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Crestline Property Management
Customer Reviews for Pro Auto Salon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A bit tight for maneuvering a 20 foot truck
Harry HillinGreat help on putting trailer back in spot & answered a lot of questions. Will be back next week.
BONNIE HICKEYVery fast and honest. I have returned to Jordan since then because he's a solid business.
Richard ThomasThe what I assume 1 owner business in Meridian will not get me as a customer again. An assumption was made by him over the phone that I was a customer of the Salon vs. Uhaul so I questioned the name when answering which I could barely hear him as it was. Next there was no can I help you or apologies that indeed it was Uhaul too.. Next I asked if indeed there was a car dolly waiting for me & if I could quickly get through the check out as I had an appointment. He was condescending to my hurry saying I was late vs. asking when would I be arriving.. Stuxk in Meridian reaffic headed across town s no other locations had a dolly like normal. Chinden my regular location. Then he assumed at checkout I apparently have a backup 📷..as he was condescending about me going to hit the tongue..yet he gave no assistance in guiding or hand signala or how he would like me to approach or stop etc until it was too late. This guy I am sure owns this business & low valued customers should just buzz off & return the dolly to Chinden not there.. This Californian I assume who lives in Meridian & so self absorbed than to deal with a dolly user should just .. Well you get the point. I explained my issues to him in fact when getting there..yet I called ahead accordingly.. By the way I used to live over there, Meridian, way before all the ridiculousness in Meridian now & the self absorbed is prevailing & the customer is wrong the minute you ask for something or clarify or anything. This guy is proud to be in business & yet doesn't know his business having worked for a fortune 200 company & sales & service & solutions teams & topping top 3% in sales 3 of 5 yrs. I would think I know a thing or two about turning a problem into a sale or good experience enough to plant a seed for future repeat customers. I will not be back. He doesn't care. That's a serious problem! He lacks the morale character & fortitude to do what's right.
Lawrence Hiebertthe tire strap on the car hauler was cut off and too short to connect to the ratchet. Check those for damage before renting to a customer.
Bryan WaltersBetter signs
sherri brownWorst service ever.
Donna BenjaminI returned the truck with exactly the amount of gas the had when picked up. I was charged for 4 gallons of gas. I will be dispiluting this charge as it is erroneous.
Kathleen Lee$25 cleaning fee is complete bullshit. I did not make a mess at all. It was not touched from the past person that dropped the truck off and the guy told me that. And we left no mess. That’s just plain dishonest.
Thayne RigbyPerfect and professional. He even helped me by backing in my car.
mark freeborgExcellent experience overall
JOHN NORCROSSThe guy who we spoke to was such a ass hope the entire time, not friendly at all I would never recommend someone to this place
Candace CarpenterThe owner was so very helpful! When I called he was on the other line with another customer and gave me a call back which was totally unexpected. Appreciated the excellent customer service!
Emily CamposExcellent, quick service and assistance
Sebastian SiwekIt took forever to get access to our truck, there was a massive truck blocking the exit, the parking lot was full so you had no where to park, they did not have our equipment that we paid for, and overall was not an enjoyable experience.
Trevor WilliamsSmooth transaction, no negative feedback whatsoever. Love the fact that I can rent a pick-up truck for a day, no hassles, no credit checks and no major credit cards required. Thanks for being innovative. Will likely be doing this again soon. Maybe with some extra U-Haul hired help next time!
Shannon PensonI arrived after hours, so I was glad that I had opted to check in through the app, which was very convenient and quick. The only complaint is that there were several trucks already parked there, and it wasn't very orderly, so I wasn't sure where to park, but that may just be the fault of other customers who had dropped off trucks before me.
Mark WernerMy daughter left her nintendo switch in the cab of the truck and they called as soon as they found it! Super nice and friendly, would definitely recommend this location
Kristyn BennettWe cleaned the truck before we returned it and even folded the blankets that was left inside the truck and we were charge cleaning fee $25 !!!!
Phoukhao NyborgThe location was closed but it can used an extended parking spot. God Bless!!
Byron JimenezGreat location. Parking lot is kinda small, but it's well organized.
