Customer Reviews for Prospector Smoke & Vape
(U-Haul Neighborhood Dealer)

82 reviews

621 Auburn Folsom Rd   Auburn, CA 95603

(530) 887-9821

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 10 am–6 pm

Services at this Location:

Contact Us

(530) 887-9821

621 Auburn Folsom Rd
Auburn, CA 95603

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 10 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The guy that rented me the vehicle was difficult and rude. He was not an employee of the establishment but a Uhaul employee.

Margaret Durkin 
Rating:
1.0

I made the mistake of not taking note of original miles on the truck. We traveled LESS than the allocated miles -- and your company charged us for 25 EXTRA miles -- a charge of $25. I will NEVER use UHAUL again and I will share this negative (but learning!) experience with everyone I can.

Karen Moore 
Rating:
1.0

This location needs to follow the instructions in the videos. And there can’t be just one person who knows all. I did everything with my phone, but afterward, it took over an hour to get the keys to the truck. Terrible experience.

Jason Enamait 
Rating:
2.0

The people at this location doesn’t speak English well & took a long time. The 20’ truck had very poor breaks, meet to be checked! Was supposed to get an appliance Dolly in the 15’ truck, didn’t get one.

Katie Harrison 
Rating:
3.0

I was charged for an upgrade I did not ask for. When I called ,"Terry" told me she could not call her manager to report the issue because it was "close to 5pm." After the weekend I reached back out to Terry, left a message to see if there is an update and have not heard a response. Uhaul has confirmed my repayment request was approved but I am still waiting for the refund and its been over a week and a half that I was charged the wrong amount.

Dominic Supple 
Rating:
4.0

Customer did not leave a comment.

Laura Snow 
Rating:
2.0

I originally handed over my key and paperwork to a cashier in a minimart who simply took them and went on to help the next customer with their Lotto purchase. The vape store location was closed with a sign in the window. No receipt, no check out, no help. Fortunately I remembered the app and was able to “return” the truck on my own after a lengthy process of of taking pictures of everything. Good luck if you don’t have a smart phone and the app.

Stephen Balliet 
Rating:
1.0

Clerk was rude and unhelpful. Would push me aside to help other customers in line before me. I had completed online check in and he still had me talk to someone on the phone to do my confirmation. He then proceeded to walk away from the register for 5min while I waited for him to come back. Unprofessional and poor experience overall.

Arik Spring 
Rating:
1.0

Well first of all I asked to pickup in grass valley and for some reason was sent to auburn. Which took 22 miles towards my granted miles. It took too much time. The location didn’t even have a real location it was at a convenient store that made me talk to someone on the phone. The U-Haul had no gas in it which was extremely annoying seeing as how the truck is so large it’s already hard to drive the thing. Honestly the whole experience made me not want to even use U-Haul anymore. Which sucks for u guys because I spend a lot of money on these trucks and often

Summer Hargrove 
Rating:
2.0

over charged for gas total miles was 23 and fuel chatrge was for 4 gal!!

joseph caldwell 
Rating:
1.0

This is a location where there is a market. One person running the store . Had to wait to be helped until all store customers were helped. Then had to go through a whole sequence of talking on his phone to get checked out. Had to wait to get the rented pads. The truck was reasonably clean on the inside, but filthy on the out side. This whole process at this place was a pain. I will never pick up a uhaul vehicle there again. This place should not be a uhaul pickup location, since they are unable to accommodate uhaul customers.

ROBERT MARTINO 
Rating:
1.0

They made me step out of their liquor selling line after I had been waiting. Using a wave of the had and the word wait. Kept helping their liquor buying customers and the two men at the counter would not help us. The other customers in line commented on their rudeness. We finally left them the keys and paperwork and said there’s your truck.

Jeff Rapetti 
Rating:
3.0

The individual renting the equipment was not English speaking and made it very difficult. However, Terry, the individual on the phone was great.

Anne Watson 
Rating:
5.0

Nothing, it was great.

James Giddings 
Rating:
3.0

Customer did not leave a comment.

Chris Pezzola 
Rating:
3.0

Too dang expensive...100 dollars just for one trip. If it was 50 I would've been just fine with it all.

Chase Hart 
Rating:
2.0

Customer did not leave a comment.

Doug Barba 
Rating:
5.0

Customer did not leave a comment.

Aaron Thornburg 
Rating:
2.0

The check in was stressful. Didn't seem like people were organized. Yes it all worked out but it was tense.

Diane Carroll 
Rating:
1.0

The check in and check out process was not working with the app and the staff at the location had to call someone remotely to activate my contract and rental. This took another 10 minutes out of my hectic day and found it terribly inconvenient. You are either a dealer or not and as I found it when I returned the truck, the app was still not working. The attendant at the liquor store said I had to try the app later and when I tried to give him the mileage he told me they didn't want it. I was unable to check out and now I have to check my bank records to make sure I was charged properly and I find that unprofessional, frustrating, and more waste of my time. Back to Penske I go.

