Print Downtown
(Distribuidor de U-Haul del vecindario)

143 comentarios

2301 N 16th St   Phoenix, AZ 85006

(602) 252-1041

Horario

  • Lun. - jue.: 9 a. m. - 4 p. m.
  • Vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado

Contáctanos

(602) 252-1041

2301 N 16th St
Phoenix, AZ 85006

Horario

  • Lun. - jue.: 9 a. m. - 4 p. m.
  • Vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

SOROUSH P. 
Clasificación:
5.0

Met the owner, such an awesome dude! Really helpful when hooking up the trailer Good deal on the hitch!! Love the price of the rental I'm coming back again next week for a rental This business location really shows alot of care for ther customers. I give this business 5 starts!! Thanks again Buddy!!

JAMES P. 
Clasificación:
5.0

Everything was awesome. Ernie help us, and went above and beyond expectations. He's awesome!!!

CLAUDIA V. 
Clasificación:
5.0

Ernie was an amazing help when one of his other coworkers didn't know something. Afterwards he was supper helpful with us that he even took care of the reservation!

Dalia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
5.0

Guy at the location was professional and helpful. He was quick and to the point. Thank you for making this experience so seamless

ERIK U. 
Clasificación:
5.0

The owner of this location really came through when your system went down and provided the best customer service. I would have otherwise been very disappointed in this situation.

Justin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAYDEN T. 
Clasificación:
5.0

Erine at the drop off location went above and beyond to provide the best service and make our experience (after we are exhausted from moving for 4 days) so easy and enjoyable. He was friendly and professional, efficient and helpful. When we rent from Uhaul again, it will be thru Ernine location because of the stellar experience and service.

Filip K. 
Clasificación:
5.0

Service was excellent! Ernie did an awesome job in getting me a truck last minute. Will definitely be back when I need to again! ¡Gracias!

SANDRA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
5.0

Extremely pleased! Ernie Garcia went out of his way to be helpful and accommodating. If you need to rent moving equipment, this is the place to go. Thank you very much Ernie! Maria L.

MARIA L. 
Clasificación:
5.0

Excellent service and knowledge

WILLIAM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIUS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN J. 
Clasificación:
5.0

Total pros.

KEVIN T. 
Clasificación:
5.0

Ernie was very professional and helped us tremendously! He helped us throughout the whole rental process and answered all our questions. It was our first time renting UHaul and I would definitely recommend this location to a friend. Excellent customer service!

CONRADO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
5.0

QUICK AND EASY

DIANA M. 
Clasificación:
5.0

Ernie made the experience of pick up and drop off extremely quick and easy! This is my second time renting at this location and both times have been great experiences. I will make sure to continue going back for any moving needs.

RICARDO V. 
Clasificación:
5.0

Best customer service!! Easy pick up and drop off process!

Elena A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis H. 
Clasificación:
5.0

No improvement is necessary. My truck was ready early and they substituted a 15' for a 10' at the same price. Checking in was very quick and to top it off, the truck only had 34 miles on it?

TIMOTHY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

Install rear cameras so reversing ain't so terrifying, haha!

Michael R. 
Clasificación:
5.0

The owner is kind, inviting, and beyond helpful. I'd give him 6 stars if I could

David T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

Quick service and friendly reps

ASHLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

guillaume R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel M. 
Clasificación:
5.0

Everything we great! Ernie was very profesional, explained everything as well as helped and made the stress of moving. Very simple. Considering the heavy expense of this move. Ernie explained and helped with making the rental experience pleasant! I will always rent from this location and refer all my friends. The location was very clean.

Rachel R. 
Clasificación:
5.0

Nada

Adam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler V. 
Clasificación:
5.0

Mr Erny is a very nice guy and very responsible. Speak perfect English. He make sure the service Uhaul provide excellent. The truck is in excellent condition, and he took time to inform customer all the things the client should know in order to drive conveniently and safely. But one thing is, I got Uhaul truck hit on a private car port top. I hope Uhaul insurance will and can covered it. Mr. Erny is a very easy approach person that people likes and love to give business to. And I am a Uhaul fans. I like to transport own furniture and pick up my own package stuffs. Mr. Erny sure take good care of my needs. Gracias.

