The drop off location was very far from my home. I passed multiple locations that were very significantly closer. The drop off location's opening time was 10:00 AM but my deadline for drop off was 9:00 AM. If I used the drop box instead of waiting to hand the keys off in person I would have been charged a $20 convenience fee.William M.
Customer Reviews for Proactive Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was excellent customer service. Nothing to improve. Tony was very helpful.PATTI K.
Better instructions on where to parkDeclan K.
The truck was dirty and disgusting there were bugs in the window and the cup holders and the cup holders were not clean eitherALEXISJANAE S.
Top notch customer service! Very helpful and courteous! Would recommend to anyone!IRA R.
El cliente no dejó un comentario.Kimber T.
El cliente no dejó un comentario.Arthur D.
El cliente no dejó un comentario.CHRISTOPHER G.
Dirty and slowGREGORY E.
Nothing, Everything was great.ESTANISLAO Z.
When I scheduled the drop off, only a limited number of options were available on the web site. I drove past at least 6 uhaul locations to get to the offered drop off location.STEPHEN S.
I just returned my truck there, But they were helpful and friendly.KIRK K.
El cliente no dejó un comentario.RICKY G.
This facility was primarily an auto repair place. There was one person running it. He was nice but did not have time to answer the phone when I called to make sure they were open when I wanted to drop off my trailer. After being on hold with the renting facility for 15 minutes, I already arrived at the location and found it to be open. Not the best experience from U-Haul as far as customer service.Richard M.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Myles M.
The parking lot was not very big, so it was difficult to park and take off the U-haul trailer due to the traffic.JUAN ALVARO JR P.
Everything was great! He took the trailer off my hitch!Julie K.
El cliente no dejó un comentario.Beatriz Z.
Stick to agreed pricing.Brian S.
El cliente no dejó un comentario.Anthony L.
Asked for a pick up time of 0730 am. I was not allowed to pick up until 1030.TRACY J.
The businesses website said they were open on Saturday. When I got there the open sign was on but all doors were locked. I knocked till someone answered. Said they were closed but I could drop it off out back and return it online. While doing that someone came out and detached the trailer and put it inside the locked fence. And he was not happy about it.RICHARD M.
I would recommend this location if you are not renting or returning a 26 foot trailer as parking was very limited to something this big. I had to drive around the block and park front bumper to front bumper to another 26 foot truck! Other then this the male employee was friendly and very helpful!!Natalie W.
I would not recommend for anyone renting a 26 foot trailer as there is no space to return the truck to.Natalie W.
It's a small garage.JEFFREY R.
El cliente no dejó un comentario.DENZIEL W.
parking at the location.WILLIAM W.
Truck was full of small roaches. Attendant killed them with a broom but when i got home to pack there were still scores of roaches in the loading area. I had to clean and dissenfect which prolong my available time to load.DAVID R.
El cliente no dejó un comentario.Aaron L.
The location was in a less then inviting area of town. I would like to say that the young lady I spoke with about changing our drop off time with uhaul scheduling was very helpful.Prisca G.
It was an after hours return.CLAUDIA YVETTE M.
El cliente no dejó un comentario.TERRY C.
El cliente no dejó un comentario.ANDRE C.
Make sure the location is a clean and reputable,. The pickup location was very dirty and unprofessional. They wanted my diver license and credit card and did not have an office that you could watch the transaction. I denied letting them have my credit card because they did not want me to go in because of insurance reasons. Very sketchy people to deal with!!!PHILLIP W.
El cliente no dejó un comentario.Fan W.
El cliente no dejó un comentario.SARAH N.
El cliente no dejó un comentario.Kellee M.
El cliente no dejó un comentario.JOEL P.
El cliente no dejó un comentario.GISELL Z.
I had to find someone to help me. He did not assist with the connection of the trailer. Thankfully I've rented uhaul before and knew howRandall R.
El cliente no dejó un comentario.JONATHAN MICHAEL M.
El cliente no dejó un comentario.Juan A.
Nothing to criticize. A small shop but great service. I recommend.KEVIN L.
Rough neighborhood and did not think the trailer would be there in the morningPAUL V.
They didn't have my truck for me! Had my reservation and everything but didn't have a truck for me. Caused me a lot of stress and loss. Unacceptable.MICHAEL A.
El cliente no dejó un comentario.Miguel L.
My trailer pick up was easy and flawless! Tony called me several hours prior to the pickup to reconfirm the time and the trailer was ready for me when I arrived. Great experience!THOMAS M.
Way to much to type. The short version is this was the worst and most pain in the you know what experience ive ever had on a Uhaul rental.Christopher M.
'Not sure if I was in the right place.Leonard H.
El cliente no dejó un comentario.BRIAN H.
El cliente no dejó un comentario.COLIN B.
The location does not have WIFi available to the public when you must complete your sign-in and completion. This is very inconvenient. The location did not have any moving blankets so I was sent to a second store. It is a garage not focused enough on Uhaul.WENDY S.
El cliente no dejó un comentario.Thomas E.
El cliente no dejó un comentario.ROBERT H.
Wasn't friendly a d didn't want to explain anything or answer any questionsCrystal W.
El cliente no dejó un comentario.MELISSA G.
More thorough explanation of the expected return procedure.Daniel P.
Received confirmation for pickup at a different location on Par Booker road. Would NOT recommend that location. Uhaul customer service on the phone is terrible. Had to wait on hold for an hour and being transferred twice. On the way to Dallas area, trailer had a tire blow out. Uhaul website not working (would not even load) to get assistance. Our insurance had to send tow truck to tow to next town. Uhaul again has terrible service. To have your website down on a Sunday is ridiculous!!!!Bradly A.
Ihad some dirt and found glasses under the steat. Made me dought the check in process. Glade i took the extra insurance.CHRISTINA T.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.MICHAEL STEPHEN B.