The location tried to change my reservation settings in order to charge me more. And tried to double charge for my trailer also after payment.
Timothy C
Customer Reviews for Price Down Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The time it took to check out
Philip SReduce the the price mileage
Kevin RGood
Boyd LPoor customer service at price down food market and inaccurate pricing.
Latisha SHad no customer contact at price Down Market. The self return was easy to understand.
MICHELLE KNeed to have online and pick up sign in more connected together , basically had to go through whole rental process when picking up dolly.
david kStop double charging me
April Wdo not utilize this facility. I turned the trailer in on Sunday, February 19th, 2023, at around 1030 AM the gentlemen assured me he would check it in. He did not after a hasty phone call where I was accused of not turning in the trailer, He remembered and turned it in a day late which cause me to incur an extra day charge. I will dispute the charge with AMEX and never utilize this facility for any reason. It was pure negligence on the part of your local agent that allowed this to occur and I will not pay the price.
James BWe was charged another $21.00 on our debt card .. that was 3 hours after we brought it back. And we washed it out. This experience was very bad.
Richard BThe location was not a haul office but attached to a mom/pop convivence store, Thte gate was up and leaves filled the bed of the truck. The individual kept taking care of other customers that came into the store before finishing my rental, The other man didn't even look up because he was on his phone the whole time. Not happy!
lawrence tWiring harness plug needed to be replaced. Was the first time I had to hook up the trailer most of the time this is done by the attendant
Bryan GI reserved a truck and the location to pickup the truck was closed on Saturday. I called and had the location changed to one that was open. The new place didn’t have the hand truck that I reserved with the truck. Had to go to another location to get the hand truck. The inside of the truck was filthy dirt and food all over the floor.the truck was making a strange sound from the engine I was concerned if I was going to break down on my one way 225 mile trip. But I made it The truck severed its purpose just getting the truck and equipment and cleanliness was the issues.
roger sThis location was horrible and the manager tried to cheat me out of my money by charging me for miles I did not use but I had proof of what I used. He tried to make me understand why he didn’t want to return my deposit by making up lies about false fees but I thank God that it all worked out in my favor and the Lord Blessed me to receive what was owed to me. If you are ever looking for a uhaul please NEVER go to this location. I have used uhaul in the past and had great experiences so it’s not uhaul in general but it’s the manager of this store/uhaul rental. 1 star is an understatement because honestly it’s in the negatives but the lowest is 1 unfortunately.
Shikeirha Hall was good but it had 1/2 tank but when i put 3/4 tanks of gas hopefully i can get some cash back a total $50.00 dollar i will be good with i can get $25.00
Lonzell ENot much
ALFONZO WVehicle had trash in the cab and the cargo area had not been swept or blown clean.
BILLY PIt’s a Convenient store
Steven SIt is a gas station and the clerk wouldn’t even get out of the chair. When I finally got the keys and ask which truck was mine he told me to match the numbers
Chad WTHEYRE RUDE AND TRY TO GET OVER ON YOU.
Deseree BHave the person that doing the transaction complete the one that is purchase first before waiting on another.
Dorothy EThis is not the location that I selected to return the trailer when I made my reservation. It was farther away than two other possible drop-off locations, one of which I have used before to drop off trailers. Neither the texted links from Uhaul nor the online account gave me any options to change the drop-off location. In fact, in my online account it showed the location that Uhaul had selected for me and said that it was just a suggested location. Yet it also said that if I dropped the trailer anywhere else there would be additional fees, and there is no option online to change the drop location. All of this added an extra 30 minutes to my trip dropping off the trailer. I will likely look at other alternatives to Uhaul next time in the hope of having some flexibility.
Jamey DThe customer service was terrible I was over charged for a 19.95 rental the man at the store made up mileage and kept charging my card for different prices until the charges went through I hope and pray I never have to use this company again!
Corneshia HTerrible customer service never again we don’t have no choice only one location open in the day that guys terrible he don’t know what he doing
SHAKTIKUMAR JN/A
Teresa DMake it clear when you are selecting items online that the location you end up with may not be the same as the one you chose
Cristal TMy original booking was with another location. I arrived at that location and it was closed although online it said open and the uhaul website allowed me to schedule for that time. I had to call the 1-800 number I order to adjust my reservation.
