Customer Reviews for Princeton Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The equipment is always clean and always there when I need it

Rating:

5.0

Overall a good experience.

Rating:

4.0

Overall I was satisfied with my unit. The only thing I think could’ve been better was that I did get a little bit of water damage on some boxes stored in the back of my unit and the pest control could be a little better. There were alot of webbing and a few spiders and insects in my unit. I could tell they use a service as most of the pests were dead but they may need to update the frequency of applications.

Rating:

5.0

The rental was ready and waiting for me—no issues with the rental.

Rating:

3.0

The back part wasn’t clean, but it wasn’t a big deal. It’s raining other than that I was happy with a experience.

Rating:

5.0

The staff at Princeton Storage was always friendly, helpful and courteous. The units were clean, the doors and locks worked great. The best storage units I have ever used.

Rating:

5.0

They have many affordable options for climate controlled and non climate controlled. Easy access any day of the week for clients. Facilities are very clean.

Rating:

4.0

Nice but too expensive.

Rating:

4.0

COULD HAVE OFFERED US A BOTTLE OF WATER SITTING ON THE SHELF BEHIND THE DESK. PROBABLY 40 OF THEM AND THE 3 OF US WERE OBVIOUSLY PARCHED.

Rating:

2.0

The worker who was supposed to open at 9 AM was 8 minutes late and did not apologize for the delay.

Rating:

5.0

Customer Service was superb!!!

Rating:

5.0

Hours of operation need to be updated with higher ups. I was given a 10 am pickup time for a Friday rental. The site opened at 11 am. Not much of a delay. Our move went well. For future needs we will return. Thank you.

Rating:

5.0

Josh made renting a unit and returning a truck fast and easy

Rating:

5.0

Thank U all for the service u all provided the access as well as being clean every time I came thank u

Rating:

5.0

Great customer services, just keep it up.

Rating:

1.0

Bad customer service. I declined ins and got charged anyway. Customer service was no help. Rental office was even worse.

Rating:

5.0

The gentleman that waited on us was very helpful.

Rating:

4.0

Josh was very accommodating. The facility would have gotten 5 stars if there was waste bins for small trash items after sweeping out the unit.

Rating:

5.0

…

Rating:

4.0

Front desk staff could be a little nicer

Rating:

5.0

The manager is not Applebee's-bubbly-friendly but he's professional, competent, and not rude.

Rating:

3.0

Learn to have the trucks at the location where which they are requested. Because everytime that I make reservation they are never at the location that I request them from.

Rating:

3.0

the lock on the back of truck was a bit rusty and difficult to open using the word code for it. (24/7 option) Use different locks. It made me late 30 mins in the rain and still had to have the truck back by 10:30. and the truck only had 1/4 fuel...that also takes away from time..to stop and have to put gas in it twice AND STILL GET CHARGED A $30 FUEL FEE. IT WAS AN EXTREME INCONVENIENCE.

Rating:

5.0

Nothing! Hold your heads high! Thank you!

Rating:

4.0

Clean the outside of the trucks you rent out. Do not rent out trucks with a 'shimmy' steering that are dangerous to drive. Mechanical problem with LOOSE steering that had way too much play.

Rating:

5.0

Very friendly and helpful.

Rating:

2.0

No one at location when they said they were open … twice once am and pm

Rating:

5.0

Friendly and professional

Rating:

5.0

Easy drop off

Rating:

1.0

I could not get the truck on the mobile check in because there was a lock on the storage area of the truck and once opened up my equipment was not inside. This caused me to be late to meet my movers.

Rating:

4.0

The manager didn’t want to take the trailer, stated he wasn’t supposed to be a drop off place, but he did take it for us. The location was off by 3/4 of a mile and we found it by accident. I was appreciated that he received the trailer.