Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent friendly staff, extremely helpful. Will definitely recommend.
Angel Evitts
Rating:
5.0
Customer did not leave a comment.
Mary Kimery
Rating:
5.0
Customer did not leave a comment.
James Jones
Rating:
4.0
Customer did not leave a comment.
James Plunk
Rating:
5.0
Customer did not leave a comment.
James Plunk
Rating:
5.0
Always a great experience working with these folks! Been to many U-Haul locations across the country and this is by far the best customer service I’ve ever had at U-Haul!
Thomas Allen
Rating:
5.0
It was a mobile drop off which was nice and easy to use.
Jason Richmond
Rating:
5.0
Customer did not leave a comment.
LOUIS CAISSE
Rating:
5.0
Thank y’all for y’all help
Crystal Wright
Rating:
5.0
No improvement needed
BRIAN HAYES
Rating:
5.0
Customer did not leave a comment.
Eric McManus
|
Overall Experience
Rating:
5.0
Very easy to work with
Daniel Murray
Rating:
4.0
Customer did not leave a comment.
Ed Hagendorn
Rating:
5.0
Customer did not leave a comment.
Wesley Duzmal
Rating:
5.0
Customer did not leave a comment.
CLAUDIA JAYNE SACHS
Rating:
5.0
Customer did not leave a comment.
Charles Norman
Rating:
4.0
Customer did not leave a comment.
Ron Davis
Rating:
5.0
Fast and efficient.
On the road with the trailer in less than 10 minutes.
Employees helpful and knowledgeable.
Trailer was in good working order and clean.
Phillip Howard
Rating:
5.0
Amazing customer service! Clean vehicle and very easy rental process.
Mary Toomey
Rating:
5.0
Customer did not leave a comment.
Katie Hayes
Rating:
5.0
Customer did not leave a comment.
Greg Jocelyn
Rating:
5.0
Customer did not leave a comment.
Mathew Falwell
Rating:
5.0
There was some stuff like mulch and a tooth flosser in it and a blower would have taken care of it. They should look inside and do that so I didn't have to.
Greg Ebel
Rating:
4.0
Customer did not leave a comment.
Candace Eldredge
Rating:
5.0
Customer did not leave a comment.
Nicholas Vilardo
Rating:
5.0
OK UHAUL...I'm very disappointed in this transaction. I'll begin by saying both the pickup and drop off location we're excellent...only problem there was that the passenger seat belt would not connect...which is a major safety issue for the passenger. My problem was with the entire reservation process. I ordered the vehicle and trailer 5 days before I needed it. There was no sign that this equipment would not be available. But on the day of pick up, as I was pulling into what I thought was the place of pickup, I received a phone call saying the place of pick up in Paducah didn't have the truck or trailer that I had reserved, and that I would have to go 30 miles further south to another Uhaul location for pickup. Then, another jab, that place didn't have the truck I "reserved" so they would upgrade me to the next bigger size? So, I had already traveled 20 miles to get to the Paducah location...then add another 30 miles to that drive...which already busted the mover schedule I had set up with another company? Then to not get the truck size I requested...bigger isn't always better...I reserved the size of truck for the furniture I needed to move...a bigger truck means more room for furniture to slide around...it also means MUCH MORE GAS required for the bigger truck on an 850 mile trip!? I don't understand why I wasnt informed way in advance of the pick up time that my original reservation wouldn't be filled? Waiting until the day of pickup...and just a few minutes before the pick up time is just unacceptable. Then to change locations on me just messed up all the loading plans with the moving company, schedule and budget on the loading end. I will definitely not be renting from Uhaul anytime soon. Which is a shame, because normally I'm pretty happy with your services! TC
Note: The "NO" above is because the seat belt on the passenger side would not latch in the "upgraded" truck that was provided. By the time I put a passenger in the truck for the long drive back to PA and figured out the seat belt didn't work...I was 50 miles north of the pick up spot and the truck was loaded or I would have taken the truck back. We had to tie my wife into the truck with a belt. :-(
Timothy Colyer
Rating:
5.0
Customer did not leave a comment.
Nicole Boggess
Rating:
5.0
Customer did not leave a comment.
TYLER PEACH
Rating:
5.0
I tried like heck to get a rental in Paris, TN to no avail. No answer on the phone, no staff available during posted hours, nobody there when we were told there would be somebody there.
Go to Murray for your Uhaul needs.
Mark Guinn
Rating:
5.0
Customer did not leave a comment.
Ben Coulston
Rating:
5.0
If Premier had 5x9 utility trailers we would rent one. This size is big enough to carry projects from hardware stores (4x8 boards) with a car that can tow 1500 lbs. Right now we rent one from Paducah but would prefer to rent it in Murray.
