Receptionist did not seem to be able to use or see the info from my reservation. I do not like having to use my phone to make/complete reservations. Especially when there is a u-haul representative sitting right in front of me. I like the full-service approach.RICHARD G.
Customer Reviews for Put It Down
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing, everything went well from pickup to return.Mallie R.
El cliente no dejó un comentario.Nathaniel S.
El cliente no dejó un comentario.ceaser T.
Good service, quick drop-offSTEPHEN D.
Good service and quick drop-offSTEPHEN D.
El cliente no dejó un comentario.Ivette B.
The staff was nice, but the truck was dirty (tires), and the inside cab was dirty.Thomas M.
El cliente no dejó un comentario.Alexias S.
I think things are great the way they are now!!MARLIN C.
I was over charge I want to speak with a managerJoshua A.
Extraordinario servicio al clientechappell T.
My confirmation email sent me to the wrong pickup address in Sumter, SC. It sent me to the other U-Haul location at 431 Broad St. which is 5 miles down the road from the actual pickup location at 4666 Broad St. Picked up the truck and the LCD display for fuel on the dash said "5 miles until empty." I was worried I wouldn't find a gas station before I ran out. There was some goo on the floor in the back of the truck, but otherwise it was in good condition and drove pretty well. I wouldn't rent from this location again if I needed another U-Haul in Sumter, I would just try the other location at 431 Broad Street.Michael A.
El cliente no dejó un comentario.JOHN T.
Great service.Roy F.
Please give actual serviceable equipment. The truck needs to go to maintenance because it heats up on the floor and makes weird noises, and the vehicle trailer lights weren't workingDelaia O.
There were bugs in the truck and some of the marks on the truck were not marked with an x.Donna D.
The truck had a very unpleasant oder and the truck was dirty as he'll and the truck was smoked in I informed the representative but he did nothing.ALONZO S.
Very efficient in checking in very simple polite.CINDYELIZABETH G.
Actually go by your contract and go over it with the customer, actually having the customer sign the contract instead of letting the the employee just sign the customers initials that would be greatly appreciated.Richard R.
Went to drop off on Saturday the 17th during store hours. The store was dark and someone opened the door. Said was a friend of the owner and didn't know when he was coming back so he called him. He told me to drop the keys off and he'd check in the truck later. At noon on Sunday the 18th I looked and the truck wasn't checked in. Went back and there was still no one in the office so I called again and asked Why the truck hasn't been checked in. He said I'll do it right now and hung up on me. If I hadn't called I'm sure I would've been charged for another day.Kevin W.
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.Michael D.
I got charged 15 extra dollars with no warning. Also the 15$ was never on my receipt.Bryce R.
This location advertises that they open at 9:00 am but when I arrived at 10:30 there was no one there and the building was locked up. I attempted to call the number on my contract for this location and no one answered and the voicemail was not setup. After about 25 minutes an individual finally showed up and got the trailer checked in.Thomas W.
Very nice folksMichael F.
El cliente no dejó un comentario.Paul H.
Jayquan assisted me, he was incredibly nice, helpful, and knowledgeable. He represents UHaul well!Christopher H.
Pleasant and courteous staffDarlene T.
Teach the employees how to do their job.christopher S.
Great experience with Uhaul!! Love the convenience of booking with this location. Left my keys in the truck, management answered exactly at 9, and had them ready for me when I got there!!!Yolanda G.
First of all we had a reservation set for a certain time and the rep didn't show up until about almost 2 hrs late which caused us to miss the delivery personnels with our new furniture, so we had to reschedule the delivery again which in return cost us more money for delivery fees. I wouldn't recommend this location to anyone because it was so professional.Craig S.
El cliente no dejó un comentario.David S.
Put it Down is by far the best in Sumter. Customer service rep Jay, is very friendly and extremely Professional. I've been using this store for years. I sincerely recommend this store for all your Uhaul needs. RoyRoy F.
Great Uhaul location. Not much to improve on.Wilbert S.
El cliente no dejó un comentario.melony H.
El cliente no dejó un comentario.Delores T.
El cliente no dejó un comentario.DELORES T.
really good customer service and very help in any way.tracy A.
El cliente no dejó un comentario.Paul C.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Trung V.
El cliente no dejó un comentario.edward T.
El cliente no dejó un comentario.Lori S.
El cliente no dejó un comentario.beryl B.
Service was great. No improvements needed.William S.
El cliente no dejó un comentario.David B.
Truck's catalytic converter was cut from exhaust but not removed. Pickup point did not inform me or act like it was an issue. Had to use earplugs and it was still way to loud. Possible ear damage!Robert L.
El cliente no dejó un comentario.nelson T.
The truck storage compartment leak a lot of water inside and soaked my furniture (couch, mattress and wooden tables)Walter L.
The staff personally at the put it down location needs to be trained. After giving the desk clerk my driver's license to copy down customer current address, he still got it wrong.Jasper D.
El cliente no dejó un comentario.Portia Denise W.
