equipment is beyond understanding. We pay good money to rent from what is supposed to be a trusted brand but this truck was not ready to be rented.

John F.
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El cliente no dejó un comentario.

Clay T.
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I wasn't told I'd be billed for insurance.

lory D.
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El cliente no dejó un comentario.

Donna F.
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I was given excellent equipment for a cross county drive. Unfortunately one of the tires on the car hauler blew on the first day out. Repairs were well done but lost three hours driving time. Please note that not everyone has access to the internet on their phone. Constant reminders to go to the website were frustrating as was the 15 minute wait to talk to a real person. Both the person who answered the phone and the repairman were very helpful. The wait time was frustrating with a long journey ahead.

Kenneth R.
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The truck was available at the time we requested. The vehicle was operable. However there were some minor technical issues. The right side mirror was very difficult to adjust and the right side window didn't easily go up and down. Otherwise it served our needs very well. I might suggest that U-Haul add some non-skid material to their back steps and ramps as it is very slick when wet.

JOHNT T.
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El cliente no dejó un comentario.

Donna H.
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El cliente no dejó un comentario.

Sue H.
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Customer service was excellent !

David P.
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Helpful, knowledgeable, and friendly staff. Easy pickup and return. Highly recommended!

Colleen S.
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El cliente no dejó un comentario.

NICHOLAS M.
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again uhaul made us add 20 miles to our limited miles by returning to a location 20 miles out of our way when there was a uhaul location 2 miles from our house...

Allan M S.
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Who dreamed up the ridiculous after hours pickup procedure? You need to call two people, get a copy of my apartment lease agreement (which I don't have,) a copy of my passport? Are you kidding? I've rented cars for over 50 years. If you go to a counter you show driver's license and credit card, both of which I provided. Absolute nonsense.

Harlan H.
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El cliente no dejó un comentario.

ANANDA F.
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Great overall experience!

Maya G.
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El cliente no dejó un comentario.

AJ M.
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El cliente no dejó un comentario.

PATRICK D.
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I only dropped off there after hours. No.communication with employees. The place was clean and easy to drop off.

Matthew M.
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Awesome trailer. Great service. I use this location all the time.

Joseph W.
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My phone wouldn't locate me so I called the customer service line. Waited 20 mins and was told I didn't have to do the drop box (the u haul was also at a liquor store so I was obviously a little confused) but I decided I waited this long and I shouldn't be late cause I'll just explain it to them. All they did was try to redirect me to my phone... Which wasn't working... Which is why I called. I just hung up and went inside and dropped it off. I was then changed almost $60 extra for an extra day. Just get a car rental. You'll save money.

Heather M.
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El cliente no dejó un comentario.

Kathy M.
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Never again. I was over charge on my prepaid. I was told the mileage wouldn't start until Hinsdale they couldn't get a truck to the location 5 mins from me. They took my extra mileage out of my over pay and that was fine. We returned the truck with the right amount of gas. But now they are charging me for gas! Worse company I have ever dealt with!

paul S.
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El cliente no dejó un comentario.

Gabriel W.
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El cliente no dejó un comentario.

Anna O.
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El cliente no dejó un comentario.

juanita E.
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Great prices n perfect for I needed it for

Sheyna H.
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El cliente no dejó un comentario.

WILLIAM H.
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El cliente no dejó un comentario.

Joseph V.
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El cliente no dejó un comentario.

Megan L.
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The employee that helped was super cool and helpful but as a company you should offer better customer service. Especially when a customer made a reservation online probably tell them when their Reservation is being moved to an over two hour drive in the opposite direction of where they needed to be to get the uhaul just so they could get the chance to accept or deny that its being moved instead of receiving a confirmation email with the location they chose to pick up from. That employee was the only positive part of my entire experience with you guys.

Timothy R.
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Speak with Ryan, the Manager. He was awesome. Had the truck we needed on the day we needed. This is the second time we used this U-haul after having an extremely bad time at the Newfane, VT location. Will ALWAYS use this location!!!

Joseph P.
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Nothing, great service, thank you

Shannon S.
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El cliente no dejó un comentario.

Daniel B.
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The staff was helpful and courteous. This is not a very big location and has limited supplies and services.

John T.
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El cliente no dejó un comentario.

Sheetal C.
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El cliente no dejó un comentario.

Stefan M.
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El cliente no dejó un comentario.

Randy R.
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I thought what I had to pay for the truck to rent one way was a bit expensive! Uhaul was never as expensive as it is now. I had no choice but to pay it.

Ike B.
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El cliente no dejó un comentario.

Nick B.
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Great service.

Kathryn H.
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El cliente no dejó un comentario.

Richard C.
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Everything went perfectly. We appreciated the quick response to our call requesting to pick up the van several hours earlier. Great on-line check out process. We will definitely be back!

mark N.
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El cliente no dejó un comentario.

Marc C.
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El cliente no dejó un comentario.

RICHARDROBERT M.
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El cliente no dejó un comentario.

ROBERT ALLAN M.
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El cliente no dejó un comentario.

Yuna G.
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El cliente no dejó un comentario.

Abigail H.
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I moved cross-country and my plans were a little bit indecisive in the beginning. The man involved with was initially really pleasant until untold him I no longer needed the car tow. He guilt tripped me by saying he wasted an hour out of his day to grab the trailer from another location. After I apologized and second time he again proceeded to say again how he wished he didn't have to drive so far (15 minutes) for nothing.

Roger C.
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Nothing to recommend, other than keep up the prompt, courteous, knowledgeable service. Thank you for making it easy.

Lawrance W.
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didn't have the dolly I ordered and paid for. didn't have the pads I ordered to rent.

Cynthia E.
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El cliente no dejó un comentario.

Jeff N.
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nothing guys here in brattleboro are outstanding

linda F.
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El cliente no dejó un comentario.

Brad Q.
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It was great

Devin H.
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The whole process was much easier than expected. Only took a few minutes to check in and get the keys.

Aisha M.
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El cliente no dejó un comentario.

Virginia S.
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wish they would wear masks

DARIO C.
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I will never use uhaul ever again .

kevin D.
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El cliente no dejó un comentario.

Dan W.
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I only needed to have this for 2 hours. I think the cost of almost 70$ is a little steep. You should have something like anything under 5 or 6 hours is only 30 or 35$ and anything over that is the full price.

Virginia M.
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The fellow in Brattleboro was more than patient trying to get this trailer unhooked from my VERY bent ball. Also, he came out to meet me in the parking lot because of the Virus which I greatly appreciated as I had slept, ate and used a bucket to pee in my van so as to not encounter anyone in 1,600 miles. I self-quarantined for 14 days as of tomorrow.

Adam F.
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El cliente no dejó un comentario.

Matthew G.
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One of the better experiences I have had with U-Haul. The man I checked the equipment out with was friendly and helpful. I wish they were all this good.

Ronald D.
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El cliente no dejó un comentario.

Odell B.
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El cliente no dejó un comentario.

larry M.
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employee not masked

Mitchell B.
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El cliente no dejó un comentario.

Thomas S.
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UHaul's after hours check in phone service does not work. I want my $20.00 check in fee refunded. I have been given the run around between customer service and the dealer. Budget is looking pretty good about now!

lynette C.
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The service could not have been better.

Susan M.
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El cliente no dejó un comentario.

Dawn J.
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Great service!!!??

Lori N.
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El cliente no dejó un comentario.

David B.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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