Michael Cohen 
Rating:
2.0

Did not have a furniture dolly. Could not process my request, had to call the other store to run my information. During that phone call, she charged me for service (the $30 insurance ) I specially declined. Abysmal level of professionalism.

ROBERT FLEMING 
Rating:
2.0

I was charged for an insurance service I did not order. The truck checkin took almost 48 hrs so I had a default charge pending on my card during that time.

Donald LaBarbera 
Rating:
4.0

I requested and was charged for a furniture dolly but it was not in the truck. I’d like a refund.

Mark Ishikawa 
Rating:
2.0

Computer system was down where to wait quite a bit for the track. It wasn’t the employees fault

Rusty Cottrell 
Rating:
5.0

Great company Do you have monthly rentals?

Donald Denne 
Rating:
3.0

Customer did not leave a comment.

Austin Luse 
Rating:
3.0

Customer did not leave a comment.

Kevin Tiernan 
Rating:
5.0

The original pick up location did not have the truck and told me my reservation was at another location. The second location is the one I am rating. The experience (which was likely U-Haul caproate) of having the pick up locations change messed with my schedule a little bit, which is hard on a move day.

James Summers 
Rating:
2.0

Waited an hour to process the rental, I reserved blankets and they had none.

David Bedford 
Rating:
5.0

Great drop-off location. Gas Station right there, easy to find and no-hassle drop off.

Terence Boynton 
Rating:
1.0

Customer did not leave a comment.

Justin Lynch 
Rating:
2.0

I dont know if this is a location problem or Uhaul, but I paid for 2 dozen blankets, and got zero. I also ordered a dolly, and got an appliance dolly, which is not the same thing. The staff at the location had never rented out a uhaul before. The "boss", ended up making a special trip to another uhaul store to to get me some blankets so I wasnt totally screwed, which was really nice, although it cause us a delay in packing.

Jacob Halsey 
Rating:
3.0

Gas level not up to 1/4 tank. Gas cap faulty.

Barbara Daniels 
Rating:
2.0

Run through a mini-mart/liquor store! Had to wait between people buying 12 packs! Charged for 12 pack of blankets they did not have!!

William Harris 
Rating:
5.0

Everyone was polite, knowledgeable, and informed to meet all of my needs.

June Beatty 
Rating:
4.0

The girl at the counter had no idea how to take in a truck. A couple that happened to drop theirs off right before me were helpful, but my phone couldn’t log in. So the girl had to call her boss, and I texted her personal phone with pics to send her boss for my fuel mileage. I was to get an $85.00 refund for returning 1/4 or higher, which I did. I do not know if I received that credit.

Christine Williams 
Rating:
5.0

Customer did not leave a comment.

Matthew Hungate 
Rating:
3.0

The cab of the truck reeked of urine. Really disgusting!

Rosie Gore 
Rating:
1.0

I have been double charged and no one will help me get this fixed!

Lance Gresko 
Rating:
5.0

Customer did not leave a comment.

Keri Lozier 
Rating:
5.0

Customer did not leave a comment.

Karen Honniball 
Rating:
4.0

It seems like I got double charged and something’s gotta be wrong with the odometer because I didn’t travel no 103 miles

Jerad Butticci 
Rating:
3.0

Customer did not leave a comment.

JOANNE EVANS 
Rating:
5.0

Easy to communicate direct with agent for questions.

Christina Bishop 
Rating:
5.0

When someone like me for instance is having a lot of trouble returning the uhaul on time and days keep going by. Instead of putting them in the red. Simply tell them that you will gift them one free day if they hurry up and return it. Then if they don't and the card is declined then tell that person that the pokey is after them for grand theft auto.

Susie Miller 
Rating:
4.0

I returned the vehicle less than ten minutes over 24 hours (1:05-1:12) and was still charged for an additional 24hous of rental. This seems pretty petty .

Christina Bishop 
Rating:
1.0

Only person there is a convenience store clerk with no knowledge. The truck did not contain requested supplies. Pick up location was changed two times. Cost of truck rental was changed and needs to be corrected. Much higher than posted web site.

Suzan Knisley 
Rating:
3.0

for some reason I was charged for 2 days rental when I only had for 1 day. Plenty of reviews warned me of extra charges from this location. Desperation was why I booked here, wouldn't do it again.

Jeremiah Anderson 
Rating:
1.0

My location was changed last minute, i was referred to district phone #, told there was one avail at thus locake, got there, it was there but got another phone number from this strangely acting store person, person on phone coyld not help said computer system down and no truck there yet it was there as i was looking at it, referred me to another person who could not hear well on.phone, lost connection, ky crrw waitung as i was delayed, then charged for truck then charged additional money upon dropping off. What a you-know-what-upped mess!!!! My time my money poorly spent!!!!