El cliente no dejó un comentario.Martha G.
El cliente no dejó un comentario.Marcus B.
El cliente no dejó un comentario.Elizabeth K.
When a customer have a complaint don't just brush it off.Didnt have equipment over hour wrong size for my car.Was basically let it be known my problem.Priscilla H.
I have no comments for improvements. I will say customer service/manager was exceptional & professional. I will definitely recommend this UHaul establishment to others!!Elliott S.
There was only 1 worker available, so that meant it took a while to get serviced. There were two other ladies there but all they did was look up as who was walking in and went back to their phones. If these are employees, then I wish I had a job where I got payed to be on my phone. It was my first time using Uhaul and would've appreciated if a worker was able to assist me with finding my truck, rather than me playing the guessing game with with truck matched the numbers in the keys.Davin P.
Quick turn inJames J.
El cliente no dejó un comentario.Fred H.
I went down the street and broke down and they would not give me any of my money backrodney G.
The back of the truck & trailer had trash in them from previous rentals that I had to clean out before loading our stuff. They also had dirt in it like dried mud. The trailer was really bad, like someone put a 4 wheeler or something in it. I had no way to get it all out of both, so a bunch If my stuff got dirty & had to clean my stuff. The cab of the truck was dirty & had pet hair all over in it. The truck handle great, especially liked the breaking system driving through the mountains.Paul W.
El cliente no dejó un comentario.LARRY A.
The customer service was greatVivian E.
Ensure the phone numbers provided for assistance are working numbers.Alan S.
El cliente no dejó un comentario.Natasha C.
El cliente no dejó un comentario.Bryan T.
Manager waited for me to return the uhaul even those it was nearly 6 pm, close to closing time. I appreciated his cooperation.Barbara W.
Jay and comoany does a outstanding job!Roy F.
Don't over charge the customerCHRIS S.
We walked in last minute without a reservation, and they were able to assist us without a problem. The renting process was quick and easy, and so was returning it. I will definetly be renting from this location in the future if it is needed.agustina A.
At this location it's always a great experience... quick fast and convenient and great customer service... it's always my first choice to rent from.terriace H.
The equipment was clean, but the front tires were very much out of balance making for a very uncomfortable long ride.Gregory T.
Everything was great.Vincent D.
El cliente no dejó un comentario.Timothy L.
Go over the different trucks because we came in and were 1st time uhaul renters so we didn't know the process but the customer service was awesome but I think he expected us to know exactly what we wanted so it was a tad awkward at firstJenna H.
I'll be contacting the office in the morning for a second charge to my credit card!Nancy B.
El cliente no dejó un comentario.Sanita C.
El cliente no dejó un comentario.William B.
They were closed when I got there and I just put the keys in the drop box.Donna T.
The trailer that I reserved was not available although I called a few days prior to confirm that it would be, and the one that I received (a smaller size) was filled with trash. That tells me that during a nationwide pandemic, this business is not sanitizing equipment as they should be. Jayquan was a horrible service representative as he was not helpful, had a bad attitude, and was unapologetic.Jeffrey W.
Very friendly and cared about my needs as a customer, will definitely work with this location again!Timothy W.
El cliente no dejó un comentario.Dominic G.
Nothing needs improvement, convenient location and smooth process. Calm demeanor and helpful.Dennis S.
El cliente no dejó un comentario.Manuel R.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.terry R.
El cliente no dejó un comentario.Tiffany F.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.Tiffany H.
El cliente no dejó un comentario.Danny B.
Great service- met me as he planned just an hour or so before his baby was born. Man keeps his word! Highly Reccommended.Evan H.
Clean the inside of truck. Dirty and smelled like heavy smokeBijahn M.
While the service at this location was okay. Don't rent a pickup truck and trailer from here because the truck doesn't have a hitch. The truck wasn't available at our requested pick up time. He had to change to a box truck which cost more for the mileage. If the equipment you reserved isn't going to be there then don't charge the customer more for the mileage because you have to change the rental equipment. When taling with the reservation specialist the night before on if the truck would be hooked up to the trailer, it was not mentioned that the truck had no hitch. Why would you knowingly setup a truck and trailer rental when your truck doesn't have a hitch. This was the most complicated rental I have ever dealt with. I don't blame the location, I blame the reservation specialist.Bradley D.
The truck was dirty and smelled like smoke.Bradley T.
The owner of this location was below average with his communication. We were told the business would be open for drop off at 8:30. He was not there and when we called we were told that he would not be there for 30 minutes. We didn't feel comfortable leaving a trailer with no lock on the hitch without someone being there to receive it. Overall we were not satisfied with the customer service and would not recommend this location to others. I felt like he was trying to get us to turn it in late so we would be charged for another day.Sara M.
Easy to access, plenty of space to turn around and load the trailers. Excellent, prompt and courteous service.Edith K.
The gentleman was super nice and friendly.Joseph J.
El cliente no dejó un comentario.Markcus G.