El cliente no dejó un comentario.Jack R.
Customer Reviews for Pure Rentals
(Distribuidor de U-Haul del vecindario)
Shelbyville, KY 40065
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 4:30 p. m.
- Sáb. - dom.: cerrado
- 7/4/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.mark S.
El cliente no dejó un comentario.timothy M.
A little off the beaten path, but once we found it they were extremely helpful.Regina H.
This dealer entered the wrong pick-up time and this prevented me from being able to check my truck out through the mobile app. I had to call into 1-800-GO-U-HAUL was on hold for 20 minutes to be told I was talking to the wrong extension so I was transferred and on hold for an additional 55 minutes all the while I had people waiting on me that were going to help me move. It was honestly a nightmare!! The last CS rep I spoke to was awesome he was able to finally get things straight and eventually I got the key for the truck. Point being this was almost a 3 hour process totally ridiculous!!! If and when I need another truck it will not be a U-Haul...Debra B.
El cliente no dejó un comentario.KEVIN P.
Fast and easy check-in and drop off process. Clean and reliable equipment.Jonathan W.
El cliente no dejó un comentario.Colton W.
Kim made this a easy move. No problem and she knew her job.George B.
El cliente no dejó un comentario.Craig M.
called b4 returning and they told us about drop box since we needed to return after hours....i rcvd an email detailing truck return and blankets but yet to rcv anything saying that appliance dolly has been returnedMichelle C.
I had no issues with the return other than expectations for what I was charged did not align with what Zi was told at pick up.keith S.
El cliente no dejó un comentario.Daylen H.
El cliente no dejó un comentario.allen Y.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Benjamin K.
If a sensor is broke fix it. It stresses your customers out.Connie A.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.Donald L.
Enclosed trailer leaked inside everything I had got wet when you get a enclosed trailer you want to not worry about your things getting wetDalton L.
El cliente no dejó un comentario.Michael B.
I brought the truck back with more gas in it than than what I started out with. Did not get credited for that. Got billed for an additional $24.53 that I don't know what for. Had to take truck back to where I picked it up. There was a closer drop off point to where I live. I was told that I couldn't take it there.Joseph W.
I will only deal with this location they go above and beyond and always works to fix your problem with no worries absolutely love the staffSTACEY D.
Everything was perfectâ€¦friendly peopleMark R.
El cliente no dejó un comentario.DWAYNE D.
El cliente no dejó un comentario.Graham W.
El cliente no dejó un comentario.LAEL A.
El cliente no dejó un comentario.QUINTIN W.
El cliente no dejó un comentario.ROSEVELT A.
Very very nice - and helpful.MICHELE A.
El cliente no dejó un comentario.Henry W.
El cliente no dejó un comentario.KENNETH E.
Did a fine job.Justin R.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.Ashley B.
El cliente no dejó un comentario.BENJI T.
GPS would not recognize the location and customer service individuals called did not seem to have any ability to help. Had to call twice and eventually someone (or something), triggered the system to let us continue checking in.Anne P.
El cliente no dejó un comentario.VERONICA B.
Charged me for a dolly twice. I was also charged $110 when the original price was 68 after I returned it. I transferred apartments in the same complex so I didn't even drive a mile to get from point A to point B. Only real driving I did was going to a from the U-Haul building so there's no way I should've been charged that much.Carshanae C.
El cliente no dejó un comentario.MATTHEW C.
El cliente no dejó un comentario.RAYMOND H.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.NATASHA S.
I was well satisfied!!CHARLENE C.
El cliente no dejó un comentario.STACY V.
El cliente no dejó un comentario.JOEL D.
The rental process and the truck worked out good for my purpose. Tho i was disappointed i was sent out in a truck with the windshield cracked in two places, which made me a little nervous. Otherwise, the truck and other equipment were clean and in good working order.DEBRA G.
El cliente no dejó un comentario.BRIAN Z.
El cliente no dejó un comentario.JAMES G.
Employee was extremely rude and unprofessionalJAMES B.
The only thing would be better parking for trucks .. kinda crowded, trucks being left blocking other trucks.. overall very good !Mike G.
Honestly everything was perfect!TIMOTHY H.
El cliente no dejó un comentario.NANCY B.
The staff at the location was very nice and helpful. The online experience was a nightmare, so much so that I hope to never need to rent from uhaul again.WILLIAM D.
The engine light ran yellow and sometimes flashed. I was instructed to continue and that they had a spare truck to come and exchange it if needed We made the trip. The staff was responsive and very professional.ALMA G.
Great team and very helpful.Andrew B.
El cliente no dejó un comentario.Marco G.
El cliente no dejó un comentario.MICHAEL W.
Some of the chains and metal was rusted so it was hard to use them.Stephen H.
It was raining so hard that the staff didn't come outside nor did they ask if we needed help to connect the tow dolly, but we managed to get it done.Janice J.
El cliente no dejó un comentario.EDWIN R.
The drop-off was on Sunday, no one there to interact with so cannot comment on overall service.Angela P.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.RICHARD D.
Great experience.jacie G.
El cliente no dejó un comentario.CHRISTOPHER S.
Staff was very helpful and it was admittedly a very busy rental time... desk person in charge was professional and cheerful. Person checking us out though, while professional, did not go over the truck with us, and it had a lot of unmarked (no 'x' stickers) damage that the drop-off location noticed and questioned us about. If we hadn't have taken extensive pictures of the truck before we left the pickup location, we might have incurred fees. Would recommend being careful to protect yourself when picking up by taking pictures.SONYA P.
Everything was great and great customer service. Thank you! I will return to this location for my future U-Haul rentals.GUADALUPE R.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.DAVID K.
The address that was on my app and on my emailed receipts for drop off was not this address. We had to have the owner of ethington help us find another drop off when he told us they no longer used his place of business for uhaul drop offs. This was frustrating and complicated. We were not happyMallory B.
El cliente no dejó un comentario.ANGELA M.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.SHADON B.
El cliente no dejó un comentario.Karen B.
Easy and fast to use!Briana S.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.jeff R.
El cliente no dejó un comentario.Fredrick B.
They were very friendly and helpful!George H.
El cliente no dejó un comentario.SARAH P.
El cliente no dejó un comentario.John S.
Better signage for the location would be recommended.John M.
It was dark! Waze app sent me down the wrong road. Google app was correct.Janet S.
People were great (I think her name was Kim). Friendly, Efficient and cost effective.MARK B.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.adonnaka M.
El cliente no dejó un comentario.paul S.
hopefully some of the smaller utility trailers can be availableBobby C.
El cliente no dejó un comentario.BRIANTYRONE P.
El cliente no dejó un comentario.RICHARD J.
Charged for over milage and the truck was only driven from pickup to destination to unload and then to drop off. I don't understand the extra charge. And they where not helpful to correct.Joseph R.
Make sure the tank is full so you know how much to put in before returning.WILLIAM H.
The service was quick and friendly.Tom R.
Management at this location is top notch. Only issue I had was with the door of a 5x9 trailer, the cable kept wrapping itself around the spring, making it impossible to close the door. Had to use a screwdriver to remove the cable from the spring.JERRY P.
El cliente no dejó un comentario.Brent C.
No hassle at all. Great people.SCOTT B.