Bait and switch price. Was told it would be only $20 for the rental and a dollar or so per mile. We drove like 10 miles and we were charged like $89! That's not what we agreed to!Daniel B.
Customer Reviews for Premium
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Good serviceWei L.
El cliente no dejó un comentario.Kristin V.
Everything was quick and smooth!Robert O.
El cliente no dejó un comentario.Yuan-Chi S.
I ordered 10 moving pads that were not in the truck, I was informed that the pick location does not carry those items. I would like a refund of $10 for the missing items I paid for.Madison A.
El cliente no dejó un comentario.Dirk V.
It's hard to find. It would be easier to tell customers where to turn since there is no street name/number and no Uhaul sign from the street.Briana M.
The guy was really nice but it is a hole-in-the-wall place and we drove around for 30 minutes trying to find it..RONNY A.
El cliente no dejó un comentario.Albert A.
Very Satisfied!paola G.
El cliente no dejó un comentario.Kat B.
El cliente no dejó un comentario.richard L.
While the gentleman was very personable, I found our reservations had been changed. Our drop off was removed and left us trying to find out where to drop the vehicle a hassle. The truck was very filthy inside the cab. I was dropped off to grab the truck and when I went to open the cab door, I was hit with an overwhelming odor of urine. I immediately rolled the windows down and had no choice but to drive the truck as my wife had already left. As I drove the vehicle, I could see little black hair all over the seats and what looked like greasy stains all over the seats. Upon a closer look, I realized I was sitting in urine and the passenger seat was covered in it and down in the floorboard. The engine cover was covered with splattered urine and being a humid day, the truck was sitting all closed up with this going on inside it. I got to the location to pick up my furniture and found that the back of my shorts were covered in this and that I smelled horrible and was humiliated. With the Covid 19 virus happening I was really worried about what I might be exposed to. I had my gloves on and my mask on the whole time while driving but seemed sick anyway. I dropped the truck off yesterday finally and felt sick well into the night. I will never rent from U-Haul again. I will be seeking a full refund.Chris P.
El cliente no dejó un comentario.christopher G.
El cliente no dejó un comentario.LaSharla L.
The truck would not keep running at stop lights and they did not have my pads or dally at the location that I ordered on line so I had to go to a different location to get them I do not fill like I got good serviceMichael B.
El cliente no dejó un comentario.Ashley S.
El cliente no dejó un comentario.John Y.
I was treated with respect and kindness at this location right away when I walked through the door.Garsha W.
El cliente no dejó un comentario.Roman B.
El cliente no dejó un comentario.Stephanie L.
The service was very poor. I made an reservation. We were late to go pick up our items. Waited in line for 30 minutes only to be told they gave our items away. We did not receive a courtesy call, email or text. We went to another location and after an hr we received another truck. We could not get the tow to place the car on top of it. We got another reservation for this tacoma location for a tow. We told them we do not want to pull the vehicle but for it to rest on top. Once we got there they switched us to a tow dolly to pull our vehicle. We asked for assistance and was told by one of the workers they're not allowed to touch the tow dolly and she can direct us how to. We were driving from Seattle to Atlanta. We finally stopped at Uhaul Columbia Mo 70 west where we met John to take a look at the tow. He stated the only thing was holding the car together was 1 strap. The other strap on the other wheel wasnt on anymore and the tire moved. The chains onky had one hook and one was missing. He was the one that told us for $20 more we could've gotten item properly assemble but we were not offered that, even though we explained we were not sure how to even with her pointing out how to put itmes on John at the 70 west Columbia Mo was able to cut the old chain, gave us a properly working chain and fixed the car properly on the tow. And from then smooth sailing. The Tacoma facility needs better training and customer service. I will not use Uhaul anymore after this situation.Teaca J.
great customer service, will definitely rent from him again!terry H.
El cliente no dejó un comentario.Demetria D.
I feel my money was milked. I've never been changed all these bogus fees in all my history using Uhaul. Highly dissatisfied.DEBRA W.
El cliente no dejó un comentario.ROSS J.
Mt experience with u haul was beyond great. I had issues with being able to bring the truck back on time and they really worked with me to make the situation best for myself and them. I only had cash to pay with because my card was locked and they worked with me on that as well. The place was amazingly cleaned and all the staff I felt with was super friendly and helpful. All in all I am great appreciative for everything they did for me and my overall experience was 5 star if not more. Thank you so much for the outstanding experience with your company I look forward to doing business with you guys again soon. Gracias.Katie M.
El cliente no dejó un comentario.Judy H.
The owner was extremely helpful and friendly and the service was top notch.Jeannie M.
The business was more for mechanics and other vehicle needs. They also took U-haul's in and did rentals. The appearance did not bother us as the folks were very accommodating.Mary J.
I still have not been refunded my deposit. They told me they aren't authorized to give it back only by calling the 1800 number can I get a refund back. This has never happened before.MASON L.
El cliente no dejó un comentario.LASHYRA J.
The service was fast and friendly overall nice move....NIETISHULA M.
El cliente no dejó un comentario.Thomas L.
I had to hook up the trailer my self, and I was charged $18.00 for insurance that I did not need. Do not go to this locationDavid L.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.JAMES M.
Greg was knowledgeable and friendly, very easy to work with and made sure I understood everything I needed to. I would highly recommend this location to anyone in need of his services.Clark W.
El cliente no dejó un comentario.Jeffrey G.
El cliente no dejó un comentario.MITCH S.
El cliente no dejó un comentario.MITCH S.
El cliente no dejó un comentario.JOY B.
The van as very clean, and I was in and out in no time. Staff was friendly and helpful I would definitely use this location again.Kiante P.
The customer service here was excellent. The truck we rented was clean and well maintained. Would definitely recommend them.
They where really great. Friendly informative and fast. What more could you ask for.Adam M.
El cliente no dejó un comentario.WALTER G.
People there are great. Will be back for allll of my future Uhaul needs!BARRINGTON H.
El cliente no dejó un comentario.walter G.
El cliente no dejó un comentario.WALTER G.
Nothing I going to rent all my rental equipment hereBRIAN C.
El cliente no dejó un comentario.Aeja W.
This location was by far the fastest service I've ever experienced with a uhaul rental.David B.
Awesome customer serviceSteven H.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.CHADWICK C.
Can't think of any ways to improve the serviceRANDAL B.
Cross train other employees in case the boss is out of the office. The owner was accommodating when it was discovered neither of us had an electrical pigtail adapter. Greg agreed that if I chose to purchase a pigtail, he would refund my purchase & then hold the pigtail for his next customer. Guess what? Greg's a man of his word. JBJOSEPH B.
El cliente no dejó un comentario.STEVE B.
The owner was great. Quick in and out. I will rent from him again!KENT B.
El cliente no dejó un comentario.KEITH T.
El cliente no dejó un comentario.Michelle G.
It is a dingy unkempt bike shop and they were, at first, not wanting to take the truck. They appeared to be confused about the check in process.SCOTT D.
Well I had to rent two units instead of one. Cause I had a reservation for a 17' box at destination center but they only had a twenty six footer. And that is to big for what I was doing. So had to call some places to find something available . Thank god the place I rented from was so helpful.LONNY S.