Customer Reviews for Pro Computer Consulting
(U-Haul Neighborhood Dealer)

Rating:

2.0

The guy where I took the Dolly was too rude

Rating:

1.0

The location on the uhaul website was completely inaccurate - wrong street and about a half kilometre away. Should be updated to be the parking lot of the church on broadway street. The lockbox was very challenging to open and required going back and forth between the physical location of pro computing and this far, random parking lot. Originally given the wrong code to unlock the lock box via a call to uhaul customer service. Then given the correct code after walking to the location and back to the lot. Took over an hour just to find the lot and get access to the key to the truck. The hinge of the side mirror was already damaged when we picked up the truck and if it was pushed outward to be able to use the side mirror to see anything behind/on the right side of the truck, we were concerned it would fall off the truck. They only had one truck at this location and we urgently needed to pick up a couch to meet our service elevator booking so we didn’t have a chance to switch to another location.

Rating:

3.0

1. Vehicle was terribly dirty. I couldn’t see the road properly as the windscreen wasn’t clean and when I selected that the vehicle should be cleaned towards the end of the trip then I was going to be charged 25$. This is unacceptable as the vehicle was dirty even before I started the reservation 2. Driver seat adjustment was broken, doors for both side had to be closed very harshly. (Like the 90s era)

Rating:

3.0

I didn’t get the moving blankets and dolly that I requested and the check in process was painful. It took at least 20 minutes before I could get the code for the lock box.

Rating:

4.0

Pickup and drop off location is confusing. Says it’s on Yonge but it’s off another street in another parking lot. 30 second walk away, totally reasonable, but it would be easier if the pickup and drop off location were the actual address you reserve with and that the txt message confirmation says.

Rating:

3.0

Customer service was terrible. The person there was extremely rude. Would never recommend this location.

Rating:

5.0

Person running the location, advised and confirmed of all actions needed to pickup and return the vehicle, it was much appreciated

Rating:

5.0

They are not responsive. dirty

Rating:

2.0

The person in charge of the location kept texting me a day after I dropped off the uhaul with unfriendly messages.

Rating:

3.0

What I find annoying is that the website is Safari based more so than Google. When you’re taking a picture of yourself or drivers license it only works in Safari. Which was frustrating when you spent time entering your data. Also found that after purchasing the reservation it goes to “site unavailable” which make you wonder if it went through. Only found out when I had to for through the uhaul app. With the frustration I wished I could do it in person instead.

Rating:

5.0

It would be good to know as soon as possible if the rental has not been returned for the new customer.

Rating:

4.0

A bigger sign on the door

Rating:

4.0

The location was fine. My issue was with the pickup. It took me about 40 min. I was having issues first as there seem to be two accounts I have one linked to email and another to my phone no. So my rental didn't show under the first account. Then issues getting the app to work. Just quite frustrating.

Rating:

1.0

Gv the correct lock box code to the customer. U wasted my 2 hours opening the box and sent me to another location for the truck.

Rating:

3.0

The fuel was filled till mid tank level during pick up and while returning I was supposed to fill it till that level which no one can say for certain was the correct level. This is extremely poor device since I filled up more fuel than I could have used possibly and I paid for extra fuel.

Rating:

3.0

The trip was supposed to come with 3 galons of oil, but I was asked to fill it again. The booked trolley and other stuff were not available and what can a customer do at the last minute except accepting? Overall, what you promise is different than what you provide.

Rating:

5.0

To be honest, there is nothing else you can do to make it better at this location. I am satisfied with the service, keep up the good works. I will recommend it ti others.

Rating:

2.0

The truck was fine, but there were a lot of issues with this location. First, the pick-up/drop-off location was at a residential address, not the Yonge Street address, which was very odd. I was also informed at 11pm the night before an 8am reservation that the truck was locked and we might not be able to access it in the morning. In the morning I had no updates so I called dispatch and booked at a different (farther) location. Then I get a message that they got the truck unlocked, so I had to call dispatch back to change back to my original location. Thankfully, U-Haul was kind enough to offer a discount on the mileage for my troubles. I had to have a friend pick up the truck and she went to the Yonge Street address at first, but she couldn't find the truck. The owner was very rude to her on the phone when he explained the different pick-up location. He had texted me the new address, but in the chaos of changing and changing back the booking, I didn't get the chance to communicate that to my friend. He could have been more understanding given the situation. Apparently he told my friend that he is rude to everyone because he just assumes everyone is an idiot. Real great customer service. I had booked a regular dolly, a furniture dolly, and furniture pads and was informed the morning of my booking that there would only be one standard dolly, none of the other equipment. I want to point out that the U-Haul self-service return instructions clearly state that you should lock your truck when you return it. However, the owner at this location was upset because the previous person who booked the vehicle had...locked the truck. He did not send any notice specifically to NOT lock the truck, we only knew to do so because of all the issues. I chose this location for just that - the location. It was conveniently located near where I was moving from, and on the way between where I was moving from and where I was moving to, so it seemed like the best location for my move. But the owner is very unprofessional and it seems to be just a side hustle, so don't expect the kind of service you'd get somewhere with more equipment and staff. Everything worked out in the end, but it definitely could have been a smoother experience.

Rating:

5.0

I was upset that the furniture pads I ordered were not in the truck. Second booking with Uhaul where what I ordered was not there. I wish the dealer had been friendlier.

Rating:

1.0

The contact at this location (I believe his name is Oljeg) was very rude to both myself over the phone as well as my mother who picked up the truck. When booking the truck I selected to do the checkin in-person because my mother was going to be the one picking it up and he was very annoyed that we could not checkin online. His attitude and passive aggressiveness made the experience very stressful on an already stressful moving day.

Rating:

1.0

Not good