Comentarios de los clientes para PrimeView

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de PrimeView

Clasificación general:

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scott E.
Clasificación:

great location. Best location ever.

Paul B.
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The drop off location is owned by a satellite dish installation company, that was not open at their stated business hours. I find it hard to believe your company would allow a trailer to be dropped off at a location where there would be no one to help un-hitch! Not everyone is capable of taking off a hitch. The video instructions would not load into my cell phone. I was at the location for an hour before getting some help (from a third party) to get the hitch off. I won't drop off at this location again.

Alexander S.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Bill R.
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Have used Prime View U-Haul a number of times over the years. Every single time it was convenient and hassle-free.

Kevin H.
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El cliente no dejó un comentario.

Gregg G.
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I have rented U-Haul‘s from multiple places and this is by far the best one I've ever dealt with. Very polite, accommodating and met all my expectations. Highly recommended

Shane A.
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They didn't have the other items I reserved in the truck when I arrived I had to go to multiple locations to get hand truck and furniture pads cost me 2hrs of my time

Luke W.
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El cliente no dejó un comentario.

Brian H.
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El cliente no dejó un comentario.

Douglas W.
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El cliente no dejó un comentario.

scott W.
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clean,safe, and out the door. Thank you

MATTHEW M.
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El cliente no dejó un comentario.

Danielle E.
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Arrived at location and back of truck was filled with materials not ordered so had to empty. Also dolly I ordered was not in truck so had to move without it.

Jamieson A.
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El cliente no dejó un comentario.

Jamieson A.
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El cliente no dejó un comentario.

MaryAnn V.
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No one there. When we called and left a message for him to call us back so we could confirmation we dropped uhall off he still has not contacted us. We made 3 phone calls and left 1 message. No reply.

amy L.
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I ordered and paid for 24 moving blankets, but only 10 were present, and they looked dirty. I've called twice to talk to the manager, but have not received a response. Otherwise, he was very helpful and responsive with setup, but he has been totally silent since there was an issue.

edgar E.
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The very best uhaul experience ever! Truck was safe and clean. The uhaul staff at this location is friendly and knowledgeable.

BILL N.
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El cliente no dejó un comentario.

Sandra H.
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Was told my reservation size wasn't available and was told I would have to drive over 20 miles to get my truck. They would credit the miles but not the gas. When I asked what could be done I was told nothing could be done (I'm a female). My husband called back immediately and was offered a bigger truck in the same city as the original location!!! When we went to pick up the truck no one was there. We went into the hair salon next door and the owner of the salon called the U-Haul manager and stated, “this happens all the time.” My husband spoke to him and he stated that he thought we were doing online pick-up. So we went to the App Store, jumped through hoops and after a phone call to the U-Haul dealer finally got it opened!!! Oh, and while we were there we met another customer who was trying to pick up his truck and couldn't...he became so frustrated that he left!

Thomas S.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

TIM O.
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friendly and knowledgeable

Angela H.
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El cliente no dejó un comentario.

Axel B.
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El cliente no dejó un comentario.

ryan W.
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Owner was friendly and helpful. U Haul rental is a portion of their business so there is not really a dedicated space for it.

Shirley S.
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El cliente no dejó un comentario.

axel B.
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El cliente no dejó un comentario.

cody S.
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El cliente no dejó un comentario.

jerreta V.
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El cliente no dejó un comentario.

Raymond C.
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El cliente no dejó un comentario.

RON P.
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Convenient and most importantly quick! Anytime you're moving, time is of the essence. To get in and out quickly just makes for a better day. Definitely consider these guys a great resource for the future.

vince E.
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Very good experience.

Billy G H.
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This location is basically a grass lot without concrete entry/exit drive. Poor entry/exit. Had to maneuver the trailer 3 different times to drop the trailer. No room to make a circle to back into parking. Attendant called day early to ascertain when I would arrive so someone would be there. Wanted to have me self drop without help. Seems to be a part time endeavor for this business.

Daniel B.
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Only problem I had was, I called to get a price and they said 61.00 so I went up to 4510 Keith Bridge Rd, Cumming, GA gave the guy at the counter all my info and he said it would be 78.00. I told him I had just called and got a price of 61 so I went back and called the 800 number and they said he didn't even have any that were one way so he sent me to this one and all went very well. The manager was very helpful and got me hooked up and I was very happy. Also I did try the online web site but it kept telling me my 1995 Ford F150 wouldn't pull the 2018 Kia Forte I was setting up so thats why I had to call the 800 number. Anyway I got what I needed and all is well.

harold J.
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El cliente no dejó un comentario.

sheryl C.
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El cliente no dejó un comentario.

Perry C.
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El cliente no dejó un comentario.

James S.
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Very safe and knowledgeable location and staff. Scott has a great team. They pulled the truck up and cooled off the cab. Scott went over safety info before we left out. Truly a friendly but professional business.

James O.
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El cliente no dejó un comentario.

Patrick P.
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El cliente no dejó un comentario.

Tim P.
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Left several messages hours before pickup and never got a return call. I arrived 10 minutes early to get Uhaul but no one was there and no one showed up till about 10:45. The man was courteous but unconcerned with the time delay.

James O.
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El cliente no dejó un comentario.

frank S.
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El cliente no dejó un comentario.

