Dont wait 48 hour to confirm location pick up. You didnt have the vehicle i selected 20ft truck. Over all your company added a lot of extra mileage to my overall journey and a huge waste of my valuable time. Between fuel prices and having to go out of my way for both pickup and drop off I am very unsatisfied. I have an additional $90 charge probably because of mileage and I spent $80 on fuel to get it back to the same level as I recieved it. Overall I spent 12 hours moving, I paid $295 to move my families stuff 48 miles just a huge bummer. With a smaller truck i was unable to get all of our stuff in 1 trip. Just all around an inconvenience in almost ever aspect of moving.
Michael A.
Customer Reviews for Pro 2 Group
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
This location was very quick and efficient in the check out process. The drop off process was even easier. Highly recommend.
NICHOLAS P.I knew that I went over mileage and would have to pay the $0.40 per mile fee. I expected this to be calculated and paid when I dropped the vehicle off. The clerk seemed not to know how to do this and insisted that it would be automatically billed to my card instead. I would have preferred to pay in person.
Kate K.Tom Kunkel is good people!
David A.Nothing the service was perfect
Austin D.Excellent costumer service!
Felix G.Tom, I believe last name Kunkel outstanding !! - So helpful, professional, went the extra mile with organization to help us get moving - I would recommend Tom to anyone
Jeff E.The help and personal attention provided was wonderful. Keep doing what yo do.
David O.Send text messages to give clear instructions on drop off area. Went to a u-haul drop off area by accident and the associate threatened us with surcharge if we dropped the vehicle there
Julius K.Tom is great. We will be renting trailers from him in the future!
Christine J.Works great now. Current manager is outstanding!
Wayne C.Extremely professional, friendly and helpful!
Jim J.Have parking spaces that can fit a 20ft truck
Duane M.Was very accommodating. We will definitely use again
PAUL Q.Great experience all around, just maintain that.
WAYNE C.Tom was very accommodating and professional and expedited the rental process. I appreciated it and will return to this location for my next rental needs.
Steven M.I had to wait a long time for the guy working to get off of the phone and then when he finally got off of the phone, he forgot about me. Another coworker had to remind him that I was there.
Emily R.Was hard to tell where the Uhaul location was. Maybe some more identifiers.
Brady H.Faster checkout
JAMIE L.Closed on Saturday! Very inconvenient! Took forever to pick up truck due to waiting for approval via online account. How does a UHaul place close on Saturday's????
Nancy C.