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DANIEL G.
Customer Reviews for Punta Gorda Rent All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was covered in cigarette ashes and spilled soda on the console and seats and floor.
Max D.This location and the crew that operate it do a great job! Friendly, fast to move things along, and work with you if you are returning after hours. Thanks so much guys! See you next time, Tim.
Tim B.Todo excelente !!!
IDALMIS C.Nothing. Great service
Luis H.Very easy drop off
debra H.The man at the counter was very short when I asked him questions.
bradley R.Guys at Punta Gorda Rental were great to work with
Charlie H.Reserved a pickup truck for 3 hours and when i got there at 7:30 am the guy said it was double booked and it was already spoken for. That being said the truck was in the parking lot still and it was still there when i came back to return the other vehicle i rented instead. Thats not the customer service i have had in the past with other U-Haul places the guy didn't even get up to inspect the vehicle and i wasn't going to wait for his lazy attitude, took my before and after pictures to cover my end and left. If you promise something or book something in advance you should honor it. The customer doesn't care if don't want to put miles in your new truck is there to be rented out and to be used and not to look pretty in your parking lot. I wont recommend this location to anyone really awful service.
Raunel P.Great customer service.
Frank R.I could not get the lock to the door shut. On the back. But I used a bungee cord. And all was well. Probably needed man muscle lol. Over all great!!!
Rachel M.Jim, the store manager has always been very helpful. U-haul usually wants me to pickup my equipment at a location that will not work so Jim has helped me this time and in the past to pickup and drop off at this location.
Richard F.Staff was very helpful and truck was clean and ready to go. Return was made easy and they were very accommodating.
HOWARD B.Unfortunately, this was the closest location for me to rent the transporter trailer. It was a thirty minute drive to get there and thirty minutes to get back home to load my truck. The trailer was in perfect condition and did the job nicely.
Gary D.Everything was very satisfactory.
DENNIS S.easy to return
David B.I found a palm full of assorted nails/screws and some yard waste/dirt in the bed of the pickup. I picked out the nails/screws since i did not want to drop them on my driveway. I did not think it was my job to sweep out the dirt. The cab had some kind of animal hairs on area between the seats.
Frank T.It is in a very poor location to try to pull into and not much room to park and go in when dropping equipment off.
JEFFREY M.Truck was dirty I had to wash and vacuum truck out
Jason P.great location. fast service
PATRICIA H.Check tires on auto trailers before renting to customers.
Lester F.Lot should be paved not dirt
Louis I.Every thing went great, I was happy
brian T.Great servjce.
Frank T.Process is ridiculous, not sure why you hire people to do a job and have the customer do all the work. Staff didn't have much of a personality but got the job done.
sandy A.This was not where i was supposed to get my equipment from. The time got changed the day before which is totally unprofessional and bullshit
Michael D.Jim was amazing got me in and out and was never rude like all the customer service representative I talk to all the phone that hung up on and was absolutely no help. I got to this location expecting the same thing and I definitely was amazed. Jim was so sweet and nice and compassionate about how customer service treats and customers
Jenny R.It was a pretty good experience. Hard to figure how it could be better
SEAN B.Nothing. Things went great!
steven N.Nothing
Ray P.Dropping off the truck and tow dolly was a completely different and great experience compared to the facility we picked up from in Michigan. As soon as we pulled into the lot the gentleman came outside to greet us and inspect everything. Very very pleasant experience!
mary H.This place and these guys are great!
richard U.Truck was returned after closing.
Dennis S.you ch
woodrow B.fill holes in parking lot.
James Y.There needs to be some one to check equipment in .
Doug P.Post Hurricane IAN, the team at this U-Haul location in Punta Gorda Florida, Punta Gorda Rentals service and customer service was outstanding!
FREDERICK B.Dirty truck. Front brakes didn't work. Back brakes locked up. No air conditioning. Catalytic converter issues. Truck ran horrible. Wouldn't go over fifty five. Should not be on the road.
Holly D.I never interacted with anyone at the return site. Hurricane Ian had occurred a few days prior to the drop-off.
DAVID V.Oil was at zero, gas was at 3/4
Brandon C.The person working there was not in the least bit friendly, in a hurry to take care of customers, or helpful. I can only hope he was having a personal problem that day and that's why he acted the way he did!
Rhonda W.Ask if it is customers first time picking up during non-operational hours. If yes, then highly recommend they review/ familiarize themselves with ALL pickup procedures prior to arrival.
Christy S.Great experience at both ends and during the move!
Brian W.Everything was great, this was my first time renting a Uhual so I was expecting a long drug out process but no I was in and out in 5 minutes and returned the next day and that was it.......Def would recommend THANK YOU SO MUCH
JAMIE P.