Ben FauxThe online reservation only had the mobil pick up option even though i picked it up at my reservation time during business hours and someone was there. The parking spaces for uhauls were awkwardly placed and it was difficult getting to the location without going through a few parking lots or going around the block to enter from the street.
Robert IrishGreat customer service in Boise ID
Seth DurmanN/A
Richard Valverdewhen I called to make & find a pickup... and signed up for a pickup to use.... I was told the price, gas mileage & had to fill the gas tank again ,,, then I asked it that all the charges it would be... Yes it is... when we got the pickup I was charged another fee... insurance.... if the man would have told me, we have full auto insurance and that rental pickup would have been coved under our insurance.... but was charged for it........Not good in my book. want a refund for that extra charge that I was Not told about. Darlene Bollacker Meridian Idaho 208-908-3929 picked up pickup in Meridian... Fairview & Meridian Rd. location. other then that all was good.
darlene bollekerHaven’t seen the charges yet. Office is dirty.
Turner LarryAnother excellent representative met me at return.. Thx
Tim SCHIEBLERDrop off was quick and easy. The representative was polite and professional.
ERIC KOLESARI dropped the truck off while it was closed
Dustin HerrmannSuper easy and hassle free
Christopher PearsonThis was a great experience! The owner was extremely helpful and amazing to work with.
Celina FrenchIf certain equipment is ordered and booked in advance, please make sure it is actually available. Don't have it to someone else or what not since booking it takes it off the first come first served list...
Devon CallaghanThe area was great the staff was good at helping get the trailer ready and hooking it up. Don't much improvement needed.
Dale FrankI was charged for a day i did not use or receive. Less than pleased.
Lovisa McCluskeyHelped me out when I needed it, good guys. Would definitely go back.
Brian StegerVery convenient and the owner was great to work with. I will be back in another month for another rental here. Thank you
James HillerThe actual parking space at this location was difficult to maneuver in and out. But the staff working there were absolutely amazing, courteous, and very helpful
jeff achesonVery friendly and efficient
Jerrold SchrierN/A
sergey jrGreat Service!
jeff schoenfeldApparently if you do the automated pickup with your phone you can’t ask the employee who works inside for help because he will just tell you to figure it out on your own he can’t help because we chose the phone option. Won’t be using this location ever again. Why is it so hard to help a customer with the process of picking up with your phone or even helping with the lockbox outside when retrieving keys.
SHAWN RAGSDALEWent very smooth and quick
Kevin BurkheadHad to drop off after hours due to my work schedule. Called UHaul about not being able to lift the trailer off; service agent was rude and told me it would be $300 (seriously?! Maybe don’t rent out equipment that isn’t functional for a customer to manage without assistance then!) I obviously was not willing to accept the obscene charge. A nice man in the laundromat next door tried to help us-he was a good size middle-age man) but he and my son still could not lift it off. I had to pull my hitch to get out from under the trailer. I noted the trailer for towing a vehicle had a hitch Jack-it’s got to be easier to lift than this one was. I had no interaction with this drop off business other than having to drive by three times to find it in the dark-the small sign is not lit. It was easy to back the trailer into their lot.
Kelly HahnGreat guy to rent from. Very easy going!!
Clay BoyceTruck was dirty and engine sounded bad. Cab light stayed on while driving and wouldn’t turn off. Truck power stayed on even when key was removed. Windshield wipers were very bad which made it very dangerous driving in the snow. I payed for moving blankets but they were not provided.
Michael DavisI think the fuel levels should be full when truck is picked up. Other than that it was a very positive experience.
dale ericksonWhen my reservation was transferred there I was told I could arrive early. That was not the case. I don’t mind waiting but don’t tell Your customers you can arrive early if that is not possible
Jon KnutsonI am completely disappointed and called the Uhaul customer service today and got Zero customer service or support. Absolutely appalling. I would like to be contacted
Jennifer ForemanGreat customer service!!!
sean cookTruck rental was easy and excellent customer service.
Richard ValverdeI was 10 minutes late and got changed for another rental how is that fair
Jack Yates