Comentarios del cliente para Prior Lake Bait & Tackle

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Prior Lake Bait & Tackle

Grado total:

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Christopher W. en

Grado:

I have a couple of complaints. Initially I wanted to get a 15ft truck at one of the Burnsville locations since it was located very close to where we were moving out. I was however advised that despite having put in an order a month in advance - a 15ft truck was not available at either location in Burnsville and was given two options: 1) Minnetonka (completely unreasonable and very far/out of the way) 2) Prior Lake, out of the way but closer than Minnetonka. Secondly, I wanted to pick up the truck at 8am but was advised that I couldn't because the pick up location did not allow that if I remember my conversation correctly (with the customer service representative). Honestly I don't know if I will use Uhaul again but I can say that the only saving grace was the CS Rep Tamara. She contacted me both times an issue came up and handled it as well as she could and made the experience less of a pain. Thank you, Tamara. Outside of the two negatives, everything else was perfectly fine. Truck ran well and did the job and I was pleased with every other aspect.

Troy P. en

Grado:

El cliente no dejó un comentario.

Jeremy J. en

Grado:

El cliente no dejó un comentario.

JAMES S. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

REWA G. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

The initial process was poor. Many hours spent on phone to get a correct rental The ultimate pick up was great and helpful

Michael R. en

Grado:

I rate the drop off location well, only due to the fact that they actually exist as a place to return the truck. This was the second place U-Haul sent me because guess what, the first place doesn’t exist. Wasted time and energy and about 30 minutes on hold waiting on U-Haul customer service to figure it out. Dumb.

Darren J. en

Grado:

Very helpful, great customer service.

Glen D. en

Grado:

El cliente no dejó un comentario.

Paul R. en

Grado:

Nothing. Everything was great. Thanks!

Dan n. en

Grado:

El cliente no dejó un comentario.

Perry H. en

Grado:

El cliente no dejó un comentario.

DeBra s. en

Grado:

Everything worked out perfect for us! The location was great, the person helping us was very helpful. It was a new truck which was very easy to drive! Drop off was after hours but an easy key drop! Definitely would use this location again!

Neal O. en

Grado:

El cliente no dejó un comentario.

Duane T. en

Grado:

El cliente no dejó un comentario.

BRYAN D. en

Grado:

El cliente no dejó un comentario.

Ron S. en

Grado:

El cliente no dejó un comentario.

Aaron M. en

Grado:

El cliente no dejó un comentario.

Derrick M. en

Grado:

El cliente no dejó un comentario.

Dennis D. en

Grado:

El cliente no dejó un comentario.

Susan R. en

Grado:

The truck had frozen chunks of snow on windshield. But the service guy got his scraper out and fixed it. But the windshield was so dirty. And I couldn't pull the door down by myself. To hard.

Michael F. en

Grado:

The issue was not with the location the staff on-site was helpful. The problem was with UHaul. The App took 30 min to check in and the equipment I requested was not available. Returning the truck the app froze and required manual return. Very disappointed in quality of service through the app

Amber P. en

Grado:

I was told I had a 24h rate when I picked up the rental. when I returned the rental 18hours later charged me for a late fee.

Michael S. en

Grado:

windshield wiper was broke drivers side, didn't have to use it but just pointing it out

Brent W. en

Grado:

El cliente no dejó un comentario.

Joshua E. en

Grado:

I was overcharged. Rented for 4 hours and drove 49 miles and somehow ended up with a $160 charge

Susan C. en

Grado:

El cliente no dejó un comentario.

Sally J. en

Grado:

El cliente no dejó un comentario.

Russell T. en

Grado:

No problems on dropoff. No stress added after unloading and looking to unpack. Very helpful. Thanks.

Douglas D. en

Grado:

El cliente no dejó un comentario.

Kimberly J. en

Grado:

This was a great location and the staff was extremely helpful and accommodating!

Jeff P. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

Service is very important and lacking at this location. I'm over 65 and it is good that I'm physically able and know how to hook up a trailer. Uhaul rep did not check anything to see if I had approate hook up and working lights.

DJ R. en

Grado:

Very convenient for us going down to New Prague

Everett T. en

Grado:

El cliente no dejó un comentario.

susan b. en

Grado:

El cliente no dejó un comentario.

Teresa H. en

Grado:

El cliente no dejó un comentario.

Heather U. en

Grado:

El cliente no dejó un comentario.

Kerry H. en

Grado:

Employee did not offer to help. Didn’t check out the trailer. Just told me to put it with the others.

ervin s. en

Grado:

El cliente no dejó un comentario.

Karen J. en

Grado:

El cliente no dejó un comentario.

Clark S. en

Grado:

Have blanketd available to rent or purchase

Shelley M. en

Grado:

El cliente no dejó un comentario.

Pam S. en

Grado:

Eric was wonderful!

Kelli M. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

Easy. Fast. Professional.

Samuel B. en

Grado:

El cliente no dejó un comentario.

Troy B. en

Grado:

All went well very simple pick-up.

Willie R. en

Grado:

El cliente no dejó un comentario.

Judith H. en

Grado:

The guy I checked out with was Eric & he was super nice & helpful !!

craig V. en

Grado:

El cliente no dejó un comentario.

Ben S. en

Grado:

Friendly people

LeAnn N. en

Grado:

El cliente no dejó un comentario.

Dan n. en

Grado:

Very happy with my overall experience... Very friendly employees and helpful thank you again!!