Savanna BTruck was dirty inside trash in the floor used tissues ,in the back of the truck hadn’t been swept out strings tied all to the wood rails
DONALD DI was supposed to have a dolly with my rental but it was not in there so I wasted money
Camille GNot safe
TODD MOk
EARL SPrioritize support to the U-Haul customer during the short time they are picking up equipment. Make sure the customer confirms itemized charges on the receipt, even if sent via email.
ROGER NI was not aware of all the extra fees, I will not utilize u haul again. $118 for 2 hours nope.
Kasondra TProvide what the customer orders...i.e. ordered 2 dozen moving blankets and got NONE. Also got a truck with a check engine light on and the clerk stated that it was fine, they know about it, you are good to go. Stressed all the way to my destination that I was going to be stranded on the side of the road abs that made for a very long stressful drive
ANN-MARIEPATRICE OVery helpful and very quick.
Ashley MWhen I arrived I was asked which vehicle was I dropping off. I pointed to the vehicle and was then asked to drop my keys on the counter and that was all that was needed. I asked for some type of paperwork confirming. I was advised it would be coming via email. I then advised I would wait until the email was sent. He then began to check me out by going to the truck and checking for damages and fuel. When he returned he advised that the fuel cost was going to be $27. I disputed that cost and he found an error when he input amount of fuel on checkout. I could not help but wonder how I might would have been overcharged if I did not wait for a clear and clean checkout process and email confirmation.
JAMES FGuy seemed pre-occupied. I didn’t know when he was talking to me or talking on his Bluetooth.
DANIEL HI had no problems the customer service was great and the process were quick and easy.
Marcela WThey did not have any hand trucks for us to use. I wasn't told about it until the morning of which put me behind schedule. I had to go somewhere else to rent one. All trucks should come with a dolley/hand truck.
JERVANTE JTruck was not clean and it took long time while check out.
Gopal SPerson in the store made me wait until he was finished completing a task he was performing. I had to talk to someone on the phone for the rental. The truck was dirty in the back we had to clean before using. The cab area was a little clean on the drivers side but when I turned on the air conditioner dog hair was flying all over the cab. Alignment on the truck was off and brakes squeaked. Worst experience I have ever had with U-Haul.
NICOLE DMore cup holders
Susan PWe had to wait for the person to find the key from offsite before getting the dolly so not great for time crunch.
Kevin SBe more personable and business oriented follow uhaul procedures therefore more approachable,ask if additional items are needed end with a stay safe on the road instead of a I just got that truck 🤷♀️
TIFFANY WRemind your staff to check that the previous customer did not leave a padlock on the door. Your facility did not have bolt cutters or any other tool available to remove the lock. They did offer a different trailer, but I chose not to wait for it to show up. I found a mechanic who removed the lock for a modest fee.
gordon eEnsure the smoke smell is aired out before each use
Kinney NThe young man at the location was very polite and profesional. I hooked up the trailer to the truck, the light cable was missing and he quickly recoverd another from a different trailer. In no time I was on my way. He hadn't mentioned the inspections texts I was going to be sent to pre-inspect the truck and trailer so they timed out before I was able to use them.
Tony AThe location never checked my truck back in or refunded me for the equipment I didn't get. Also I had to call the 1800 number 3 times to get the refund. Next time I am going with a different company
Caitlin MAbsolute worst experience with uhaul ever. I arrived a day early to drop off and the man walked outside pointed and said just leave it over there. After asking if I needed to do anything else he said no we will email a receipt. He never reported that it was returned was told when I spoke with customer service a few days later they make sure it would be returned properly when they contact that store. Then on Monday exactly a week after returning he still hadn’t said that I returned it had to go back to the store where he denied having the equipment even though it was moved in between other trailers told him it was the same trailer and showed him a photo of the same trailer number he still denied it being the same one then said he would have to pull footage and call back after having him check footage while there he finally admitted I was there and that it was the same trailer after just lying about it. Would never recommend this store for anything makes me rethink using uhaul again if this is the kind of place they choose to do business with.
Michael M