By mistake, I did not check the gas meter at beginning. It was way below 1/2 mark. I drove aroun 12 miles and refilled with 20$ of gas but still tank was not able to reach 1/2 mark. As a result of which I was charged ~50$ penalty.Shubham M.
Customer Reviews for Produce Pro
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.FIDELIA A.
El cliente no dejó un comentario.HELEN B.
El cliente no dejó un comentario.Djavan N.
They had the equipment I needed and for the most part everything was fine, but there were a couple issues. First, there are a lot of seemingly homeless people in front of the business constantly. I get that this is a bigger issue and I feel for these people but the fact is that it does still make me concerned for my car's safety. Given this, I looked for an out-of-the-way place to park that might be safer than the main grocery store lot so I parked in a back section next to some other non-uhaul cars, which I thought was probably fine. There were no signs saying this was not an acceptable spot to park. However, when I came back, the car was blocked in by trucks (not a big deal because the staff helped me resolve it but if I'd come back when the store was closed it would have been an issue) and worse, they had attached a sticker to the windshield right in front of the driver's seat saying my car was parked illegally and threatening to tow it. This sticker could not be removed by hand - I will have to use Goo-Gone. In the mean time, it was dangerous driving my car home because it was placed in the worst possible spot in terms of obscuring my vision. I understand that they expected me to know that this was not an acceptable spot, but the presence of other non-uhaul cars and the lack of signage made this difficult and now I have to deal with that sticker before I can safely drive again. My suggestions: -Safer parking options if possible -Clearer (or any) signage about any off-limits parking spots (it is clearer when there are lots of trucks present but when I picked up my rental there were barely any there so it just looked like a normal parking lot) -Reconsider the practice of placing stickers on cars - either don't do it so quickly, use a more easily removable sticker, or at least place it somewhere that will not impede safe operation of the car. The staff member who helped me during my return was helpful though and I appreciated her efforts to resolve everything.Jordan A.
keep up the great job and servicesDIANA R.
Very friendly and helpful staff.Alberto D.
Staff was very helpful when I had questions!Adeline F.
El cliente no dejó un comentario.Michele M.
The man who works at the counter was fantastic. Very friendly and knowledgeable.Sarah Y.
Unfortunately this location was very disorganized and inconvenient. I scheduled a 4-hour rental 5-9, and on the day of, an employee called me and stated I had to arrive before 3 PM in order to get the truck. She gave no other information, however once I showed up informed me that I must also return the truck at 5. Despite preparing this rental days in advance, I was forced to entirely change my daily schedule to make up for the mistakes of the workers and U-Haul app. I was also extremely constrained on time, as I now had 2 hours instead of 4. Very disappointing and sad :(HANNAH W.
The website allowed me to make a reservation time at 6pm but the location's systems shut down at 6pm, so I was unable to pick up my rental the first time. This was frustrating as there were pickup times way past 6pm online as an option for this location. I ended up having to make alternate arrangements which was a major inconvenience for many parties involved. This was pretty unacceptable, but I don't blame the location, I blame your flawed system, so fix it.CARLOS G.
El cliente no dejó un comentario.Heather F.
El cliente no dejó un comentario.Rory B.
Produce Pro staff are friendly and helpful!PETER B.
Failed to log truck back into system. Repeatedly failed to follow up on why it wasn't logged back into systemJONATHAN H.
El cliente no dejó un comentario.JOSEPH P.
No issues with the equipment and the staff was courteous and knowledgeable Thank you! BrentBrent W.
El cliente no dejó un comentario.Adelaida C.
I received very good service but the area had a lot of people standing in the middle of the road drinking alcohol and acting intoxicated. It seemed unsafe so the area made me question why U-Haul would be there.DEBORAH W.
The employees were very helpful and friendly they explained everything wonderful working with themANTHONY J.
Just please make sure to check the break lights and turn signals before renting out the vehicle. But other than that, very thankful for Produce Pro. :)Kenneth M.
El cliente no dejó un comentario.MAJEEDAH R.
El cliente no dejó un comentario.Adam B.
El cliente no dejó un comentario.CASEY R.
El cliente no dejó un comentario.Allen I.
The van was broom clean, but didn't look like the outside had been cleaned in a whileMark N.
El cliente no dejó un comentario.Tiffany C.
El cliente no dejó un comentario.Molly A.
El cliente no dejó un comentario.LAILAH S.
El cliente no dejó un comentario.Rachel K.
El cliente no dejó un comentario.ELIJAH M.
El cliente no dejó un comentario.Robinson G.
El cliente no dejó un comentario.DEALAN R.
staff was very friendly and accommodating, pickup and drop off were very quick- would recommend!Lennart T.
El cliente no dejó un comentario.Bruce B.
You sent me to the wrong location and did not alert me of the change. Wasting my moving time and scheduled appointments.JOSEPH S.
Top notch customer service. Very nice, clear, informative and patient.AVI I.
The fuel tank was almost empty, but I got fuel credit for refueling more than what I used, which is great. The truck had an engine light but overall was excellent as usual (clean, working). We rented out 1 dolly and 1 cart. The latter was not available but was removed from the invoice. Pickup and drop-off were easy and smooth. Overall excellent service.NICOLAS E.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.arila A.
El cliente no dejó un comentario.DORGAN M.