Anderson Moyers
Rating:
5.0
Nothing they were excellent!!!!!!! Thank u guys again y’all are amazing
Christine Caruthers
Rating:
5.0
Customer did not leave a comment.
Linda Friedrich
Rating:
5.0
The personal was professional and helpful
Joseph Tidwell
Rating:
5.0
Customer did not leave a comment.
William Jones
Rating:
5.0
The hours to access are inconvenient for people who work full time during the week. I would suggest at least one day a week open earlier or stay open later at least 6:00. Otherwise staff was excellent and so was facility.
Kimberly Burban
|
Overall Experience
Rating:
5.0
Their customer service at the 1006 Arcadia Cir, Murray, KY was exceptional. I would definitely recommend this location.
Steven Humbard
Rating:
5.0
Customer did not leave a comment.
Ronnie Hutchison
Rating:
5.0
Helpful, friendly and efficient folks! I’ll be back.
STEPHEN SACCO
Rating:
5.0
Customer did not leave a comment.
Randall Waller
|
Overall Experience
Rating:
5.0
The guys at this location are rockstars. It's not their fault the app and website were not working correctly when I went to return the vehicle.
David Harp
Rating:
5.0
Customer did not leave a comment.
James Plunk
Rating:
4.0
Customer did not leave a comment.
Patrick Fredrick
Rating:
3.0
Driver’s cab was dirty and parts of the driver’s seat were broken. No aux capabilities in the truck I had, but that’s a personal preference thing. Would be tough for me if the drive was long.
Cade Beadles
Rating:
5.0
Customer did not leave a comment.
Michelle Toucci
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emma Wiseman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
charles stephenson
Rating:
5.0
Drop off could not have been easlier.. Handed keys and they checked the gas and equipment and I was on my way..
Hope to be able to get a truck from this location next Spring after my son graduates from Murry State college.
mike harvey
Rating:
5.0
Customer did not leave a comment.
Roger Shields-Hogue
Rating:
5.0
I received excellent customer service from this location. They were very accommodating to my needs. I had one of the bigger trucks. They're not difficult to drive but if you haven't driven something like a long horse trailer, boat, etc., perhaps consider something smaller like a pull behind U-Haul. Overall the experience was great.
LISA JOYNER
Rating:
5.0
Customer did not leave a comment.
Jim Foster
Rating:
5.0
Customer did not leave a comment.
PETER DANIEL GRAHAM
Rating:
5.0
Customer did not leave a comment.
Kyle Morrison
Rating:
5.0
Customer did not leave a comment.
Thomas Chesley
Rating:
5.0
Customer did not leave a comment.
JEFFREY HICKS
Rating:
5.0
Customer did not leave a comment.
Mike Raines
Rating:
4.0
Just a little hard to find because they are behind another building
Frankie Carter
Rating:
5.0
Customer did not leave a comment.
Carrie Jerrell
Rating:
5.0
Customer did not leave a comment.
Eldon Allbritten
Rating:
5.0
This place was great!!
John Pickett
Rating:
5.0
5/26/23: Premier Mini Storage has knowledgeable and friendly staff who have been easy to work with. This is the only storage facility I would consider using in Murray, KY. It is climate controlled, has 24hr surveillance & is centrally located in town. They provide dolly's, hand trucks, etc to assist with moving your items in and out with ease. Prices are very reasonable and you can pay via their website if you choose to. For your convenience, they also stock reasonably priced moving/storage supplies.
michelle mccart
|
Overall Experience
Rating:
5.0
Climate control was top notch. Moving aids were available for use and during all my months of storage, I had no issues at all.
Paula Kelley
|
Overall Experience
Rating:
3.0
The dollys we had reserved weeks earlier were not available when we picked up the truck. Also the truck was stuck in the mud in the parking lot and we lost an hour and a half waiting for a tow truck. I will say that extending the truck rental was relatively easy.
Lisa Cope
Rating:
5.0
Customer did not leave a comment.
James Bemis
Rating:
5.0
They were a little hard to find, being behind another store and off the road a little, but once I found them they were quick and efficient
Frankie Carter
Rating:
5.0
Customer did not leave a comment.
Jim Rayl
Rating:
5.0
Customer did not leave a comment.
Jim Rayl
Rating:
5.0
Customer did not leave a comment.
Christina Morgan
Rating:
5.0
Service excellent, very helpful in guiding me to select the proper equipment to transport my broken down vehicle. Truck & tow bed worked as designed with no operating issues. Very happy with my overall experience.
Thomas Zalud
Rating:
5.0
Customer did not leave a comment.
Emily Boesvert
Rating:
5.0
Customer did not leave a comment.
TERROL KOEHN
Rating:
5.0
Best place I have rented in my various moves. Easy access, plenty of room to park for loading, climate controlled, and reasonably priced. Would definitely use them again if needed.