NGA PING DABY M W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
2.0

Signs in the building stated employees were to wear mask at all times. Half ways through my transaction that was delayed, the cashier woman removed her mask and began working without it and finishing my transaction.

Rick J. 
Clasificación:
5.0

Great place to rent a trailer

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY O. 
Clasificación:
5.0

I rented a trailer from this location and was very pleased with the service I received. Even when unforeseen events occurred, Ernie reached out and took care of it. I would definitely would do business with again and recommend them.

HUGO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
1.0

Fees are too high. I was charges 30 for gas and 20 dollars for them to pump it. As well as the miles fee ontop.

JAVIER V. 
Clasificación:
3.0

The trailer was fine, but we never go the dolly and called once we found out and told by some lady that she'd take off the cost. We never got an email to confirm this. So I called again this morning and told someone would come call us and no one ever called back. Just lazy, dropping the ball, pass the buck service.

WILLIAM S. 
Clasificación:
5.0

I just want to say that the 10 foot truck drove like a dream and got spectacular gas mileage. To Prescott Valley and back to Phoenix for $30 in gas. Yes I am totally satisfied with UHAUL.

JANE G. 
Clasificación:
5.0

Extraordinarily helpful. Guy knows his stuff - I walked in with about a million questions and he made everything crystal clear. I would highly recommend this location and staff.

GARRETT K. 
Clasificación:
5.0

Thank you so much to everyone I encountered. Keep up the great work!!!!!!!!!!!

Samantha M. 
Clasificación:
5.0

Ernie made the experience outstanding!

Mauro B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
5.0

It was great to use the phone app

Ed P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

They were really fast and effective!

CONNOR C. 
Clasificación:
5.0

Seriously felt like I was in a time warp with how fantastic the customer service was!! I can't remember the last time I've had anyone treat me like my business matters and go above and beyond with just a few details!! Renting the trailer was the easiest part of my move, most rewarding and seamless. I could've done without the heat, but I don't think I can fault UHaul for that one ...though, if he could have, I believe this guy would have helped me that too!! Thank you so much!

Heather V. 
Clasificación:
4.0

While the pick-up service was excellent and I was in/out in under 5 minutes, the truck had food bags and men's underwear underneath the seats in the cab; it had not been thoroughly cleaned!

YVONNE H. 
Clasificación:
5.0

These guys on 16th St. and Oak are great! Fourth time I've use them and everything has gone smooth each time.

Christopher M. 
Clasificación:
5.0

The staff was excellent, helpful, and very professional. Definitely would recommend.

Jeff T. 
Clasificación:
5.0

The service and truck were great. I put down yes to clean, but really the cab could have been a bit cleaner. There were some crumbs and peanuts.

JOSEPH C. 
Clasificación:
5.0

Great Experience, everyone was very pleasant and helpful

Thomas F. 
Clasificación:
4.0

Ernie was the best. There was even a problem with my bank card and Ernie was never concerned that the bill was not going to get paid. I ended up paying cash to prevent any further headaches for Ernie and my card and it all worked out. Ernie is certainly an asset to the company. Thank you for everything and if I ever have a need again I will return to your store.

Jana M. 
Clasificación:
5.0

Was a great customer service experience. The employees were very friendly and helpful

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica M. 
Clasificación:
2.0

There was great confusion when we arrived. They couldn't find our reservation, and it took more than an hour to get the equipment.

Alan C. 
Clasificación:
5.0

Best Uhaul personel i have done rental business with! Highly recommended

ROBERT A. 
Clasificación:
5.0

The two men at the front desk were very very helpful! They helped me get a lower rate than what I selected and did their best to have me save money. This is my very first time using any U-Haul service and it was the best! The guys were very friendly and informative. Would definitely recommend their service and professionalism! Keep up the great customer service!

