Customer Reviews for Prescott Valley Rv & Self Storage
(U-Haul Neighborhood Dealer)

319 reviews

9525 E Lorna Ln   Prescott Valley, AZ 86314

(928) 772-4426

Office Hours

  • Monday - Sunday:
    10 am - 2 pm / 3 pm - 5 pm

Services at this Location:

Contact Us

(928) 772-4426

9525 E Lorna Ln
Prescott Valley, AZ 86314

Services at this Location:

Office Hours

  • Monday - Sunday:
    10 am - 2 pm / 3 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The person in the office was extremely nice and helpful. I would recommend this office to anyone. We had a great experience.

Ken Romero 
Rating:
3.0

Customer did not leave a comment.

Bruce Rapp 
Rating:
4.0

Customer did not leave a comment.

Christopher Atwood 
Rating:
4.0

Very kind peoe

Pamela Menis 
Rating:
3.0

Again, the drop-off location was changed from what we originally selected. This was very frustrating for us as we had ensure we would be within the milage and had to drive extra. Yes, it was just down the road, but it was different from what we had chosen. If U-Haul is going to change it, why do they allow you to choose where you want to drop it off in the first place? Both our pick-up and drop-off locations were changed. We did not appreciate that!

Caleb Metzger 
Rating:
5.0

Turn-in was effortless. Very friendly people there.

Russell Hamilton 
Rating:
5.0

Customer did not leave a comment.

JAMES YOAKUM 
Rating:
5.0

Ryan was terrific. We tried to use the app to rent but there was almost no cell signal and the app also seemed to have a problem uploading the drivers license. Fortunately Ryan helped us out.

Suzanne Kirk 
Rating:
5.0

No improvement needed. Ryan was a joy to meet and rent from. Truck was very clean and ran great! Office very neat and clean, with complimentary coffee, candies and key lanyards. Giving him, and the truck, 5 stars!!

Mason Quillin 
Rating:
5.0

Customer did not leave a comment.

Andree Cohen 
Rating:
5.0

Customer did not leave a comment.

Tam Pham 
Rating:
4.0

Customer did not leave a comment.

Tim Isbell 
Rating:
5.0

Customer did not leave a comment.

Martin Mee 
Rating:
3.0

The only be problem was u haul made me good out of my way to drop off the truck far from where I was when there were two other locations right next to me and at first wanted me to go a half hour each way and I said no

jordan templeman 
Rating:
2.0

Everything was fine, but I was over charged for milage when got back. Below is a copy of what I sent to customer service... Hi, I just want to report a problem with my truck rental today. Everything went fine until I came back to your office at 9525 East Lorna Ave. where I rented the truck from and loaded it. I then drove to 210 East Highway 69 and offloaded my belongings to my new storage. I went to the gas station that is on the same lot and filled the tank with a gallon of gas, then I drove back to the Lorna location and dropped of the truck. Then when your manager added up the milage, he said it was 18 miles, when the location was only 4.5 miles away. So somehow the milage doubled! This is NOT POSSIBLE.I DIDN'T GO ANYWHERE ELESE. If you look at the length of the rental I wouldn't even have had time to fill a twenty foot truck and offload it and go somewhere else. I don't know where the mistake was made, but a mistake was made. If you look at this link from Mapquest you will see that it is only 4.5 miles. https://www.mapquest.com/directions/list/1/from/us/az/dewey/86327/69-s-state-route-69-34.54123,-112.24716/to/us/az/prescott-valley/86314-2325/9525-e-lorna-ln-34.58105,-112.29942 Please adjust my bill. It is already expensive having to move and I don't wish to incure additional expenses even it's only a few dollars. It's the principe of the thing. I only drove 9 miles. Please take care of it. Thank you...

Ian Boyd 
Rating:
5.0

Nothing. The service was great and the Staff friendly and knowledgeable!

ANTHONY ROSS 
Rating:
5.0

Thanks

Edward Buckley 
Rating:
5.0

Customer did not leave a comment.

HEATHER WESTCOTT 
Rating:
5.0

Customer did not leave a comment.

Judy Allen 
Rating:
5.0

checked in on line twice as i didnt get a confirmation check in.

Monte Herring 
Rating:
4.0

Customer did not leave a comment.

JAMES FRAZER 
Rating:
5.0

Excellent staff, very helpful 👍

CJ Millette 
Rating:
4.0

Customer did not leave a comment.

Neil Stiller 
Rating:
5.0

Customer did not leave a comment.

Brian Woodcock 
Rating:
3.0

I didn’t drop off the truck

Edith Ferguson 
Rating:
5.0

Customer did not leave a comment.

