Engine sounded like it was going to explode even on flat roads going slowly. Felt unsafe the entire time I was in the truck. Please add a confirmation that drop off is complete to your checkout process. You changed my pickup/dropoff location, but the woman who did never mentioned or applied the alleged UHaul guarantee of 'right equipment, right place' etc. And you billed me an extra charge with no notification or explanation - I still don't know what that was for. Extremely dissatisfied with the whole experience.Justine B.
Customer Reviews for Professional Car Cleaning
(Distribuidor de U-Haul del vecindario)
Oneonta, NY 13820
Services at this Location:
- Lun: 7 a. m. - 11 a. m.
- Mar. - vie.: 7 a. m. - 2 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Oliver P.
El cliente no dejó un comentario.Brooke T.
El cliente no dejó un comentario.KENNETHROBERT N.
El cliente no dejó un comentario.Darren T.
El cliente no dejó un comentario.Brian P.
El cliente no dejó un comentario.robert J.
The trailer rental was dirty, with cigarette butts and dead leaves and debris in the grooves of the bed. When I returned later in the day (2:30 PM), the office was closed so I called another U-Haul dealer and video chatted with the proprietor with whom I had done business many times before and she walked me through the unhitching process. Thoroughly professional.The Rev. Dr. Ken S.
El cliente no dejó un comentario.Michele N.
Excellent customer service ..will definitely use their services again ..Christopher B.
The owner was very pleasant and easy to deal with. This is a great place to do business!!!MARTINH G.
Political cartoons on the walls, guns as decorations, the only person working there was not wearing a maskBob K.
El cliente no dejó un comentario.MELISSA S.
El cliente no dejó un comentario.DAVIDLEO F.
What a pleasant experience and what a great facility, so easy in and out.Jackie C.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Laura A.
El cliente no dejó un comentario.MELISSA S.
El cliente no dejó un comentario.barbara F.
If u order dollies u may need to remind him. Other wise very kind, friendly and good service.Fae S.
El cliente no dejó un comentario.Valerie C.
The first one we got broke. God forbid my child was in the truck or the car was on it. I had to push my trip 2 damn days because of this and you bastards refuse to compensate me for it.. I will go on every social media page and let everyone know what a waist of life you fucking people are..BARBARAANN R.
Nothing needs to be improved upon. Pleasant experience as always.Richard G.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.andrew K.
El cliente no dejó un comentario.dusan P.
El cliente no dejó un comentario.roger S.
El cliente no dejó un comentario.rodger M.
El cliente no dejó un comentario.Stephanie L.
El cliente no dejó un comentario.JOSEPHE B.
El cliente no dejó un comentario.Cindy G.
El cliente no dejó un comentario.Karen M.
El cliente no dejó un comentario.Richard T.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Andrea C.
When I went to return the uhaul the place was closed. I had to go back the next day. Over all I think this wasn't a good experience of renting with uhaul and will look to another renter in future. One would think uhaul would have tried to make good on my poor experience without me having to ask.Christi B.
GREAT COMMUNICATION AND SERVICE. The equipment was perfect, SAFE and clean for my long trip. THANKS TO GARRY !!!Michael O.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.Andrew H.
Great experienceRobert C.
I was double charged! I will never use U-Haul again!Melinda B.
I took painstaking care to line up my rental at a specific location, at a specific time and did the pre-registration online. I even stopped in at the pickup location a few days prior to ensure all was in order. Which I was told it was. Then on the morning I went to pick up the rental, I was told they did not have want I arranged for because I was 'transferred' to another U-haul location several miles away. A courtesy email or phone call to notify me of this change should have occurred, but it did not. Also, when the final bill arrived, I was charged an additional $14 for some sort of insurance coverage I didn't want, didn't need and wasn't brought to my attention during my discussions pertaining to the rental. It seemed to have been tacked on after the fact.Timothy N.
El cliente no dejó un comentario.Colum S.
The truck smelt like throw up or that it was mopped out with a bucket of sour foul water. Not great on a 300 mile drive, even rolling the windows down didn't escape the smell....Unfortunately the location was closed due to it being a Sunday and the app to pick it up was slow due to service, I would have waited for a different alternative if I didn't have movers waiting to help me.....Carl S.