Eliza C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

You're awesome. No complains.

Helen P. 
Clasificación:
5.0

Had appointment for install wire harness kit and no one could install. Went to Indian School location for appt rescheduled and no one there to install at appt time. Went to 3rd appt for install.

Kayla H. 
Clasificación:
5.0

The guys at this location are awesome. Mike, and the other guy whose name I don't remember (sorry), were really helpful and friendly. They went above and beyond too when I called at 430pm because I found the truck had one flat rear dually tire when I got the truck to my apartment. The secretary at the office called the guys name I don't remember after he left for home and he called me back to help get roadside assistance. There two guys professionalism and courtesy really made my move a lot less stressful. I can't thank them enough. My only regret was I did not have any cash on me to tip them or buy them lunch. Thanks a lot and I hope they see this message!!

MASON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reed M. 
Clasificación:
5.0

I would like to start by highly praising this facility for making my Uhaul rental experience great. The process from start to finish was outstanding. Did not have to wait long at all and customer service was incredible. I highly recommend anyone needing a rental to go to this location. Ask to speak to Ernie as he is highly qualified and will make the process very easy! Thank you Ernie and staff!!!!

GUADALUPE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn B. 
Clasificación:
5.0

I felt the customer service at this location went above and beyond to help me out during a difficult time. Not only was Ernie, the man who help me, friendly, he was also beyond supportive and understanding! I would highly recommend this location for all of your U-Haul needs! Quick to respond to situations and request.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST G. 
Clasificación:
1.0

I'm curious what you thoughts are on customer service? The receptionist “vern” I think needs to be taught how to give value add service to the customer standing in front her! I definitely felt unappreciated, un-welcomed and not valued at all as a customer and I only wanted to rent a truck for less than 2 hrs, and had to ignored and pay 58 dollars for that! Unacceptable customer service

Michael W. 
Clasificación:
5.0

Ernie made the rental experience very painless and easy! Will be referring everyone here! Thanks again Ernie!!

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randi S. 
Clasificación:
5.0

We had a great experience! Ernie made our move easy and convenient.

ALEXANDRA H. 
Clasificación:
5.0

I would give Ernie a 10/10. Went above and beyond to help me out in a tough spot with moving, really appreciated working with him

Nicholas O. 
Clasificación:
5.0

Amazing customer service definitely recommend to anyone looking to move or rent a truck from this place!

Christopher Mich D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST G. 
Clasificación:
5.0

Loved Ernie he broke it all down easy to recieve,And even had a laugh or two great employe!

JERRY J. 
Clasificación:
5.0

Not much you can improve. The truck was ready ahead of the promised time. It was clean and nearly new. Excellent vehicle. The u-Haul Service rep was professional and congenial. I highly commend U-Haul for the customer service expertise of Ernie Garcia. Ernie made the U-Haul experience just that much better.

JACKSON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELEST C. 
Clasificación:
5.0

Nothing. Very helpful and efficient

LISA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda V. 
Clasificación:
5.0

Ernie was fabulous. I am so happy I went with an independent U haul office as the personal care to help make my move easier was invaluable. Any question I had was responded to immediately. Even though his location was 20 min further than the U Haul center, it was well worth it. I will certainly send anyone I know that needs a U haul in the Phoenix metro area to his location. Thank you Ernie!

Taylor L. 
Clasificación:
5.0

No comments for improvement. Everything went very smooth and handled all of my needs well. I was in and out with everything I needed pretty fast! The miles listed on my truck were off so they even added a few free miles no questions asked.

GREGORY D. 
Clasificación:
5.0

Nada

Pearl H. 
Clasificación:
3.0

Dropped off the truck after hours, and left the key in the drop box was convenient.

Polli J. 
No se han enviado comentarios para esta ubicación.

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