JEFFREY C. en

Grado:

El cliente no dejó un comentario.

Gerald W. en

Grado:

El cliente no dejó un comentario.

Curtis W. en

Grado:

El cliente no dejó un comentario.

JOSEPH T. en

Grado:

El cliente no dejó un comentario.

Curt B. en

Grado:

Easy pick up drop off. They offered to help hook up, but was not needed.

Nancy F. en

Grado:

Have the pick up location and truck size right for us who order in advance.

Joshua T. en

Grado:

El cliente no dejó un comentario.

janice d. en

Grado:

El cliente no dejó un comentario.

scott k. en

Grado:

Great customer service! It was the Minnesota fishing opener weekend and the store was busy, however they got me taken care of very quickly! I would definitely recommend!!

mike s. en

Grado:

El cliente no dejó un comentario.

Roberta R. en

Grado:

El cliente no dejó un comentario.

Adam B. en

Grado:

I had reserved a dolly because I was going to be moving furniture all day. Upon arriving the attendant told me they were out of dollys. This was unfortunate; I would recommend trying to keep extra for the future.

christopher h. en

Grado:

Reserved trailer 5 days before pickup and 2 out of 4 tires were Low on air. When checking out told him I received discount because of member working at uhaul where I was going. He said I get charged when I returned trailer. When I did return that place said card had already been charged.

Stephen P. en

Grado:

This is a bait shop not a rental location. The person behind the counter would not assist me in loading my car and securing the trailer. He said he didn't do that! I asked didn't or didn't know how? His response was didn't know how. Not a good U-Haul shop and not a good service performance. Would absolutely not return to this location .

Cassandra S. en

Grado:

The first location of my drop off was another location in prior Lake and when I got there they told me they don’t except uhauls So I had to drive to another location which was this one and then make a bunch of phone calls to get them to switch it in the computer so that I could drop the truck off

Ronald W. en

Grado:

El cliente no dejó un comentario.

SHERAL B. en

Grado:

They were great. Even warmed the truck up for us. The dolly we ordered was not available. Not their fault. We ordered online, but they called around other business to try and find us one. We appreciate their great efforts.

Cornelius M. en

Grado:

El cliente no dejó un comentario.

Richard F. en

Grado:

El cliente no dejó un comentario.

Bruce B. en

Grado:

I had to ask for help hooking up the trailer. One tire was low on pressure.

Tim B. en

Grado:

El cliente no dejó un comentario.

Paul C. en

Grado:

We never received a phone call (as stated in your policy) to confirm our reservation. When we arrived to pickup our rental, we were informed that it was at a different location 20 minutes away! Very poor communication.

ERIC M. en

Grado:

El cliente no dejó un comentario.

Sam B. en

Grado:

El cliente no dejó un comentario.

travis k. en

Grado:

Easy in and out location. Took less than 5 min total from pulling in getting papers and where to drop trailer.

Sammi J. en

Grado:

El cliente no dejó un comentario.

ALBERTHA L. en

Grado:

El cliente no dejó un comentario.

Derek K. en

Grado:

you can have the correct equipment that u-haul promised to have ready for me. This location was very helpful but the equipment that was promised as available by u-haul was not infact available. Rather than 15 foot truck i was stuck with 26 foot truck. not happy with u-haul,

Clinton S. en

Grado:

El cliente no dejó un comentario.

Frances M. en

Grado:

El cliente no dejó un comentario.

Mike S. en

Grado:

El cliente no dejó un comentario.

SANDY L. en

Grado:

The location was fine and easy to get to. I reserved a 17' truck, a dolly and 1/2 dozen blankets. When I got there, they did not have a 17' truck or a dolly. They did have a 26' truck which cost an additional $20 which I did use. I was told to pick up the truck at Prior Lake Rental at 15233 Hwy 13 S, but the truck was at Prior Lake Bait Shop about two miles away.

DAVID T. en

Grado:

We rented a 6x12 trailer and specifically asked if we return it by the end of the day (instead of the 24 hour time limit) would the price be adjusted. The answer we received was "YES". The pickup was at 9:32 and the return was at 4:55 the same day but they then told us that there would be no adjustment. We could have rented another company trailer for less and will have to do it the next time one is needed because your employees are either not trained properly or took advantage of us.

Brent H. en

Grado:

El cliente no dejó un comentario.

Daniel B. en

Grado:

For a small location, it was OK.

jeff b. en

Grado:

El cliente no dejó un comentario.

Margaret B. en

Grado:

I asked what size trailer I would need for a full size bed. The person on the phone asked is that bigger than a king? I should have realized this person didn't have a clue. He recommended a size and i picked it up. It wasn't even close to what I needed. I had to get an emergency switch in Hastings Mn where everything was handled quickly and efficiently.

roger p. en

Grado:

No one checked truck or showed hot to hook up trailer

Robert W. en

Grado:

The truck was really clean, and appeared to be either brand new or recently new. The truck drove well and did not have any issue during my move. The blankets and dolley were great rental tools. It just took a little bit to check in and out, the Uhaul computer system was being slow. I did the "early check in" so it expedited the process. Overall, for the cost it was a great deal.

Brandy K. en

Grado:

El cliente no dejó un comentario.

Robert E. en

Grado:

Had to sweep out the trailer myself. They basically told me that it's Uhaul's responsibility. Not a problem they let me use their broom, it was only a 5 X 8 trailer so no big deal.