Rebecca McIntyre 
Rating:
3.0

I dropped off my truck at 9:30 he told me he couldn't check me in right now but will email me a reciept when he has time to check it in. Noticed that they charged me for gas when I left it full with a picture I took. Will be calling corporate

Jennifer Schmitz 
Rating:
4.0

Ryan was quick to serve and get me checked in and out quickly.

Sonia Thompson 
Rating:
5.0

Customer did not leave a comment.

Dan Whelan 
Rating:
5.0

I didn't see a uhaul sign and was confused about where to park the truck.

George Erickson 
Rating:
5.0

Had a great experience with Uhaul Ryan was great .

Jeannie Milbeck 
Rating:
5.0

Very friendly great personality

Steven Kotch 
Rating:
4.0

Very friendly, easy going and great personality

steve kotch 
Rating:
4.0

Customer did not leave a comment.

Gary Moore 
Rating:
5.0

Customer did not leave a comment.

Michael McLaughlin 
Rating:
4.0

Make using the app for self check in intuitive. Also, make sure the key is in the correct lock box ;)

Alvin Crain 
Rating:
1.0

It took almost 2 hours to pick up the truck through the mobile app

Reginald Akins 
Rating:
5.0

Customer did not leave a comment.

Bryan Fisher 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
5.0

Customer did not leave a comment.

Patricia Prior 
Rating:
5.0

Customer did not leave a comment.

eric palmer 
Rating:
5.0

Service was great

michelle kendig 
Rating:
5.0

Customer did not leave a comment.

Paul Bounds 
Rating:
5.0

Customer did not leave a comment.

George Bristow 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ASHFIELD 
Rating:
4.0

When I picked up the trailer it was covered in mud and had one bald tire that the threads were showing thru and the check engine light was on. Fortunamtly I had a day before moving and I was able to call road side assistance and the technician was excellent. The Prescott valley dealer was zero help and I presume he took one of the tires since the other three were brand new to fix a local trailer.

Dan Glazier 
Rating:
3.0

I did not go inside or work with anyone to return the vehicle and was not given a lot of instruction on how to return. I did run in to a person as I was leaving and they were very nice..

JERAN FOX 
Rating:
5.0

Very fast no problems. Highly recommend!!

Dale Cummings 
Rating:
5.0

Great experience. I've used U-haul many times though the years and this was the best experience yet.

Pamela Buchanan 
Rating:
5.0

nice people

John Schuster 
Rating:
3.0

Closed. They need to change their instructions for dropping off to reflect that the lot is across the street from the address not “in front” of the address.

Adam Malouf 
Rating:
5.0

Ryan the Manager at the store, was friendly, accommodating, and very professional in his recommendations, and promotion of the entire transaction.

Jaret Brummett 
Rating:
4.0

I wanted to pay cash. I was told I had to use a credit card. Why can't cash be paid?

louis ferraro 
Rating:
4.0

Customer did not leave a comment.

Bruce Siffring 
Rating:
5.0

I think Ryan is amazing. Kind, didn't rush me and was very nice. I would definitely use this company again. (He might deserve a raise..😉🙂) Thank you for not making the truck rental stressful. Deb

DEBRA BYRN 
Rating:
3.0

Straps for wheels were very worn and did not hold during travel. Also, the right rear lite went flat in new Mexico, but roadside assistance helped get a new one. Originating location allowed the trailer to be used with a nail in it. Found the nail when roadside assistance changed the tire. Recommend training agents to safety ck all equipment prior to issuing it to customers.

SUE CLABBY 
Rating:
5.0

Air conditioning on a truck in Phoenix broken! Not acceptable. 105*

Rob Holden 
Rating:
5.0

Remove the dog hair on the seats

CHARIDY LEWIS 
Rating:
5.0

Customer did not leave a comment.

phil michel 
Rating:
4.0

We did the 24/7 pickup and had a little trouble with the lock and my phone wouldn't complete the process as the location was turned off, the instructions on the link were not correct, but once I called the help number the lady was wonderful and helped me to establish the correct location settings on my phone and the rest went very smoothly.

Kelly McCaw 
Rating:
5.0

Customer did not leave a comment.

Jeff Rogers 
Rating:
5.0

Very helpful and friendly! No issues at all with the return

Donald Curtis 
Rating:
3.0

I had to wait quite awhile to pick up my uhaul because the office was under staffed but the only employee there did the best he could under the circumstances. I also had to go to another location to get my blankets because he was out, and I had ordered the blankets when I ordered the truck. I think if there had been more help this would have been a better experience. But all in all the move went very smoothly and I'm a satisfied customer!

