El cliente no dejó un comentario.
Daryl M.
Customer Reviews for PS Food Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Include details of where to find the dropbox for the keys and if the rental contract needs to be dropped in the dropbox as well. We were a bit confused.
JASMINE G.Then I got charge for an extra day the pickup location gave me an discount for me to drop off at this place that was not on there plus she was very rude I swear I wouldn't recommend a dog to that location at all
Lakysha J.Our uhaul would not start at first when we picked it up. This problem continued until we dropped it off. Cost us day of a rental we didn't need and we still had to pay for it.
Tyranieshalateri M.The truck that I ordered online was not available when I got to the location someone should have informed me before getting there. So communication is the key. I declined insurance and was still charged for it and I was charged 7.89 for gas when I filled the gas up before returning the truck
Tremaine M.Contract was all wrong. Asked for one way. Charged 190.00 for wrong dropoff. Also input my driver's license information in and said my ex wife Andrea Freeman was the authorized driver! Also charged 80.00 for 2 extra days when the contract clearly states 3 days! Feeling really taken advantage of by U-Haul and the lady at the location that I got the truck from clearly didn't pay attention to me when I went in to get the truck or to the information she input! This makes us never want to use U-Haul again and never recommend to anyone. Very very poor customer service! Taking money from a disabled woman who is on a fixed income. And charging her for things that were not supposed to be charged.
Andrea F.They overcharged me and told me to contact uhaul
Leslie R.The trunk/storage space floor was dirty filled with debris and needed to be cleaned out. The cabin was pretty clean. I was also charged a $14 safe move fee, when I selected the free no coverage. I emailed uhaul to please remove the charge but have not heard back yet. I also did not like seeing a hidden environmental fee of $1 and rental tax fee of $3. Would rather know all fees involved up front.
Michael G.Equipment was filthy and smelled like urine. Had an old fingernail in the cup holder and smelled HORRID!
Kyonz D.My issue is with the website. My confirmation email had a different location listed as compared to when I logged into the sight. Not sure why this was, I even had my wife double check the email to make sure I was looking at it correctly. That was a bit confusing.
Gregory M.The truck broke down still keep charged late fees cuz they say they thought we still had the truck and it was sitting in there lot
Jennifer J.The location required additional personal information (family member and phone number) without a valid reason. I would not recommend this location unless they bring assistance in lifting a 6 x 12 foot trailer and connecting it to a trailer hitch. My goal was to rent from PS Food Exxon 600 Powder Springs St Marietta, GA and deliver to Uhaul in Garner NC. Prior to the close of business I called Uhaul and attempted to change the drop off location to the same pick up location : PS Food Exxon 600 Powder Springs St Marietta, GA 30064 and be charged for a local vs an out of state rental. This was denied by Uhaul.
Isaac F.This was a very easy an quick process. Professional and caring.
denise W.Easy to find. Open for rental on Sunday. Helpful staff.
Vincent W.600 powder springs st was the Worse an unprofessional place i have rented from the woman was rude. The truck had a lot of Scratches I'm dents and the was was dirty
JOHN A.Every time we get a uhaul it is a huge problem and mess. Either the vehicle isn't available on time or at all, and customer service takes forever to get connected to. Will be using Penske going forward. Not worth the stress and time suck anymore.
Sara K.The back of the truck was filthy, dozens of cigarette butts and crushed Fritos were in the back. (I have plenty of pictures). Location did not feel safe at all. It appeared as though there has been a homeless person sleeping in the back of the truck. Didn't come with the dolly, guy that checked me out was argumentative about it, insisting that he took it off the bill. My cell service was slow and the receipt wouldn't load in store. He would not give me a printed receipt. After I left, it finally loaded and he did NOT take the dolly off the bill and charged me for it. I ordered the truck and moving supplies online, it was supposed to be at the S Cobb street location, my truck pick up was transferred to another location but my moving supplies were not, so I still had to go the the second location. Thankfully the S Cobb St location was able to give the dolly that I had already been charged for.
stefany S.Alright location, average. Staff is friendly, convenient it's an Exxon to fill up at drop off. Needs to be cleaned up outside, but store is orderly inside.
Teresa T.Trailer had a terrible vibration at speed over 40. Reported it when I dropped off
Mark R.Great experience. I rented the largest 26 footer. I was worried about driving it, but once I had it on the interstate and got comfortable with it, I had a blast driving it fully loaded. And yes, I drove from Georgia to Kentucky, over the mountains. It handled just like a small passenger vehicle, and thats no joke! My only negative comment is that it was a very expensive rental, but cheaper doing it myself than paying a company to do it. Overall, it was a pleasure doing business with Uhaul. I will definitely use them in the future. And if you are already a good driver, and you know how to use your mirrors and watch your turning, the largest 26 footer is very easy to drive. I worried myself to death over it, but I shouldn't have because they really are nothing to drive(and no, I am not paid by Uhaul to say this, lol). If you are still worried about it, but need a driver, look me up and give me a holler......lol. Be sure to rent your vehicle ahead of time, just to make sure you will have the size vehicle you need.