Donna Pursifull
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim Rayl
Rating:
5.0
Customer did not leave a comment.
Jim Rayl
Rating:
5.0
When we realized the truck I rented was too small they were fast at accomodating us with a larger one which was a life saver since we came from Valparaiso IN to Murray KY to move my sister to be closer to us in Valparaiso. Thank you so much!
Janiece Schwinn
Rating:
5.0
Customer did not leave a comment.
Mark Willmarth
Rating:
5.0
Customer did not leave a comment.
Mari Reinwald
|
Overall Experience
Rating:
5.0
They were awesome!!! Stayed open a few min after hours to take care of me! (I was from out of town). Great customer service definitely recommend!
Brent Cope
Rating:
5.0
Customer did not leave a comment.
MARSHEL MCALLISTER
Rating:
5.0
Customer did not leave a comment.
MACKENZIE FREEMAN
|
Overall Experience
Rating:
5.0
Premier mini is the best place for uhaul . Uhaul as a whole not worth a ****
Nathan Mohundro
Rating:
5.0
Great customer service. Took the time to make sure I was satisfied with equipment and experience.
Kerry Paschall
Rating:
5.0
Customer did not leave a comment.
Deborah Smith
Rating:
4.0
Great Job
Timothy Stegman
Rating:
5.0
Honestly we moved from nc to ky and it was around $600 but moving from back to nc was over $1000, I understand the demand in the trucks but as a military family that actually are returning customers ever couple of years this is ridiculous. We will not be using uhaul again for our moves since the prices are outrageous.
Hunter Grantham
Rating:
5.0
Customer did not leave a comment.
Monique Pettett
Rating:
5.0
Customer did not leave a comment.
Britton McCuan
|
Overall Experience
Rating:
4.0
The truck’s battery disconnected and it stopped turning on.
Migle Muraskaite
Rating:
3.0
Customer did not leave a comment.
Timothy Mitchell
Rating:
5.0
Customer did not leave a comment.
Matthew Barnes
Rating:
5.0
Customer did not leave a comment.
Tina Lovett
|
Reservation
Rating:
5.0
The ratchets need to be lubricated. Was very hard to release just about impossible.
ray bandera
Rating:
4.0
Customer did not leave a comment.
Jeremy Herring
Rating:
4.0
Customer did not leave a comment.
DiAnn Russell
Rating:
5.0
Easy drop off service
greg pittman
Rating:
5.0
Customer did not leave a comment.
Louis Caisse
Rating:
5.0
Customer did not leave a comment.
Jon Delgado
Rating:
5.0
Customer did not leave a comment.
James Brown
Rating:
5.0
Wish I were able to get to storage 24/7!
kiara tuggle
|
Overall Experience
Rating:
5.0
I have used Premier Storage many times over the last 10 years and have never been dissatisfied. The staff are friend and helpful. The facility is clean and have never had to worry about rodents, roaches and spiders. I think the only down fall is when they are full and don't have any units available, but hope that helps with the new units.
Christine Stenquist
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Powers
Rating:
3.0
Employees were polite and helpful, but van was filthy at pickup with dirt and dog hair, even smelled like a wet dog. Van was needing and oil change before my pickup. Was charged .49 cents for additional miles, when it has always been .29 cents before. Paid $1100 for 10 days which is just insane for the vehicle I rented.
GARY ROBERTS
Rating:
5.0
Key drop box, but am a repeat customer.very easy to access.
Paula Kelley
Rating:
4.0
Customer did not leave a comment.
Deonte Turnley
Rating:
5.0
Customer did not leave a comment.
Mathew Falwell
Rating:
5.0
Great place Great people.. highly recommend...
Raymond Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deonte Turnley
|
Overall Experience
Rating:
5.0
Always a great experience with the folks at Premier Mini Storage! No improvement necessary.
Thomas Allen
Rating:
5.0
Customer did not leave a comment.
Cheryl Rose
Rating:
5.0
Check-in was during normal business hours and was effortless. Literally just turned over the keys!
MICHAEL TAGUE
Rating:
5.0
Customer did not leave a comment.
James Rice
Rating:
5.0
Customer did not leave a comment.
