El cliente no dejó un comentario.Kevin T.
Customer Reviews for Prospector Smoke & Vape
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The original pick up location did not have the truck and told me my reservation was at another location. The second location is the one I am rating. The experience (which was likely U-Haul caproate) of having the pick up locations change messed with my schedule a little bit, which is hard on a move day.James S.
Waited an hour to process the rental, I reserved blankets and they had none.David B.
Great drop-off location. Gas Station right there, easy to find and no-hassle drop off.Terence B.
El cliente no dejó un comentario.Justin L.
I dont know if this is a location problem or Uhaul, but I paid for 2 dozen blankets, and got zero. I also ordered a dolly, and got an appliance dolly, which is not the same thing. The staff at the location had never rented out a uhaul before. The "boss", ended up making a special trip to another uhaul store to to get me some blankets so I wasnt totally screwed, which was really nice, although it cause us a delay in packing.Jacob H.
Gas level not up to 1/4 tank. Gas cap faulty.Barbara D.
Run through a mini-mart/liquor store! Had to wait between people buying 12 packs! Charged for 12 pack of blankets they did not have!!William H.
Everyone was polite, knowledgeable, and informed to meet all of my needs.June B.
The girl at the counter had no idea how to take in a truck. A couple that happened to drop theirs off right before me were helpful, but my phone couldn't log in. So the girl had to call her boss, and I texted her personal phone with pics to send her boss for my fuel mileage. I was to get an $85.00 refund for returning 1/4 or higher, which I did. I do not know if I received that credit.Christine W.
El cliente no dejó un comentario.Matthew H.
The cab of the truck reeked of urine. Really disgusting!Rosie G.
I have been double charged and no one will help me get this fixed!Lance G.
El cliente no dejó un comentario.Keri L.
El cliente no dejó un comentario.Karen H.
It seems like I got double charged and something's gotta be wrong with the odometer because I didn't travel no 103 milesJerad B.
El cliente no dejó un comentario.JOANNE E.
Easy to communicate direct with agent for questions.Christina B.
When someone like me for instance is having a lot of trouble returning the uhaul on time and days keep going by. Instead of putting them in the red. Simply tell them that you will gift them one free day if they hurry up and return it. Then if they don't and the card is declined then tell that person that the pokey is after them for grand theft auto.Susie M.
I returned the vehicle less than ten minutes over 24 hours (1:05-1:12) and was still charged for an additional 24hous of rental. This seems pretty petty .Christina B.
Only person there is a convenience store clerk with no knowledge. The truck did not contain requested supplies. Pick up location was changed two times. Cost of truck rental was changed and needs to be corrected. Much higher than posted web site.Suzan K.
for some reason I was charged for 2 days rental when I only had for 1 day. Plenty of reviews warned me of extra charges from this location. Desperation was why I booked here, wouldn't do it again.Jeremiah A.
My location was changed last minute, i was referred to district phone #, told there was one avail at thus locake, got there, it was there but got another phone number from this strangely acting store person, person on phone coyld not help said computer system down and no truck there yet it was there as i was looking at it, referred me to another person who could not hear well on.phone, lost connection, ky crrw waitung as i was delayed, then charged for truck then charged additional money upon dropping off. What a you-know-what-upped mess!!!! My time my money poorly spent!!!!Sandra T.
El cliente no dejó un comentario.ISAAC R.
El cliente no dejó un comentario.CHARLES W.
El cliente no dejó un comentario.Dale B.
Clearer online pickup directions/steps.REBECCA C.
El cliente no dejó un comentario.Marlene M.
Terrible representation. Lied to, price changed. Never againDan M.
The people didn't know what they were doing and it caused me to get a phone call saying I had not delivered the truck on time when I had actually delivered it two days earlyLeonardo R.
El cliente no dejó un comentario.Kyle J.
totally unfriendly when I dropped it off. No paper work to sign that I had returned the truck they told me that it would be checked in by the manager when he came back from lunch. They checked it in a week later and illegally billed my credit card 414$ When I called to ask what the bill was he told me to "Fuck off you stupid dumb bitch, I have your credit card information." He threatened me and I am considering legal action. Discriminatory against women. I had to cancel my credit card but I am still in fear that he has my home information and I am living in fear.THERESA D.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Janice K.
I filled the fuel tank past the level required and was still charged for fuel. The service at the pick up and drop off location was poor. I will use another rental company next time.Frank S.
The charges were twice as much as expected. Waiting for an adjustmentBrandi G.
El cliente no dejó un comentario.Andrew D.
El cliente no dejó un comentario.joana P.
El cliente no dejó un comentario.Kristofer G.
El cliente no dejó un comentario.Douglas D.
There was delay in finding the right person to process my reservation only to find The phone person had cancelled the van instead of the dolly (not the locations fault). Otherwise all good.Benjamin M.
i also need to add a comment, i reserved a truck @ DLD today in New Castle. Drove over 100 miles away to know this locarion closed, but it allowed me to make reservation online. Luckily, the location in Auburn opens so i was able to book one this morning. Very bad experience with online booking.pha S.
El cliente no dejó un comentario.Steven E.
I was happy with the equipment and the pick up, but not the drop off. I had a lady call me and ask if I could drop the truck off at a different location cause they needed it for another person on Sunday. So I dropped it off 100 miles further than I was originally told. I was charged for 50 extra miles even though I was doing Uhaul a favor. I asked if the extra miles could be deducted because I was doing them a favor, but they continued to say I needed to pay the additional charges. I will never do Uhaul a favor again and will not recommend Uhaul to my friends. I am very disappointed in the transaction.MARCIE W.
El cliente no dejó un comentario.Dan H.
Cashier could not speak English very well and could not understand him. My original reservation for pick up was in Weimar Ca. But when I got there, they had no trucks!! Had to drive more miles then expected which cost more money. Very dissatisfied.kathleen M.
When we arrived the signage was not clear. Someone walking by had to tell us where to go. Once onside the employee had no idea what we were talking about and had to call his boss.Todd G.
El cliente no dejó un comentario.Jesse K.
Just keep doing what you're doing.great service.john B.
sales staff was poorly trained. Did not know how to use check-out software. Had to do the whole transaction over phone with station site owner.Rodney N.
El cliente no dejó un comentario.Thomas L.
i guess uhaul recently patched the roof of truck.i loaded truck the day of pickup.that night a rainstorm passed over truck.when we unloaded the next day in salt lake city several boxes and other items were very wet. uhaul should check for leaks after they try patching the roofjames L.
El cliente no dejó un comentario.Oren H.
El cliente no dejó un comentario.Shawn P.
Truck rented not there had to go to second location and they were closed ... for two hrs. Got truck one way and went to drop it was closed they said to drop new day still closed. NEED $50 guarantee refund. Horrible experience.andrea R.