Customer Reviews for Prestige Auto Group
(U-Haul Neighborhood Dealer)

42 reviews

1313 High St   Portsmouth, VA 23704

(757) 465-2301

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 465-2301

1313 High St
Portsmouth, VA 23704

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They need to get paid more their service excelled

ALLEN V. 
Rating:
5.0

Customer did not leave a comment.

grant A. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINEANN R. 
Rating:
2.0

Very convenient location in Portsmouth if you can do it all yourself

Robert B. 
Rating:
4.0

Customer did not leave a comment.

HAROLD G. 
Rating:
2.0

Had a hard time finding the turn in area. Serviceman was very helpful.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

CHARITY N. 
Rating:
5.0

Customer did not leave a comment.

STEVENT D. 
Rating:
3.0

Ensure you match customer's expectations with what the business can provide. I'd requested a 9 a.m. equipment pickup time, and was matched with a business that opened at 10 a.m. Also, better markings for the business would help reduce any possible confusion for future customers. It would also be nice if ALL the additional equipment (pads, dolly, etc.) were actually available and ready to go. Moving is stressful enough. These are the little things that make big differences from the customer perspective.

Kenneth G. 
Rating:
3.0

The reservation process and drop off process online did not work well. I have called Uhaul several times to try to correct mistakes made in my reservation and each time the wait was near or above an hour. Then the person I talked to couldn't help me. What should have been simple was extremely frustrating and disappointing that online tools for simple transactions. I have rented from Uhaul many times and it's gone fine, but this was a very poor experience.

scott N. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

LUCIANWILLIAM L. 
Rating:
1.0

The guy was very rude and never called me back. When I called he was very short and end the conversation saying he would call back but never did. He also was not present when I dropped off my truck so I was not able to ask question which is why I had to call a few hours after I left.

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Well I never even received a call back that the truck was checked in,I returned it the same day that I rented it only for a few hours to go very very short distance and I never got a callback or any of my refund that I thought I was entitled to....

MATTIELAUERNE M. 
Rating:
3.0

I had a reservation for a 15' truck and it was nothing there!!!! They said I could wait until 1600 to see if one will get returned. No trucks closer then 60 miles away. I had to opt for a 12'x6' pull behind. I would like to see a 20% refund for my troubles that were caused by not having the original truck there!

PATRICKJOHN H. 
Rating:
3.0

Customer did not leave a comment.

Leigh G. 
Rating:
5.0

Customer did not leave a comment.

TEDDYDEAN H. 
Rating:
5.0

Getting to the office was a bit of a challenge as it wasn't very well marked on the secondary door, but the rest of the transaction went well. The cab of the truck smelled straight like smoke / ashtray and had cigarette ashes on the floorboard. Luckily no one in my family is allergic to cigarettes. I'm not sure if smoking in the cab is authorized, but it shouldn't be allowed for the health of non smokers.

AMY M. 
Rating:
4.0

Drop off was easier than pickup

Ken N. 
Rating:
5.0

Gary Hunter did an exceptionally great job of customer service. I really appreciated his can do and positive attitude to facilitate my trailer rental.

ROBERTBROOKE W. 
Rating:
1.0

I had a horrible experience with Uhaul not the vendor. The uhaul rep called me and changed my location and gave me the wrong pick up time. The location was closed until 10 am and I had a text confirming my time at 8 am. Poor customer service experience. The guy at the pick up location tried to help me. Horrible experience.

DIANA C. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
3.0

I did everything on the phone and she was very helpful. Not sure about the location other then I saw a drop box and one other Uhaul parked there. The name on the paperwork and the name on the building were different.

Michael A. 
Rating:
3.0

Owner very friendly, but only one who did rentals, therefore waited a long time while he attended to other non-uhaul business.

ERIN KATE D. 
Rating:
3.0

The process for checking in had me waiting 30 minutes to retrieve keys. The guy who serviced me was unsure about the process or couldn't procure my paperwork which ate into my turn in time and put me behind schedule. Other than that, the location entrance was confusing and also there were no identifying signs indoors to figure out who to talk to for the UHAUL stuff. Needs to be a swifter process.

sydney B. 
Rating:
5.0

Customer did not leave a comment.

SUNGAE L. 
Rating:
4.0

Customer did not leave a comment.

Morgan Z. 
Rating:
5.0

Super friendly

Joel W. 
Rating:
5.0

Just keep providing the same excellent professional service.

VICTORMATTHIAS P. 
Rating:
3.0

Customer did not leave a comment.

REGINA S. 
Rating:
5.0

Customer did not leave a comment.

MARKRICHARD D. 
Rating:
1.0

Very poor service

RICHARDSPENCER G. 
Rating:
5.0

I drop off in the middle of the night have no impression

STEVEN J. 
Rating:
5.0

Great customer service. Above and beyond.

BLAINE C. 
Rating:
3.0

Had to hunt personnel down twice to get assistance removing a trailer from a vehicle.

samantha L. 
Rating:
1.0

Overcharged and customer service was bad

DYLANJOHN W. 
Rating:
3.0

My contract had a location set close to airport , the night before Uhaul called and said it was changed to a different location , so when I got to VA I had to go to a different location , got to location no one there called Uhaul , customer service agent didn't seem to care , but did find me another location with my help . So what should have taking me maybe an hour ended up taking almost 3 hours , which put the moving back ...

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
4.0

Customer did not leave a comment.

TY'TEANNALAMONSH P. 
Rating:
1.0

The guy who was in charge was 30 minutes late. He also did not know how to use the equipment which wasted more time. It would have taken longer if one of the other employees did not check on us. Also, for some reason there was no backup camera or a way to see what was behind you when you reversed, as well as the wipers needed to be changed.

FREDERICK W. 
Rating:
4.0

Customer did not leave a comment.

Gwendoline P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top