Louis Caisse
Rating:
5.0
Hello, I enjoyed my experience at premier mini storage. The only thing that was not desirable was mice had access to my things and there were mice dropping all over my things when i moved out. I was really surprised at this. I think you may have a small hole somewhere that they are getting in. Thanks for all you do I will gladly recommend you to everyone
LARRY EBLEN MERAS
|
Overall Experience
Rating:
5.0
I'll be back when it time to put my bike away for the winter. Great place and people.
keno palmer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAWN BRANDON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon Waltmon
|
Overall Experience
Rating:
5.0
Premier Mini Storage was an excellent facility. Staff was always friendly and helpful. The units were clean and well-maintained. I do wish the hours of operation were extended. It isn’t always convenient for college students and/or their working parents to get there between 10 and 4. A small freight elevator would be very helpful for those who have second floor storage units. Overall, I would definitely use Premier Mini Storage again.
paula/jake davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Calista Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anne Dragovich
|
Overall Experience
Rating:
5.0
Very nice, well mannered workers, always very helpful & diligent!
Jordan Smith
|
Overall Experience
Rating:
5.0
They were very professional and pleasant and very helpful
gary roach
|
Overall Experience
Rating:
5.0
Everything at the top applies. You've gotta purchase a 5.00 all access key. Which means you can come and go even if the facility is closed recommended. The employees super nice. They have everything you need ex rolling flatbed rolling carts. Step ladders plus anything you might need.
Thanks again everyone at Premier Storage in Murray Ky
Valorie Bartley
|
Overall Experience
Rating:
5.0
They were very helpful an polite and friendly, would recommend them
Glenda Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kasey Meacham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy Welch
|
Overall Experience
Rating:
5.0
5 stars! Worked with this establishment for many years! They’re the best!
JAMI MILLER
|
Overall Experience
Rating:
5.0
I left stuff in storage over two years and it was in excellent shape when I picked it up. The staff was friendly and very helpful to me when moving in and out.
RICKY KLEAGER
|
Overall Experience
Rating:
5.0
I loved my time with premier mini storage! Everyone was so nice and it was always so clean! :)
Whitney Hadzima
|
Overall Experience
Rating:
5.0
We have been very pleased with Premier Mini Storage while our daughter has attended MSU. Clean, convenient with friendly staff. Covid has affected the hours which is completely understandable. It would be helpful if they had later access hours during MSU move in/out weeks though.
Jackie Davis
|
Overall Experience
Rating:
5.0
Only problem we had is exterminator is needed. To eliminate from transporting bugs. Please take in consideration immediately.
CHERYL JACKSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAITLIN CASEY
|
Overall Experience
Rating:
5.0
Great facility! Would use again.
Brady Geurian
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Leforce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Kerrick
|
Overall Experience
Rating:
5.0
Very nice clean and well lighted storage units. Climate controlled easy access loading and unloading.
Barbara JONES
|
Overall Experience
Rating:
5.0
Staff were friendly, helpful and professional.
Kathie Pierce
|
Overall Experience
Rating:
5.0
After reviewing the storage options available, we changed our choice. Staff was very accommodating! Additionally, having flatbeds available made the move in so much quicker. Thank you !
kelly derr
|
Reservation
Rating:
3.0
The facility served us well while we were there, but I do wish they had a key pad or better hours so I could get to my things when I need to.
James Kemp
|
Overall Experience
Rating:
5.0
Very satisfied with my experience.
JEREMY WYNN
|
Overall Experience
Rating:
5.0
Helpful, polite personnel and affordable.
JEREMY WYNN
|
Overall Experience
Rating:
5.0
I will recommend your storage facility to EVERYONE I know!!!
You are the best one in Murray!!! thanks a lot for keeping our things from harm. Take Care, Dawn and Duayne Olsen
DAWN OLSEN
|
Overall Experience
Rating:
4.0
Need to refurbish the Restrooms.
Tony Lockhart
|
Overall Experience
Rating:
5.0
Excellent establishment. Will rent there again if need be.
MARY LESLEY HUNDLEY
|
Overall Experience
Rating:
5.0
.
MELISSA STAIRS
|
Overall Experience
Rating:
5.0
Love everything about this facilities. You guys are great. One thing though, it would be nice if you had special hours to open the facility on the day of move in at the university.
Kathy Lovett
|
Overall Experience
Rating:
5.0
Great location, friendly staff and CLEAN!
Tina Doyle
|
Overall Experience
Rating:
5.0
We have used this facility for the past 3 years and have been very pleased. Never any problems and very helpful employees.
Carla Isaacs
|
Overall Experience
Rating:
5.0
Super convenient location with online payment access.
Angela Goldsberry
|
Overall Experience
Rating:
5.0
I have used Premier Mini Storage for several summers to store my college daughter's belongings for the summer. They are great! Their facility is clean and the staff is very helpful and friendly.
Debbie Cooke
|
Overall Experience
Rating:
4.0
I highly recommend using this storage facility. It is always very clean and well light. I feel that my stuff is very safe. The staff are very friendly and helpful at all times.
Privacy Request
|
First Impressions
Rating:
5.0
This is the 3rd year I have used this facility. Staff are professional and polite, facility is neat and clean, well lit.