Sandra Tomlin 
Rating:
5.0

Customer did not leave a comment.

ISAAC REED 
Rating:
1.0

Customer did not leave a comment.

CHARLES WACHOB 
Rating:
3.0

Customer did not leave a comment.

Dale Bellissimo 
Rating:
3.0

Clearer online pickup directions/steps.

REBECCA CORREA 
Rating:
1.0

N/A

Mina Imen 
Rating:
5.0

Customer did not leave a comment.

Marlene Mccarthy 
Rating:
1.0

Terrible representation. Lied to, price changed. Never again

Dan Marino 
Rating:
2.0

The people didn’t know what they were doing and it caused me to get a phone call saying I had not delivered the truck on time when I had actually delivered it two days early

Leonardo Rojas 
Rating:
3.0

Customer did not leave a comment.

Kyle Jacobs 
Rating:
1.0

totally unfriendly when I dropped it off. No paper work to sign that I had returned the truck they told me that it would be checked in by the manager when he came back from lunch. They checked it in a week later and illegally billed my credit card 414$ When I called to ask what the bill was he told me to "Fuck off you stupid dumb bitch, I have your credit card information." He threatened me and I am considering legal action. Discriminatory against women. I had to cancel my credit card but I am still in fear that he has my home information and I am living in fear.

THERESA DOLLARD 
Rating:
3.0

Customer did not leave a comment.

Richard Shrader 
Rating:
5.0

Customer did not leave a comment.

Janice Kehoe 
Rating:
1.0

I filled the fuel tank past the level required and was still charged for fuel. The service at the pick up and drop off location was poor. I will use another rental company next time.

Frank Stephen 
Rating:
3.0

The charges were twice as much as expected. Waiting for an adjustment

Brandi Genovia 
Rating:
2.0

Customer did not leave a comment.

Andrew Day 
Rating:
5.0

Customer did not leave a comment.

joana perkins 
Rating:
2.0

Customer did not leave a comment.

Kristofer Garcia 
Rating:
5.0

Customer did not leave a comment.

Douglas Davis 
Rating:
4.0

There was delay in finding the right person to process my reservation only to find The phone person had cancelled the van instead of the dolly (not the locations fault). Otherwise all good.

Benjamin Moore 
Rating:
5.0

i also need to add a comment, i reserved a truck @ DLD today in New Castle. Drove over 100 miles away to know this locarion closed, but it allowed me to make reservation online. Luckily, the location in Auburn opens so i was able to book one this morning. Very bad experience with online booking.

pha sophorn-martinez 
Rating:
4.0

Customer did not leave a comment.

Steven Evans 
Rating:
4.0

I was happy with the equipment and the pick up, but not the drop off. I had a lady call me and ask if I could drop the truck off at a different location cause they needed it for another person on Sunday. So I dropped it off 100 miles further than I was originally told. I was charged for 50 extra miles even though I was doing Uhaul a favor. I asked if the extra miles could be deducted because I was doing them a favor, but they continued to say I needed to pay the additional charges. I will never do Uhaul a favor again and will not recommend Uhaul to my friends. I am very disappointed in the transaction.

MARCIE WOODRUFF 
Rating:
3.0

Customer did not leave a comment.

Dan Howells-Schafroth 
Rating:
1.0

Cashier could not speak English very well and could not understand him. My original reservation for pick up was in Weimar Ca. But when I got there, they had no trucks!! Had to drive more miles then expected which cost more money. Very dissatisfied.

kathleen Martinez 
Rating:
3.0

When we arrived the signage was not clear. Someone walking by had to tell us where to go. Once onside the employee had no idea what we were talking about and had to call his boss.

Todd Galli 
Rating:
4.0

Customer did not leave a comment.

Jesse Kauppinen 
Rating:
2.0

Just keep doing what you're doing.great service.

john beck 
Rating:
1.0

sales staff was poorly trained. Did not know how to use check-out software. Had to do the whole transaction over phone with station site owner.

Rodney Naess 
Rating:
5.0

Customer did not leave a comment.

Thomas Laughter 
Rating:
4.0

i guess uhaul recently patched the roof of truck.i loaded truck the day of pickup.that night a rainstorm passed over truck.when we unloaded the next day in salt lake city several boxes and other items were very wet. uhaul should check for leaks after they try patching the roof

james leahy 
Rating:
5.0

Customer did not leave a comment.

Oren Hertzog-Holloway 
Rating:
3.0

Customer did not leave a comment.

Shawn potter 
Rating:
1.0

Truck rented not there had to go to second location and they were closed ... for two hrs. Got truck one way and went to drop it was closed they said to drop new day still closed. NEED $50 guarantee refund. Horrible experience.

andrea roberts 
No reviews have been submitted for this location.

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