Evelyn Montanye 
Rating:
3.0

Customer did not leave a comment.

Kevin Dumas 
Rating:
5.0

Customer did not leave a comment.

Teresa Foster 
Rating:
5.0

Customer did not leave a comment.

alia berry 
Rating:
5.0

Thank you.

Debra Titus 
Rating:
4.0

Your friendly agent got me on the road in a timely manner even though I was late. I would recommend this spot to anyone

Thomas Obrien 
Rating:
3.0

Just inform the customer to check fir damages that exist before taking it out. And make have them check the gas level before so they don’t get dinged with leaving mire gas in the tank when it’s returned. We bought too much gas that we did not use. Should pick it up full and return it full. That would be more equatable fir everyone.

David Whilden 
Rating:
5.0

Customer did not leave a comment.

ALLEN BARRETT 
Rating:
5.0

Customer did not leave a comment.

John Piane 
Rating:
5.0

Customer did not leave a comment.

Carol Stefanik 
Rating:
5.0

Customer did not leave a comment.

Bill Clark 
Rating:
5.0

The employee (possibly the owner) was very polite and the rental price was fantastic. Although we only rented for round trip, one day, the price was right. I will rent from this location again when I need a trailer. Good work Prescott Valley U-haul!

WAYNE MACKEY 
Rating:
5.0

Customer did not leave a comment.

Free Moini 
Rating:
4.0

Very nice person easy transition

PATRICIA MEANS 
Rating:
5.0

Customer did not leave a comment.

Nicole Masters 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS SAIA 
Rating:
5.0

The whole experience was easy and quick. The truck was in excellent condition and the UHaul representative was efficient and professional.

JACK ROSS 
Rating:
4.0

Ryan, on-site rental agent, was great to work with, one of the best overall UHaul agents I've worked with. Thanks Ryan!

LYNN AUSTIN 
Rating:
5.0

Customer did not leave a comment.

Valerie Mills 
Rating:
1.0

This location charged me a cleaning fee and gas fee even though the truck was clean and full of gas and I have pictures to prove it. On top of that they accused me of lying about the pictures I sent because of an app but I have geo location tags on each photo to prove that the truck was clean and full of gas. Basic bait n switch tactics with these fools.

PATRICK GANPATH 
Rating:
1.0

The man at the desk was kinda rude to me when I asked where to park the uhaul. I would not recommend this location. There was also no parking for the uhaul and I had to leave it on the street.

Jessica Keller 
Rating:
5.0

Customer did not leave a comment.

Paul Eletto 
Rating:
5.0

Customer did not leave a comment.

Bill Clark 
Rating:
5.0

Customer did not leave a comment.

Bill Clark 
Rating:
5.0

Customer did not leave a comment.

SCOTT MATTHEWS 
Rating:
3.0

Depending on where you live, the location is fine. Ease of access from the main highway.

MARJORIE HAYES 
Rating:
5.0

Can't think of anything!

ROBERT LOHAUS 
Rating:
5.0

Just stay in Prescott Valley...you were very nice. Stay safe...

DEBRA BYRN 
Rating:
5.0

Customer did not leave a comment.

DANIEL GURNEY 
Rating:
1.0

My truck pickup location was changed twice!! I had to dive 30 miles only to find no truck and had to drive another 30 miles to get the truck. I was double charged, uhaul owes me $171. Definitely not happy with this service at all!!

Carrie Nieman 
Rating:
5.0

Very good service!

TANIA ANDERSCH 
Rating:
3.0

Not much assistance from Ryan, but I did get what I needed to be done. Not one of your stellar facilities.

CHARLES GALE 
Rating:
3.0

I dont know if the guy was trying to make a joke or was being rude but it was very uncomfortable when i picked up the truck.

Mathew Szabo 
Rating:
4.0

Clean the truck. It looked like someone had thrown up on the ramp

ROBERT SHAFE 
Rating:
5.0

No surprise just good service. Truck was clean and we were within our mileage. Return was easy. Very pleased with the move.

Sandra arkland 
Rating:
4.0

I WAS CHARGED TWICE. There were two separate transactions that have already posted to my card from a couple weeks ago. Blankets were supposed to be $5 plus tax, but there were two separate charges for $5 odd dollars and change. PLEASE FIX. I returned the blankets to the right location and they were on-time. CONTRACT NUMBER 97778709 Keith Eliot

Keith Eliot 
Rating:
5.0

Have all the proper equipment to fulfill reservation and at one location

John Wooters 
Rating:
5.0

Excellent employees from the beginning to the end of our Journey.

david furedi 
No reviews have been submitted for this location.

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