James W.Most frontline support was provided by the South Cobb Pkwy location, which deserves a lot of credit! Very helpful for me, as an amateur.
Karl K.You should not contract with the exxon station on powder springs CT in Marietta, GA. My whole experience was completely terrible, and now I do not ever plan to use UHaul again. Completely disgusting experience. I would never ever recommend this to anyone.
Anthony P.Next time the store could actually be open so I can get my reservation! I arrived at the location only to find out they were closed for the day! I've yet to hear anything from anyone even after calling customer care on 8/15/2022! The whole situation was a major inconvenience and I'll never use this location again!
Jami M.I was over charged for 2hrs of service was 80$
maria W.Very rude lady. The gas station is disgusting. Didn't have the furniture pads we had reserved and I declined the hand truck I reserved. I told her to take them off the bill, she didn't and now it's a nightmare trying to get charges removed!
Nancy B.I don't know if it was Uhaul or the location but my reservation was all screwed up. The hours that uhaul have for the location is not accurate. I had to find a SAFE place to park and wait for an hour which put my day behind for using the truck. When I complained, they said my reservation time had been moved. BY WHOM, NOT ME and I received zero notification. I wouldn't send a review if this wasn't a consistent problem. DO BETTER!
sharon A.Due to a Great customer services received.
Rufus O.The truck I had has inconsistent AC conditions. 15 minutes in the drive, it quit. That should be fixed and I believe I should reimbursed for part of the payment I made towards the rental.
Amadeu Luiz G.Great service.
demarcos H.Survey asked about the location that I rented from. 600 powder springs was awesome. I stay 5 minutes away from where I stay. I would have been extremely happy with the service and would have given 5 stars had I not had to go to two other locations before hand. Then only to be sent 5 minutes from my house . My reservation was for 1230. After having to travel to 3 different locations by the time I was given a truck it was 145. So no I was not happy with the service
Wykenia C.Hire additional people to work the register. Took over an hour to return my vehicle
Kaden H.Be more helpful when returning the trailer
Luckingson P.Was really tight to get my truck and trailer in there.
Trevor O.Great customer service, easy process and will look to use again.
Sean D.This place added an extra day They waited for the 24 hr period and then checked the truck in. They charged for a dolly which was not in the truck. If you need to rent from U-Haul I would suggest you don't rent from this place.
aaron S.I ended up hooking up the auto transport trailer myself, which was fine since I have rented these many times before. Just different than the regular U-Haul locations.
Joseph C.Better equipment. It was shaking a lot and didn't feel secure compared to previous rentals. Also the Uhaul itself wasn't previously cleaned before us.
Precious L.Customer service rep was super
Osemwegie O.The issue I had was with the App not working correctly. It uploaded some pics but others it wouldn't load which stopped me cold in the process. This happened both at the beginning and again when I was trying to return the truck. Luckily the location was staffed and they were able to manually complete the rental process. NO CLUE WHAT I WOULD HAVE DONE IF IT WAS AN UNSTAFFED LOCATION......
Russell B.Velma has great customer service , my wife and I really liked her and because of the first impression she gave us, everything went on smoothly. We were even very happy with the movers you connected us with , very professional and efficient team- Luke and Ibe are great.
Timothy M.This location was good and the person at counter was polite and helpful. However it wasn't the original location I had reserved with. That location wouldn't answer their phone and was locked up when I went to get dolly.
Zachary B.The staff member was very polite and nice however the truck breaks were poor and the transmission sounded as if it was going to fall out.
Elaine K.At this location nothing needs improvement. I was suppose to drop off at the Dallas location who can't even answer the phone.
Ricardo L.The employees need to attach and detach the trailer. I had to do it myself and ask for help from a guy in a truck beside me.
REBECCA L.The truck was very dirty. There was an old coffee cup left inside, I also reserved a furniture dolly and utility dolly and did not receive either
TRAVIS W.I am still working on this but my credit card was charged twice for the same rental. I am hoping one will show up as credited shortly. If not, my experience will be based solely on how quickly the credit can be achieved.
PETER K.Horrible service i arrived at my location to pick up truck and equipment . I sat at the location for 3.5 hours to receive incorrect information and no key to my truck i went through horrible things and little to no communication ! It was cold rainy and dark at the uhaul place ! The picture of the location online is incorrect it doesn't exist . I'll never book there again !
Jordan D.Employees were helpful. Everyone is not computer savvy. They had to help us with the check in. UHaul should keep that in mind as Covid exists.
ANDREA S.I will never rent from this location again. The attendant closed my contract late, charging me an extra day and the. Customer service agent I spoke to (after waiting 30 minutes to talk to) had an attitude because I wanted a refund for 100% of the extra day I was charged. If I can avoid it, I won't be using uhaul ever again.
