Be more personable and business oriented follow uhaul procedures therefore more approachable,ask if additional items are needed end with a stay safe on the road instead of a I just got that truck 🤷â€â™€ï¸
TIFFANY W.
Customer Reviews for Price Down Food Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Remind your staff to check that the previous customer did not leave a padlock on the door. Your facility did not have bolt cutters or any other tool available to remove the lock. They did offer a different trailer, but I chose not to wait for it to show up. I found a mechanic who removed the lock for a modest fee.
gordon E.Ensure the smoke smell is aired out before each use
Kinney N.The young man at the location was very polite and profesional. I hooked up the trailer to the truck, the light cable was missing and he quickly recoverd another from a different trailer. In no time I was on my way. He hadn't mentioned the inspections texts I was going to be sent to pre-inspect the truck and trailer so they timed out before I was able to use them.
Tony A.The location never checked my truck back in or refunded me for the equipment I didn't get. Also I had to call the 1800 number 3 times to get the refund. Next time I am going with a different company
Caitlin M.Absolute worst experience with uhaul ever. I arrived a day early to drop off and the man walked outside pointed and said just leave it over there. After asking if I needed to do anything else he said no we will email a receipt. He never reported that it was returned was told when I spoke with customer service a few days later they make sure it would be returned properly when they contact that store. Then on Monday exactly a week after returning he still hadn't said that I returned it had to go back to the store where he denied having the equipment even though it was moved in between other trailers told him it was the same trailer and showed him a photo of the same trailer number he still denied it being the same one then said he would have to pull footage and call back after having him check footage while there he finally admitted I was there and that it was the same trailer after just lying about it. Would never recommend this store for anything makes me rethink using uhaul again if this is the kind of place they choose to do business with.
Michael M.The staff was friendly and helpful so the customer service gets 5 stars for sure and the ease of getting what I needed. However, the Uhaul website did not allow me to upload photos to show the dents on both sides of the uhaul the inside had crumbs on both the driver seat and the floor and I was unable to upload all that to the website before I could get a contract and drive off. I was and still am a bit upset about that however, the drive was smooth returning uhaul was smooth and it was very convenient that the location of drop off and pickup was a gas station as I forgot until returning that I had to fill gas to half capacity. My only issue again is the check out website.
RUTHIE D.All went well.
ALFONZA F.Clean out the truck and I would like a refund
Jadiva W.Tha agent over charged me and I need to get my money back. Please have a representative call me 919-280-0957
David A.Let employees know what uhaul trucks are going to be reserve for what customers I didn't receive any paperwork just the keys at this location the first 2ctimes I I used uhaul when was leaving I received insurance info keys an a copy of contract this location cashier had no idea about anything an also I ask use a tow dolly for boxes which I used before for $10 an they said no it needed to be added when reservations were made pick up time was 9am I didn't get it til after 9:30 but I may use uhaul again possibly
Jeannette B.The person that helped us was very knowledgeable and helpful. He straightened out our issues and answered all our questions set us up and had us on the road in a matter of minutes.
WILLIAMERNEST L.Yhw gentleman I dealt with was polite and quick to help. This is the biggest reason I would come back here.
dale D.The rep was friendly enough, truck was clean and served its purpose.
Kendra C.Customer service sucks
TRECIA J.The uhaul that I had was out of line and the truck was wobbling bad! The breaks were also not working properly!
CHRISTY S.Upon arrival, we had to hook up the trailer by ourselves. When we returned, we were asked to unhook the trailer by ourselves.
Todd G.I was charged an additional $45, the gentleman didn't know what for, said he'd email me a receipt, no receipt received. I paid in cash.
Sara G.Was very satisfied
Benjamin B.I made a reservation to pick up a trailer in Wheldon NC. I was contacted the next day by uhaul and my trailer was not available at that location. They changed my pickup to a location 45 minutes south. I was reassured that the location would be open on Sunday. I called the location on Sunday and it went to a fax machine. I drove the hour south to pick up my trailer and nobody was there. I contacted uhaul and they said that the closest trailer was 100 miles north. The manager for the region was contacted and said that he would be there in two hours. I Suggested that they just let me take the trailer to another location which could then complete the rental which the manager agreed to. It's absurd that I had to drive an hour each way to rent a trailer and nobody was there. I didn't even get a reduced rate for the hassle and three hours of wasted time.
Jacob J.I wasn't really satisfied because i was reserved a 20ft truck but it wasn't available when I got there. I took a 15ft truck which put us behind on time and money because we had to make two trips.
Shanta J.