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Alan B
Customer Reviews for Pure Auto Sales And Finance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app does not like the photo section of the return process. It’s definitely buggy in this location at the very least. It took me almost an hour to return the rental.
Alexis BThe cab of the van was covered in dog hair. I ended up paying more money for each item I ordered than what the website quoted me. (example - I was quoted one price for extra insurance, but then I was told it would be $10 more to actually get it). The website kept adding moving boxes and a dolly when I NEVER clicked on adding any of them to my order. I did request and pay for blankets, but then when I went to pick up the truck, they said they didn't have any. Luckily, this was taken off my order and I didn't end up paying for it. I did, however, pay for two bed covers that I never received. It was also not clear of when I could (and couldn't) pick up and return the truck as it was "after hours" at the business. So confusing. This was a terrible interaction.
Evann HWaited for over an hour to pick up my reservation because the “uhaul guy” left early that day and the others were out at lunch
Jaymin MAmazing customer service
leonardo mThere were no customers. And when I walked in it took the boy a min to look up from his phone to talk to me. He wasn’t helpful. Didn’t know where to have me park. He was so uninterested in helping me.
Nicole EThe drop off location was a used car lot and a drop box. No-one was there during Saturday posted business hours.
Richard ATruck needs windshield wipers and had over 100,000 miles on it. Shifted hard but it is an old truck. The dealership was easy to work with and I would recommend them.
jeff mThe floor in the back of the truck had a lot of water in it when I picked it up. The representative stated that the truck is not supposed to be waterproof. He would not let me exchange it for another vehicle that was already dry inside and did not seem to care.
Royal SAll good.
willie wThe customer service was horrible, I had ordered a dolly, they had no dolly. I had to find the truck, take down the signs myself, and back it out of the weeds and also the truck had a short in the air conditioning system. It would go on and off. The boys that work at the place I got the truck were not nice or helpful at all. Bad customer service.
leslie jThere was no way of knowing it was a Uhaul location, dirt road.
JANNETTE SDidn’t have the appliance dolly I ordered online and absolutely needed for my move. Didn’t offer any solution or resolution and didn’t take any responsibility or accountability. Their only and disappointing response to my frustration: “We sell cars here, it’s not our fault”. The website redirected me to the location due to lack of availability at my desired location. If this location doesn’t want to properly serve U-haul customers they should be removed as a U-haul dealer. I will never use this location again. They were rude, completely unaccommodating, and wholly unprofessional.
Mark WWe should have taken pictures of gas and miles. We were charged for gas that wasn’t needed and miles we didn’t use. We were told to round up for the miles used, we did but we’re still charged the full amount rounded to. The miles on the receipt show exact numbers not a decimal. Start mileage 69553 end miles 69563. That’s not how odometers work. The distance traveled was only 6.8 mies. The location felt very shady. It was one of only 2 u haul trucks at a used car lot. I would not recommend any one use that location as they are just taking money. I trusted I would have mileage money returned and it was not. The gas I was charge for was not posted in the store as the gas rate normally is in rental places. I was charged $7.50 for I don’t know how much gas. The amount when we took the truck was the same when we returned. My husband noted that the gas gauge was lower than what they had said it was. That should have been his clue to take a picture.
Jonathan LThe only negative comment I would make is they need a better sign. Tiny thing in the window. Wasn’t sure if I was at the right place until I saw a couple uhauls in the back.
LANDON MWish more vehicles available to accommodate requests.
Nancy Cnever told first time customer need to verify the van after use, charge me 2days money for just using 3hour.
Xingmiao CThis was the most horrific experience I have ever had with uhaul. This location was ran by 3 young boys who wouldn’t look up from their phones to help me. I did the self serve check in and check out. By the time I got home, I realized the 2 utility carts and moving pads I paid for were not in the van. I called the location, they told me to come back. Upon arrival, I asked the worker if I could get reimbursed for the equipment, or the mileage I had to pay for due to their mistake. He did not look up from his phone and told me no. I asked if he had a manager I could speak to and he did not even respond. I would really appreciate if I could speak to someone or get a portion of my rental reimbursed. Because I had to drive back to get my rented equipment, I had to move into my apartment late, and had to pay a late fee. My number is (385) 910-4864, if someone can give me a call I would really appreciate it. Thank you!
Phoebe LThe location did not open when it was supposed to and took 45 min to get the truck. This was after we were told the closest location for pick up was 6 hours away.
Austin PI had to sweep out the truck before using it. It was fithly!
Steven NTook a second to find the key box but overall it was what it needed to be. Easy to find and lots of parking to turn around if needed.
Arlow HKind of like a car lot, but they were friendly and I had no issues dropping off the trailer I rented.
Therese DNobody was there to help with the rental. I had a pick up time at 9:30 and I didn’t get out of their until after 10:15
CHAD AHorrible experience with self check in and using u-haul app.Go to a location that has staff. 4o minutes total to pick up truck and order was incorrect. I even stopped in two days ahead of time to ensure I had proper check in procedure and all i was told was show up, log in , get a lock box code and your on your way. Nothing could be further from the truth. I was not told about the additional steps needed to get the truck and trying to chat through the app was a nightmare with very bad response time and information. Finally had to call and spend another 10 minutes on the phone just to get lock box open. Another renter showed up and they weren't even told they had to use the app. Horrible experience and staff upon return could have cared less. Overcharged and then had to spend another 45 minutes on the phone trying to get charges reversed.
RJ WPulled up at noon to find no one around no sign had it not been for a uhaul truck in the rear of building I would not have left the van and trailer at all tried to call no answer. End up checking out on line after finding the key drop box. Better not have a problem going forward
Edward pNothing! The process was smooth and painless. Thank You!!
Jessica KThis was so frustrating. I chose a place close to home and that should have been OPENED so I could get assistance in person. I was supposed get the Uhaul at 9:00 a.m. I have had movers sitting around waiting at my house. I did not get Uhaul until after 10:00 a.m. I could never get anyone on the phone from Uhaul and or Pure Auto. Moving is already so stressful and this made it even more stressful. I was out $100 by paying the movers for sitting around. then to make it worse I have been charged TWO times for the rental, $122 and $112 and you will not release my money. I am beyond frustrated at this point.
Eva M