The safety chains were not attached properly and they loosened up and started dragging on the roadway during my drive. Whenever I changed lanes the chains hit the reflectors on the road, and then they slammed upward into the trailer. My suggestion is perhaps to have a second person to verify that any equipment being towed is attached properly and securely. I also recommend that someone should carefully inspect that trailer before it is rented out again.
JOSEPH V
Customer Reviews for Punta Gorda Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great office staff! Very friendly and efficient.
Carla Calways very polite and helpful. my favorite u haul
Steve eNothing
Todd MExcellent experience, friendly and inviting equipment was very clean and seemed to be well maintained. It was a pleasure to deal with these nice people
Steven SGood experience
Thomas RCustomer parking area
Leo hI am very satisfied with this business.
Dan LYou good no change needed
roger SThe drop off process was easy and quick. Everyone was very helpful and friendly. Highly recommended!
Jon SNothing. They are the best!
Mark DYou know it's a very wonderful place to do business they go up and beyond what they need to do and they're very informative you're very lucky to have them God bless
john gThank you all so much for a great experience your kindness and hospitality
NATASHA BLady in the office was great to deal with. Excellent service and top notch
James HThe trailer was in great shape and the tires were new and the hydraulic brake system worked effortlessly through the mountains. Our trip went smoothly and was very cost effective! I would certainly recommend U-Haul to anyone moving!
cindy mcan't think of anything at this time .
ron sNothing. The two employees (office manager and Marco) that I dealt with were the most efficient and courteous I can ever remember. Seriously. They were knowledgeable, helpful, and a joy to work with(in what is an anxiety ridden purchase).
paul lEverything was above expectations Friendly , professional and organized
Joel DNote windshield wipers needed replacing, everything else was great!
Fred LLove this place. Only place in town I will ever rent from, highly recommend
Shane WVery easy to drop off and the agent at the desk was friendly and helpful. No issues!
MICHAEL BStaff is very friendly and efficient. Very easy to pickup and drop off.
Mark HLove this location.
Shane WHelpful friendly staff
fred cThe office personnel was very friendly and we were greeted with a smile. Picking up the truck was a breeze. Was in and out of store in less than 15 minutes
Lucille IOutstanding Friendly service and exceptionally fast in paperwork.
Debra GNola was absolutely fantastic!! Corporate office had changed our puck up location to Ft Myers about an hour away. We went to the local office and Nola got on the phone and had a truck available for us at their location in no time She is a professional and an asset to U Haul!
Darlene BNothing, excellent service.
mark DExcellent service. Very helpful and polite.
Joe CThere should be a pin thru the hitch with a lock on it to keep people from stealing the whole trailer.
terry pExcellent service Equipment ready when I arrived. Fast service. Highly recommend.
cameron lThey were great and cared about the user experience.. Highly recommend
Grant LGreat people to deal wit
Sean fFriendly and helpful staff.
Martin PVery nice
Robert SEffortless return process.
Lisa SNothing. Very professional
Victor KStaff was very nice and everything was great!
Beverly Lcustomer service was fast, courteous . I was really impressed with service and the rental.
GEORGIA WI was using the vehicle for movies and furniture so but the the cab was dirty that hadn't been vacuumed out for a new vehicle It was pretty dirty inside the cab however everything did work smooth The amount of gas that was marked down on the sheet versus what was in the truck was different they never made an offer to rectify the situation still charge me the full amount for mileage instead of a little bit of a break to make up for the whoever had the truck before we lied to them about how much was it as I took a picture before I left the yard and took a picture and I brought it back Cindy was not very kind to work with she was on the phone the whole time I was there with other customers which I understand but somebody else in the back office should have been able to come in accommodate me as she was dealing with billing which should been done from the back office just my thoughts as a business owner
kevin pGreat friendly service
wayne sLee at at desk was extremely helpful
steve rBetter directions as to the exact location of the office.