El cliente no dejó un comentario.Evelyn T.
El cliente no dejó un comentario.Steven W.
The folks at Produce Pro were professional, knew what they were supposed to do and were helpful. They helpfully suggested that I park my personal vehicle out toward the front of the street. The parking lot is sketch, I would definately not park my car there for any period of time unless I wanted it broken into. No fault of the workers at this location, just a side note if you're planning on using this location.Katherine M.
El cliente no dejó un comentario.GARY W.
El cliente no dejó un comentario.Damian R.
El cliente no dejó un comentario.Christopher L.
I was charged for a dolly I never received. I'd like a refund for that charge.sabaa Z.
Good service. Nice, clean location. The surrounding area is a bit sketchy. Doesn't hurt nor improve the experienceTROY C.
El cliente no dejó un comentario.Roger B.
El cliente no dejó un comentario.LAUREN M.
El cliente no dejó un comentario.CARLA V.
El cliente no dejó un comentario.Aubrey K.
El cliente no dejó un comentario.Charles W.
Truck was missing moving supplies I had ordered but the desk attendant was quick to grab it for me.Annabel M.
El cliente no dejó un comentario.Casey S.
El cliente no dejó un comentario.DARYL N.
I was overcharged. I sent an email as soon as I receive my invoice via email and haven't received a reply yet.Cristian T.
This is less about the location but the fact that my U-Haul was stolen Oakland. Once my U-Haul is still in I had the hardest time with U-Haul giving me clear concise direction on what next steps were. Luckily my U-Haul has been recovered I still do not know what I'm responsible for regarding thisMARIHA C.
El cliente no dejó un comentario.Breanna T.
Beat u-haul experience, everMary B.
I was very fustrated by uhaul for several reasons: 1) the location I selected (NOT the one above) didn't not have my truck ready for after-hours pick-up. I had to be on the phone with uhaul customer service for 20 minutes as I waited for them to figure that out. 2) When they finally changed my location and sent me across town, the first truck I was given by the new location didn't start. by the time I had new contract and was in a new truck, I had wasted an hour of my movers' time and my money on paying them 3) I had originally requested to have the truck until 10pm so I could complete my move. The new location was only open until 8, so I was not able to complete my move with the truck. The location was fine, but my overall experience with uhaul was very fustratingCharles H.
Wrong working hoursRafael R.
El cliente no dejó un comentario.Jessica A.
I rented additional equipment and none of it was in the truckMax G.
El cliente no dejó un comentario.Michael N.
El cliente no dejó un comentario.William K.
El cliente no dejó un comentario.CHARLES B.
Friendly and knowledgable staff. Easy pick-up and drop off.jeanine D.
El cliente no dejó un comentario.Akari Y.
These folks were great. The woman who helped me was extremely nice and professional. A+Christopher C.
The site was part of a 2d rate food market...tacky, unsightly. The personnel were first rate, however, very efficient.LEONARD P.
El cliente no dejó un comentario.CARLOS M.
The location was in one of the most dangerous and scary parts of Oakland. I saw two drug deals go down in plain site while I waited to leave. I was also asked for money about 4 times from people on the street during my time. I would recommend moving locations. The truck was clean and serviceable but the gate was broken and got stuck once it was fully open. The woman at the store was fantastic with great service but the overall experience was weak.BENJAMIN T.
El cliente no dejó un comentario.Madeline S.
Your app is a POS. If it weren't for the help of the site owner, I would have never gotten my truck on time.Lee L.
Was not able to complete touch-free check-in at this site. I was able to leave my car parked at the grocery store lot while I moved which was helpful!shimar C.
El cliente no dejó un comentario.Charles P.
El cliente no dejó un comentario.Champagne H.
When I got the truck, the gas was not 1/4 as stated in the contract. It was one notch less, almost empty. And so I went back to the lady at the store, and she said it's fine, that it will be OK, and that they would notate this. After I returned the Uhaul, I was charged $30.00 for fuel and an additional $9.50. This was unacceptable. I shouldn't have to pay for gas that another driver had used.HSINJU L.
I rent here all the time and these guys are awesomeâ¤ï¸CANDI F.
El cliente no dejó un comentario.Elizabeth A.
More clear signage might be helpful, since it was a bit confusing where to go at first. The folks working there were helpful though for pointing me in the right direction.Mary H.
i drove the vehicle from oakland to berkeley once and get a bill for 40 miles (when it was really closer to 15) when there's no possible way i drove that far. it's only a few dollars but i'm never working with this company again. contract #21227089Samuel K.
Best customer service I've received at a uhaul. Very nice staff.Eric M.
Although the surrounding area of the location may not be the best, the employees, service, and convenience are all top-notch and make this experience an absolute pleasureBlake K.
El cliente no dejó un comentario.CARLOS S.
El cliente no dejó un comentario.Parker D.
El cliente no dejó un comentario.Nadezhda S.
El cliente no dejó un comentario.Gloria T.
Very good customer servicePetreni R.
Pick up area looks unkeptEMILIO V.
The location opened late.Lauren W.
The staff was friendly and quick. Overall the best uhaul experience I've had.Eric M.
El cliente no dejó un comentario.Ali U.
El cliente no dejó un comentario.parisa H.
El cliente no dejó un comentario.Shine W.
El cliente no dejó un comentario.Matthew S.