Customer Reviews for Professional Ground Covers Inc
(U-Haul Neighborhood Dealer)

304 reviews

2665 Sugarloaf Pkwy SW   Lawrenceville, GA 30045

(770) 962-8232

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 962-8232

2665 Sugarloaf Pkwy SW
Lawrenceville, GA 30045

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The staff at this location was fine, but the 2 major problems I had, had to do with the actual truck I was assigned and the uhaul app never recognizing my reservation#.

Alford C McKenzie II 
Rating:
5.0

Very friendly experience

HERMAN FINN 
Rating:
5.0

Customer did not leave a comment.

Agustin Reyes 
Rating:
5.0

Friendly and prompt service!!

Susan Price 
Rating:
5.0

People in this location is so nice and friendly.

Henry Fallas 
Rating:
5.0

The woman who helped me was wonderful! She called me to clarify my order, then answered my questions. So glad I chose this location, and I'll use them the next time I need a truck. Thanks!

Christine Garity 
Rating:
3.0

Customer did not leave a comment.

MARK TINDI 
Rating:
5.0

Very happy with this location.

victor owens 
Rating:
5.0

Customer did not leave a comment.

Hector Diaz 
Rating:
3.0

I did not like the fact that my reservation was changed to a location further from where I needed to go, which made me incur more mileage and was an inconvenience.

Donica Troxler 
Rating:
5.0

Customer did not leave a comment.

Elvis Torres 
Rating:
5.0

Customer did not leave a comment.

Heather Hamrick 
Rating:
5.0

There was a mess with my reservations, but Virginia took care of it and made my experience worthwhile. She really understands what it means to satisfy the customer. I will continue to use U-haul because of Virginia. God bless you

edmund akweh 
Rating:
5.0

Great customers services friendly people amazing Service.⭐️ 20 starts Tremendo Servicio al cliente bilingüe y muy profesional.20 estrellas 🌟

Jaime Cruz- Perez 
Rating:
5.0

Customer did not leave a comment.

Tricia Jordan 
Rating:
5.0

Customer did not leave a comment.

Tania Grove 
Rating:
2.0

I never could get through with a live person. I had spoken to someone who left me on hold for over 40 minutes and than i still could not get thru properly. Than I got the run around two times. Finally my third time and over one hour wait time I got a decent person to speak to. When I dropped off the truck no one was available and there wasnt a proper drop box. I also did not get a receipt until over day later.

Robert Calvert 
Rating:
4.0

Open earlier

jeff brown 
Rating:
5.0

Customer did not leave a comment.

CRISPIN VELAZQUEZ SOTO 
Rating:
5.0

Customer did not leave a comment.

victor akpomudje 
Rating:
1.0

They cheat on the gas

JOSEPH OWUSU 
Rating:
3.0

The Mobil after hours check in process takes entirely too long. There should be a way to provide the required information up front in the app.

Togunde Adesegun 
Rating:
5.0

Customer did not leave a comment.

JEFF BRADLEY 
Rating:
5.0

Awesome customer service

Jesse James 
Rating:
4.0

The truck was returned early, we had added more gas, no one was there so we dropped the truck and put the keys in the drop box. I was charged an extra 58.00, not the 20.00 that was listed in the documentation. All in all the trip was ok, the people that loaded and unloaded the truck were awesome, but there were glitches that need work.

Susan Boucher 
Rating:
5.0

Customer did not leave a comment.

Shantini Francis 
Rating:
5.0

Customer did not leave a comment.

Juan Osma 
Rating:
5.0

Customer did not leave a comment.

Tomas Ventura 
Rating:
1.0

Customer service could've been better. The lady seemed annoyed to answer my question about a service charge if returned after hours.

BOB Nguyen 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE FLETCHER 
Rating:
5.0

Customer did not leave a comment.

dominic campli 
Rating:
5.0

Customer did not leave a comment.

Timothy Helton 
Rating:
5.0

Amazing customer service! Very easy pick up and drop off.

Juanita Merchan 
Rating:
4.0

Customer did not leave a comment.

Irma Diaz 
Rating:
5.0

Provide detailed instructions for early pickup.

aurora workman 
Rating:
5.0

Customer did not leave a comment.

juan Osma 
Rating:
4.0

Customer did not leave a comment.

Leandro DAngelo 
Rating:
5.0

Customer did not leave a comment.

Ruben Gomez 
Rating:
5.0

Customer did not leave a comment.

Linda Erege 
Rating:
5.0

Customer did not leave a comment.

Steve sutton 
Rating:
5.0

Nothing I can think of, Ms Alexandra was great, a professional at her job she made the transaction very easy I highly recommend this location.

David Robinson 
Rating:
5.0

Customer did not leave a comment.

MONICA DESROSIERS 
Rating:
5.0

Staff was friendly and accomodating!!

Jill Lemons 
Rating:
5.0

Customer did not leave a comment.

William Grimes 
Rating:
5.0

Customer did not leave a comment.

Emmitt Rawls 
Rating:
5.0

They are very good people and they have great costumer service. I will definitely use them again.

George Harris 
Rating:
5.0

Customer did not leave a comment.

Melissa Cuadra 
Rating:
3.0

Customer did not leave a comment.

Kelly Everest 
Rating:
2.0

Customer did not leave a comment.

Bradford Holcomb 
Rating:
5.0

Customer did not leave a comment.

