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U-haul called me to ask about the return of the vehicle which had been dropped off on a Holiday. The agent took care of my concern and that experience was excellent.
If you know you have a renal going out I think it should be cleared of snow. I had to wait an extra 10-15 minutes for the snow and ice to start to melt before I could leave with the truck. But other then that I had a good experience and would recommend to other friends and family.
The staff was very friendly and helpful but the Uhaul policies are terrible. I was charged $20 for not using the online checkout app afterhours when I dropped off the truck. Well, guess what, there's no wifi or cell service where I dropped the truck off. Also, the reason I used this location is because my original pick up in Jeffersonville, VT did not have the truck that I reserved and couldn't offer my any help. They had no idea how to access Uhaul information and basically told me I was out of luck. So by the time I got a truck from the new location I began moving three hours later than I intended. The entire interaction with Uhaul was terrible. Obviously, Uhaul is just sticking these kiosks in any parking lot they can find and couldn't care less about the customer experience. I will find any alternative I can, next time I need a truck. This was ridiculous from top to bottom.