DONALD A.Great service. Clean truck. Servicio al cliente de excelencia.
David R.The comments I have are on the truck. This location was fine. The truck would downshift (dynamic braking?) fairly dramatically when applying the brakes. It did this once on the interstate and the tach. went up to about 4500RPM. Needs to be checked. It also appears that the hauling compartment leaks. It rained for most of the trip and I never saw a leak from above, but the floor was wet when we were unloading. One edge of a mattress was soaked. The leak must be from the road...
DAVIDKEITH B.The person in charge was not prepared to assist on the rental. The person I talked to on the phone at UHAUL, gave a rate of 89$ and when I arrived at the locates above mentioned, I was charged total different amount. I understand taxes, I was never given an option on insurance on the car Dolly.
IGNACIO C.The Lady who helped me was very professional and she made this the easiest u-haul experience for me! She deserves a raise!
DANIELLE C.At the time of pick-up I told the representative that I needed rental for 24 hrs because we pickup Food for distribution from the food bank and it varies what time we get truck unloaded. She told me I was fine, she didn't have to change it, just bring the truck back within 24 hrs and I wouldn't be charged. I later found out she never made the change, only had the truck for 5 hours and I had to rush to get it back because someone was waiting. Proper training for employees because I was inconvenienced greatly without getting my pickup completed.
Margaret P.Fix your vehicles. Extreme and unbearable heat on gas pedal for some reason. CEL on, battery light on, oil change overdue.
Resmael A.Its good service and its very clean so i reccomend to keep it that way
BEATRIZ G.Air conditioning didn't work in truck that was reserved for us. They did have another truck which had air conditioning & the gentleman offered to let us switch to that truck. Unfortunately, something didn't work with the transfer because when we tried to return the truck as planned to Clean Air Truck rental we had problems with return.
Stephen N.The person working the station counter barely spoke English. My reservation was moved. I was asked to pick up a trailer, and after stopping my moving to day to ge tit to transport it with me, the trailer was nowhere to be found and the staff had no clue what I was talking about.
Joshua I.Truck had check your engine light on very dusty. Also note overcharged.
KIM S.The truck leaked water into the truck and damaged our furniture. Obviously, the equipment is not being maintained properly.
JACK S.I reserved an appliance dolly, but when I got there the man said he did not have one, but I could stop at other uhaul locations to see if they had one. I didn't have time to stop until I found one. Needless to say, that made it difficult to move a washer and dryer.
Nancy K.I. When pay some even never tell about moving safe I ever ask him do that and charge extra fir rent
HASSANE L.I arrived 3 days before the rental agreement said I had to return. I do not recall entering a return date, but because I was three days early, the drop off location was not expecting me. Again, the self return via website did not work at all for me, but the staff was able to assist. Took longer than it should, but the staff were very helpful.
Louis L.Unorganized location. Did not have the dolly as requested. Should really stop using gas stations and smaller stores as pick up locations. The key drop box was broken, the store owner couldn't locate keys and items. Will not rent from uhaul again after 2 bad experiences within the weekend
Jeffery J.My invoice is $12.00 less than the charge to my credit card. It tolk.too long to check me out upon return. I did all the work, taking picture of the gas and odometer reading and still charged $12.00 more than my invoice amount. My gas was more upon return than when I left. Why take $12.00 more.from.my account above.invoice.
NDUKA A.I was forced to go to three different locations fir a truck. I hired workers with a deposit that was forfeited due to lateness. Paid over $100.00 in gas to be charged $27.00 and I put more in than I originally received. Very upset with the service along with having to complete the job with my children and I didn't finish until 1:30 am because the storage had to emptied and clean by Monday which was the following day. Really upset and disappointed with the service.
CHIQUITA G.The location is a gas station and that is their main focus. When I went to pick up the equipment I was not given the attention that a $500 transaction merits. The first vehicle was offered had issues with the transaction. Was given another and had less then half a tank. Attendant was rude and called me a motherfucker to another customer when he thought I was not around . He had me complete the reservation and summit my credit info and license through his personal phone!!! Had no choice since my original pickup location was changed. The truck was not clean had soda spilled in the cup holders, the right front wiper blade almost flew off when used halfway through the trip. As a company uhaul is decent, but when you sublet or subcontract it sucks . Plus given the current gas fiasco could not take a risk on running low so had to put way more gas before returning the vehicle just to not be stuck without finding a place to fill to the level I was given.
JOSE M.Pickup took about 35 minutes. It's a gas station. The trailer hadn't been swept out. They didn't have the mattress bag that I ordered, so I had to go to a second location.
Timothy N.The truck had some trash in the cab and the rear. It wasn't much, but it was obviously never checked. I told the attendant and they came out to clear it out.
John C.I was overcharged for an extra day when I should have been charged for one day rather than two
Jasmine A.Nothing at all every one has good coustmer service
RONNIE M.