My original pickup trailer was for Clinton Ma 8:00am on Saturday but got a call two days before was changed to River St Fitchburg Ma for 10am. I go there River St. they said they don't have any didn't know it was coming in. So I waited a few mins and called customer service which took over 1hour 15 mins to get threw and find another trailer. Ending going to Mechanic St Fitchburg which the lady didn't know how to hook it up. She asked a guy at the store to help to hook it up which he wasn't sure. I end up taking the back roads to the Leominster UHaul place to have them check the hook up.Plus I didn't have anything to hook up tail lights. They said it wasn't on right and they I need to have the wires for the tail lights. They also said I was lucky there was no damage to my vehicle. So Leominster got the trailer hooked up right. It was after 2pm when everything was ok to drive. So I lost the whole day which I had 6 hr and 1/2 to travel to Massena NY. I think we should get some kind of discount or a free rental of a truck. I drop off the trailer in Massena NY the guy was very helpful.Michael S.
Customer Reviews for Prime Convenience
(Distribuidor de U-Haul del vecindario)
Fitchburg, MA 01420
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 11:30 a. m.
- Dom.: 8 a. m. - 6 p. m.
- 7/1/2022 - 7/4/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make sure the KEY for the truck you're assigned to is available. Will never use U-Haul againJayne D.
Well to start they took too long to get me the truck and very unorganized.I waited about an hour to get the truck and another was the rate they gave me the wrong one instead of a in town rate they gave me the one way rate and i pay 2 times what the prize was so i need a reimbursement for the half.Daniel P.
El cliente no dejó un comentario.Ty B.
El cliente no dejó un comentario.Stephane B.
nothing, everything went great and nice peoplejames L.
El cliente no dejó un comentario.Avery S.
Arrived at location and the person working didn't know how to check us in so we had to wait for her to call lol her boss then wait another 30 minutes for him to try to check us in on the phone then when Internet didn't work we had to wait for him to come. Then once we got the truck it wouldn't start, dead battery, he jumped it. Once we got into the truck there was trash in the cab. Then after we loaded the truck at first it wouldn't start but after some time it started.William L.
The pickup was me talking on the gas station cashier's cell phone with a supposed U-Haul agent and trying to get cell reception. It took at least 30min when I had a reservation. I couldn't upload my driver's license, etc. I liked the gas price at the station when I returned it but it was not an ideal location.Aimee H.
El cliente no dejó un comentario.ANGELJ A.
El cliente no dejó un comentario.Kyle H.
El cliente no dejó un comentario.Faith M.
El cliente no dejó un comentario.WAYNE T.
El cliente no dejó un comentario.umar M.
Inform customers that's this is not an actual uhual facility it is just a pick up location.DANA B.
location isnt very accessible if youre coming from outside of the area, so that is the only drawback, so then when driving the larger UHaul, made a little challenging, but othewise a smaller uhaul rental would not have been a problemTANYA M.
This was not my drop off location. I dropped off my UHaul trailer on 120th in Broomfield, COTimothy F.
El cliente no dejó un comentario.sharon D.
I did not recieve my furniture dolly or 12 furniture pads but I was charged for them. A refund on those would be nicePam S.
El cliente no dejó un comentario.JERRY C.