Jim Dgreat location keep doing what your doing
Robert SI chose this location based on the positive reviews it had received. Lee and team were extremely friendly and explained all the necessary steps for this particular rental. Lee’s professionalism is yet another reason why I will continue partnering with this location. If you’re going to rent from uhaul in the Punta Gorda area, do yourself a favor and work with this team. You won’t regret it.
William KThis U Haul location is great. I have rented from them several times and I have never had an issue. I would recommend them to anyone.
CLAIR HWe have used this location 3 times. Always excellent service. The workers are very friendly and make you want to come back.
denise sAll excellent, staff very helpful, professional and caring.
Jorge HEverything worked out great
Patricia AVery professional staff.
Al EVan showed F on gas gauge when I picked up. Drove 27 miles and went to fill up with gas. Stopped the pump when it reached 5 gallons. This was a small van. 5 mpg? No, it just wasn't full when I picked it up. Mentioned it at drop-off. They didnt seem to care.
David KEveryone at both locations were wonderful. Couldn’t ask for a better experience would recommend them to anyone I will be back for more of their service. Thank you very much U-Haul.
Dennis MVery helpful, nice and prompt.
kenneth fAwesome experience! Our best at a U-Haul yet!
nathaniel wAlways a pleasure renting from them
Max MFriendly and helpful staff.
Meisha DI used this facility for over a year to store my cargo trailer and was very happy with the service and the facility.
Dianna N | Overall ExperienceThank you
james l | Overall ExperienceEasy in and out, good surface to park on. Very helpful staff and friendly. Felt it was very secure, never had any loss or damage. No damage during hurricane Ian very safe.
ROBERT L | Overall ExperienceGreat staff and easy process, i will recommend them a..
mayeza v | Overall ExperienceOur trailer was moved several times while in storage and ultimately located in a traffic area where it was hit and damaged. The manager said they are not responsible but would " look" at an estimate and may assist us with the repairs.
mark h | Overall ExperienceUnit door very difficult to work even after maint staff worked on it. A back strain. Inside, the walls were in disrepair. Staff said they would be fixed, but did not happen in 3 weeks. Staff were friendly, informative, clear with rules and finance expectations. Would do business again, but suggest they focus on maintenance and equipment organization.
walter g | Overall ExperienceCame down for storm work, they accommodated me and i was able to park my trailer in a secure lot at midnight on a sunday. Their rates were better than every other place I checked, and the staff was wonderful. Had an open trailer and peace of mind that none of my equipment would go missing, fantastic service and great security
Sean R | Overall ExperienceGreat facility. Great staff.
Kathleen W | Overall ExperienceI was completely satisfied with thereasiness with any help needfed was promptly provicedc
James B | Overall ExperienceGood clean storage unit
Richard H | Overall ExperienceThanks, see you in the future. Steve
Steven H | Overall ExperienceGreat to have additional parking space fir all the vehicles around the storage lockers to have more room for our trucks. Staff always wonderful.
deborah b | Overall ExperienceBest storage experience ever.
Tim M | Overall ExperienceToo many vehicles parked everywhere and difficult to manover around
ANTHONY M | Overall ExperienceAbsolutely fantastic staff and easy process!
Matthew R | Overall ExperienceThe staff was always friendly and helpful will definitely use again.Thank you !!
RUBIN F | Overall ExperienceLove this storage facility, Bobby your awesome! Thank you guys very much. Much better than the new guys
DARRICK G | Overall ExperienceTypically, I do not provide comments on stuff like this, but...Bobby and crew were great! Very accommodating, communicative, and responsive on our last minute storage needs. Would definitely use them again, and highly recommend utilizing their services and storage facilities.
charles m | Overall ExperienceI was there over 2 years and very pleased with the service and the people.
ED B | Overall ExperienceGreat people..i drove one houe to get there becouse it was souch a great place
TONY C | Overall ExperienceThe owners, and all of the staff go above and beyond. Great experience during a very stressful time in my life. Thank you!!!!
vickie s | Overall ExperienceFantastic crew @ PGSS&U. They were able to help me in a pinch with my storage needs!
Matthew O | Overall ExperienceThe owner and his staff is do nice. Great folks to work with.
TIMOTHY W | Overall Experience