Lawrence L.
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Equipment was used on a one-way transfer from Georgia to Florida. The item size was 4 by 8 that was extremely old, some of the marker lights to not work properly. U-Haul should provide the device that converts the flat pin into a 7 pin round adapter for newer automobiles. It should not be an additional cost to the customer to add at U-Hauls equipment so that it would be utilized on newer automobile equipment. U-Haul has billions of dollars yes, and places the burden on the customer. This piece of equipment should be retired, the tires were worn, and had some dry rot on the side walls. Maximum speed drivable was 45 miles an hour because a fear of blowout. Delivery location in Gainesville Florida was an excellent location to drop this older piece of equipment off, the manager was told that it should be retired. Whether or not he will suggest it to the regional manager is questionable. I could very well see and unintelligent customer driving this piece of equipment too fast and the tires would fail that's causing a catastrophic accident. In essence it would be U-Hauls fault for not keeping its equipment up to par and utilizing equipment w Way beyond it's useful life. U-Haul Executives need to be used as undercover bosses across the United States to see what real customers are up against.

john E.
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El cliente no dejó un comentario.

charles W.
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El cliente no dejó un comentario.

Donald S.
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El cliente no dejó un comentario.

Lyne G.
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El cliente no dejó un comentario.

Sylvia G.
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El cliente no dejó un comentario.

Kevin H.
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El cliente no dejó un comentario.

Tyler L.
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Called to see if they could pick up the trailer after my car broke down. Said he'd get back to me, never did...I had to have it towed there myself.

charles C.
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The customer service lady was very rude and would not listen. There was a mix up on the drop off location and she wanted to charge me extra for it.

Katrina B.
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El cliente no dejó un comentario.

raymond R.
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explain to customer he has more time on contract and ask if he would want to take home

Doris L.
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Awesome customer service on both ends of the trip.

Christopher B.
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El cliente no dejó un comentario.

Richard O.
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Great customer service. I was processed, hooked up, and on my way quickly and efficiently.

Russell P.
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El cliente no dejó un comentario.

Mark P.
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El cliente no dejó un comentario.

Rex H.
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Hard to reach by phone, always got voice message. Would be concerned if needed to contact in an emergency. But did not. Friendly contacts tho. Trailer's look like they had many miles on them, some need to be retired or refurbished. Was not sure how old the tires were so a bit of concern hauling long distance. Very concerned that not able to put a lock on the hitch for security esp. if leaving in parking overnight hitched to your car! Had to lock the chain which could be cut.

Andrew C.
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Did not return phone calls, had to wait outside over an hour waiting on person to show up. Truck was not very clean, needs to be serviced.

DANNY P.
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El cliente no dejó un comentario.

Ron H.
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El cliente no dejó un comentario.

wallace C.
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Its always great to work with Scott at Primeview. He is extremely helpful and flexible.

Robert H.
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El cliente no dejó un comentario.

Amy R.
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It was a drop off location

Madeline D.
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excellent, manager helped me get my hitch changed at the tire dealer before leaving.

john B.
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The agent was a satellite tv and surround sound shop with no knowledge of the Billing ? I told them the amount was wrong but they had no Idea how to change it ! I'm going to dispute charges because Nobody from customer services can invoice me properly or send me a correct invoice reflecting what I was supposed to be charged or show the refund taken off the improper charge ! Never rent from them again !!! I'll drive the rollback and spend the extra in fuel and not waste time with stereo and surround sound technicians that no nothing about U-Haul polices and paperwork !! NO THANKS

David W.
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The first place we reserved the truck was awful but this place was just fine

wallace C.
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Scott has been providing great service to me for over five years.

wallace C.
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Scott always provides the best service!

wallace C.
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Scott at Primeview ALWAYS goes out of his way to accommodate me. i rent through him four or more times per year.

LEE B.
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Go over any leakage that was taped over on roof

RANDY C.
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I called for 3 days and left messages and no one HAS CALLED BACK YET! Had to call Uhaul to make sure the return had been processed. Told the Uhaul agent the problems and she DIDNT seem to care. Will tell everyone I come across about how bad your customer service is.

william D.
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El cliente no dejó un comentario.

pedro R.
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El cliente no dejó un comentario.

Frank G.
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There was a disconnect on pickup time and closing time but the individual drove back to the pickup location to make it right - very professional

Kellye W.
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El cliente no dejó un comentario.

Emmanuel J.
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El cliente no dejó un comentario.

Wallace C.
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El cliente no dejó un comentario.

Wallace C.
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El cliente no dejó un comentario.

paige W.
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El cliente no dejó un comentario.

Glen M.
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El cliente no dejó un comentario.

Alisha B.
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El cliente no dejó un comentario.

danny E.
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They met us early.

Richard S.
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El cliente no dejó un comentario.

Mark B.
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Due to owner having an emergency, I had to wait an extra 45 minutes for a person to show up. Not a big deal, but a little inconvenient. Otherwise, process was smooth and quick.

joanne W.
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nice and helpful

Valenti C.
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El cliente no dejó un comentario.

John C.
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Great service and attention! They were very helpful providing different options and tools to make my daughters mover much easier....I did not need them but nice to know they were available! Thank YOU!

Nell B.
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El cliente no dejó un comentario.

pineda M.
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Best service I've received in years from any company, anywhere. Thank you

kevin B.
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El cliente no dejó un comentario.

Tim O.
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Very knowledgeable, pleasant and helpful.

Tim C.
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El cliente no dejó un comentario.

Megan L.
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El cliente no dejó un comentario.

Julia H.
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El cliente no dejó un comentario.

PAUL D.
Clasificación:

Agent was very helpful, apparently figuring out that I had actually had to trucks rented to me as a result of the errors at the origin site. Had not been contacted by the agent at the original site, nor was it clearly evident on the UHAUL website which truck, I was driving. He managed to assuage my anger over the transaction and quickly got to the bottom of the issue, and issued me a corrected receipt and out of the door in less than 15 minutes. Happy with this site, could be better marked outside!!

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