The parking lot was full of gravel and wet and I think I dragged some into the truck as we unloaded. It would be cleaner if it was paved.Nadine F.
Absolutely nothing. Everything went well and above expectations.JOHN M.
El cliente no dejó un comentario.Jeremy M.
Friendly service, quick to be on roadJoseph B.
Very easy. Wonderful experience.Jeffrey B.
Excellent service very pleasedBob C.
Very friendly and helpfulBarbara K.
El cliente no dejó un comentario.Charles B.
Just keep up the GREAT WORK. The gentleman at the location was a joy to work with.Vincent A.
El cliente no dejó un comentario.Timothy M.
Place is a little dingyDavid P.
El cliente no dejó un comentario.Rick F.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Mark D.
Why do you have to have insurance for 14.00 a dayDavid R.
As always, amazing customer service. Nice new clean vehicles. Highly recommend. Its the only place I go for my rental needs.Jeremy M.
Very easy to get in and grab the van and the staff was friendly and helpful. Everything was clean, location is easily accessible.Michelle H.
El cliente no dejó un comentario.Dean K.
The truck I rented was in desperate need of service. Needed an alignment in the worst way. Steering was all over the place. I'm glad I was only using it around town, because I didn't feel safe driving it. I cant imagine needing to drive it any great distance.Melissa G.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.bruce H.
Pick up - cab filthy. Drop food - clerk complaining that back was dirty. Had my son and others clean. He stood over us screamed that the truck is filthy and that he would charge $200.00 to clean. He insisted and treated me very unprofessionally in front of my son and others. I was so embarrassed that r just left so we would not have an altercation. I as embarrassed and afraid. I frequently rent from u-haul and never been treated like this.hugo L.
The parking lot was big and easy to find a place to leave the truck. The key drop box was very easy to find.Jessica M.
El cliente no dejó un comentario.Patti W.
We picked this up after hours. The experience was smooth and easy. What a life saver to be able to do this at anytime of day.Thomas W.
Was not opened at the time I was promised a vehicle. Waited half an hour in the cold. Then I called customer service and was put on hold for half an hour. In the end I had to use my cell phone to get the key, a process that took over half an hour. In addition, the movers' blankets and bubble wrap I had ordered were not present. The experience was terrible, horrendous. I will never use U-Haul again.Frederic M.
El cliente no dejó un comentario.Cynthia H.
El cliente no dejó un comentario.Stuart M.
Nice guyWayne H.
The gentleman who helped us resolve the issue with the broken truck was very helpful and easy to work with. The first truck we used broke...so that was a set back, however it was made right and the roadside assistant phone operator was very kind and courteous.Julie G.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Lynn H.
It was a pleasure doing business with this location in Oneonta, NY! Not much more could be done to improve things for the next customer, just stay the course!Jim P.
Excellent customer service!!Scott M.
A great place. I have been there several times and will continue to use it for my rental needs.Jeremy M.
El cliente no dejó un comentario.Luigi F.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Jack D.
El cliente no dejó un comentario.Brett G.
Close this location he offers 2 days rentals at $80 with unlimited miles and now i payed $337 for 337 miles this is false advertising it was dirty there is no restroom for customers to use he is not there when he said it wil be and i never got the $50 reservation gaureente cause i reserved a pick up not a cargo vanBrittany L.
El cliente no dejó un comentario.Teresa B.
El cliente no dejó un comentario.kurt W.
El cliente no dejó un comentario.DONALD H.
El cliente no dejó un comentario.Donald A.
El cliente no dejó un comentario.Luigi F.
Great overall experience from booking to return.Jarvis M.
Have the equipment where it's requested to be picked up not change location to a more inconvenient location in the middle of the city in a construction areaBenjamin D.
Filthy store front, had to call the day before to make sure he was, "Able to get a ride to pick the truck up"Lee B.
El cliente no dejó un comentario.Diane R.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Leah C.
The gentleman was efficient and knowledgeable and friendly.Shane H.
El cliente no dejó un comentario.Nathan J.