SIMON SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Samuel Zaidspiner 
Rating:
1.0

The lady that works the front desk is very rude. She had an attitude when I returned the vehicle for no reason but then when I addressed her on how rude she was being she walked off. She then returned and stated that she did not have an attitude but in the same sentence stated that she was acting that way because she wasnt feeling good. I stated to her that doesn’t give you a reason to be rude to your customers when they have not done anything to you to deserve it. She then charged me for insurance coverage after I specifically told her that I did not want the coverage. And instead of correcting the mistake she told me that I should have said something before I left the building. She then returned my money in cash but charged my card again after she gave me my receipt. This place is a joke. I will would never recommend this location to anyone…

DELBRIKO WILLIAMS 
Rating:
5.0

They were Exilent to work with. I will be sure to use that company for when I need a U haul . They went above and beyond for customer service.

TODD PRUITT 
Rating:
5.0

Good and courtesy excellent service.

Nooruddin Lakhani 
Rating:
5.0

Customer did not leave a comment.

JOSEPH RICH 
Rating:
5.0

Customer did not leave a comment.

PAUL BEDARD 
Rating:
3.0

Customer did not leave a comment.

Odane Sinclair 
Rating:
2.0

Customer did not leave a comment.

Ginger Pendley 
Rating:
5.0

Customer did not leave a comment.

janice johnson 
Rating:
5.0

Customer did not leave a comment.

Nadine George 
Rating:
5.0

I Would give this location 10 stars if I could. Very friendly and affordable. 👌🏾

Dwayne Washington 
Rating:
5.0

Customer did not leave a comment.

BENTLYANTHONY ST 
Rating:
5.0

Customer did not leave a comment.

Virgilio Morales 
Rating:
4.0

Customer did not leave a comment.

Ken Kellum 
Rating:
4.0

This was the third location I was sent to. I reserved a truck to be picked up in Grayson Ga on 5/7/22. I was told they rented my truck and was sent 31 minutes away from my house. When we got there in Lithonia, no one was there. We finally got to the above address to pick up a truck, almost 2 hrs later. I would not recommend U-Haul to anyone. Got to my new home, started truck in the morning only to find a check engine light on.

Raymond Nowakowski 
Rating:
5.0

Customer did not leave a comment.

Antione Harris 
Rating:
5.0

Customer did not leave a comment.

William Hornbuckle 
Rating:
1.0

Customer did not leave a comment.

Celia Lewis 
Rating:
5.0

Excellent service!

Hugo Zaldana 
Rating:
5.0

Very excellent service

Nana Aaron 
Rating:
3.0

Customer did not leave a comment.

Frank Allen 
Rating:
3.0

Pick up location changed from my original requested location. This one being 30 miles away from the location I requested pick up. I also had 3 Dollie’s and a dz blankets on my reservation. They were not in the truck when I picked it up. I called uhaul and received a call back 40 mins later. I was told I could go back in the morning to pick them up. I asked that they be added to my other order that was to be picked up in the morning 25 miles the other direction. The charges remained on this reservation. I had to call 2 times to have them removed. I was told it will take 3-5 days to see the credit.

Caitlin Munley 
Rating:
1.0

When I received the car, I checked the car fueling scale on a scale and filled it in when returning the car. However, they told me to fill in the middle scale more. I did not know the phone number of the place I picked up, so I refilled the oil. I filled it up by $32 more. It's really disappointing.

Jinwoo Lee 
Rating:
5.0

Customer did not leave a comment.

COURTNEY SMITH 
Rating:
5.0

Customer did not leave a comment.

abdul hamid 
Rating:
3.0

When it was time to return the truck, the return app would not allow me to submit my location. That prevented me from closing out the account automatically, so I was charged an additional $20 fee for U-Haul logging me out..

Lori Johnson 
Rating:
5.0

excellent customer service

Hugo Zaldana-Mazariego 
Rating:
5.0

Will use directly next time.

Jennifer Coppley 
Rating:
4.0

Customer did not leave a comment.

Lsharol Holloway 
Rating:
3.0

Very helpful and pleasant to deal with

Shelia Brautigam 
Rating:
5.0

More hand trucks for customers. They were completely out, which made it harder to move.

Joyvet Jordan 
Rating:
1.0

Rude employees who refused rental. I had to call uhaul directly

Samantha Givens 
Rating:
5.0

Great service. Very pleasant.

JOSHUA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

EMIR CELIC 
Rating:
5.0

Continue to be professional.

Wayne Biffle 
Rating:
5.0

Excellent service. I recommend to my friends. Thank you for the good service.

Augusto Linares Arana 
Rating:
5.0

Customer did not leave a comment.

KENNY PEREZ HERNANDEZ 
Rating:
3.0

My truck was horrible I told them I didn't use a dolly and I was still charged

KATRINA CRITE 
Rating:
5.0

Great equipment and awesome customer service!!! I give them 5 out of 5

ERIC RIVERA 
Rating:
5.0

Superb extra mile service here. Increase the equipment available!

JERRY SHIPP 
Rating:
4.0

Provide additional equipment to the location.

JERRY SHIPP 
Rating:
5.0

Customer did not leave a comment.

Yury Dolbnev 
Rating:
5.0

Customer did not leave a comment.

SAMADUR RAHMAN 
Rating:
5.0

The only uhaul place I’d rather go to! Great customer service, very friendly, nice and clean vehicles. Couldn’t ask for a better time and service while going to this location! Thanks again Guillermo you’re a life saver !

ANGEL SMITH 
Rating:
5.0

Customer did not leave a comment.

ELDA MARCELIN 
Rating:
5.0

Customer did not leave a comment.

Qais Nisar 
Rating:
5.0

Customer did not leave a comment.

DIONNE DAVIS 
Rating:
4.0

Customer did not leave a comment.

William Tran 
Rating:
4.0

Customer did not leave a comment.

Robert Kiehn 
Rating:
5.0

Very Friendly staff will definitely be back.

TAMARK DUFFUS 
No reviews have been submitted for this location.

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