Terrible experience!!! The person who checked in my truck couldn't properly read a fuel tank meter and fraudulently charged me for gas even though I brought the truck back with the exact amount of gas that was in the vehicle when I picked it up. They also fraudulently charged me for a hand truck that I returned in the truck. I called to complain, and the guy at the desk said he would check it out and call me right back, which he never did. I had to call back at the end of the day to learn that he was reversing all the fraudulent charges. This experience was such a scam. I wonder how many other people they have scammed.David K.
Customer Reviews for Premier Janitorial
(Distribuidor de U-Haul del vecindario)
Clovis, CA 93612
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7 a. m. - 6 p. m.
- Sáb.: 7 a. m. - 2 p. m.
- Dom.: 8 a. m. - 12 p. m.
- 5/22/2022: cerrado
- 5/30/2022: 7:00 a. m. - 11:00 a. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff was very profesional. Return was quick and easy.Roberta R.
Paul was our customer service person and he was Great. His attitude and willingness to help was greatly appreciated. He was very knowledgeable and demonstrated patience when instructing us on how to operate the auto transport trailer properly. Thanks again Paul for a job well done...You are good at what you do...and as a result our UHaul rental experience was good!!!greta C.
El cliente no dejó un comentario.William L.
Great customer service. Nice peopleKathryn M.
No open during posted hours had to come in during work hours to drop off keyJose M.
El cliente no dejó un comentario.Aurdrey S.
El cliente no dejó un comentario.Walter W.
El cliente no dejó un comentario.jUDY L.
El cliente no dejó un comentario.Heidi W.
El cliente no dejó un comentario.ROBERT PAO L.
El cliente no dejó un comentario.DUANE B.
El cliente no dejó un comentario.Ashley S.
El cliente no dejó un comentario.Charles M.
Premier Janitorial was efficient, professional and had excellent customer service. While U-Haul is a big company, Paul made it feel like you were renting from a friend in town that you have known for years, I will only be renting any further business from here,, as well as passing along verbal recommendations to do your Business at Ptemier Janitorial,Kurt G.
Stop raping customers on one way moves out of California???William J.
El cliente no dejó un comentario.Tyler J.
This location helped rectify the issues I had at the pick up location. The Uhaul representative, Elizabeth, was a pleasure to deal with. I don't think I've had a better Uhaul experience than the one at Premier Janitorial. The location was clean, easy to find, and I felt relieved dealing with a professional staff.Edward R.
The gas tank was not full when I received it as I was told it was. This is obvious because I put 8 gallons of gas in the truck and only drove 20 miles. If the previous renter was charged for gas, the tank should have actually been filled up.Scott S.
El cliente no dejó un comentario.PAUL G.
El cliente no dejó un comentario.Tony A.
No credit back for bringing unit back with more gas?David R.
The people here were so nice, friendly and informative. They handled my rental professionally and quickly. I couldn't have asked for a better rental experience. ¡Gracias!Michele F.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Gary H.
Truck only had a quarter of gas when I got itAdam R.
El cliente no dejó un comentario.mary M.
High over priceFloyd M.
I was supposed to pick up the van at 7am there was a note on door saying I'll be back in a bit. The guy working was bk about 7:20 is. Then he was working I had to knock on the window for him to open. He was a nice guy just his timing was offRita R.
They charged me 3 gallons of gas when I filled it to the same level when I got it. Not happy at all.Lu L.
El cliente no dejó un comentario.DEWITT M.
the young girl at the counter accused me of stealing the trailer. I have rented UHLAUL before and did everything on line since no one was at the location. I have rented a truck but never a trailer NO WHERE DID IT SAY I NEEDED TO CHECK IN WITH SOMEONE ON SITE. I did all the on line registration and was leaving. When I saw someone there and came back. THE GIRL was freaked out and said she was going to call the police to report the trailer stolen. She went to the computer and everything was done all she did was email me a receipt why all the drama?? she never apologized. Very poor customer service. When I dropped it off no one was there and did everything on line very easy !!Robert T.
Don't charge the customer an extra day, when they returned it on timeWILSON L.
Clean your trucks, keep the gas filled up not at near empty, and your customer service is awful. The heavy set guy is not friendly and needs to do a better jobCHAD K.
I am billed more moneySIDDHARTH B.
Nothing the best!!BRANDON J.
Paul is a great person to rent fromROXANN Z.
El cliente no dejó un comentario.ALYSSA P.
El cliente no dejó un comentario.SILVIA E.
Was charged for pads I did not sign up for nor used nor touched. Disputed the charge when truck was returned off-hours but to no avail. Customer service from a certain employee was stellar however when I requested extension of the contract, so experience was.. "okay".Khue H.
El cliente no dejó un comentario.Nathan A.
El cliente no dejó un comentario.GERALD C.
The ramp on the truck was only 8 feet long, resulting in a very steep incline, making loading much harder than it needed to be. I tried to call U-Haul to change it, but would have been hold for 10 mins. TERRIBLE customer service!!!!ROBERT S.
El cliente no dejó un comentario.RICHARD J.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.LEAH A.
I've rented from here multiple times in the past month. Paul exhibits exemplary customer service and I'm always a satisfied customer. Their store front is great too. Absolutely recommended!BRADLEY H.
The truck had a maintenance light on when I picked it up. The truck died on my while using it and the parking brake messaged glitched out during the entire drive.BRYAN B.
The U-Haul trucks oil light was on. The gas tank close to empty and the emergency brake light would not turn off even though the brake was all the way off. We listened to a repeated message stating the brake was on.BRENDA B.
Service was perfectMARYAM K.
El cliente no dejó un comentario.Mike C.
El cliente no dejó un comentario.SHELLEY Y.
Truly awful, no signs, charged 2 gallons for no reason. My tank was half full just as like I picked it up. $14 charge is outlandish. Truck smelled like cigarette smoke when I picked it up and was dirty. I would rather buy my own truck then use uhaul in the future.PHILIP K.
Unnecessarily charged me for gas. Had I not taken pictures of the odometer and gas meter, I wouldn't have gotten a refund because of U-Haul's representative being dishonest.JAMES S.
The engine light was on when I picked up the truck. I was afraid to drive it because I didn't want the truck to break down. I kept calling the place to let them know but no one was answering the phone. We ended up loading all of our stuff into another truck the next morning because I was not going to drive a rental truck with the check engine light on. When I returned the truck at 730am the next morning, my husband told the worker about the engine light. He said it happens all of the time. Why would you rent out a moving truck knowing there's a possibility of the truck breaking down? I had to pay full price for a moving truck I didn't even use.AFTON P.
El cliente no dejó un comentario.HELADIO R.
Great customer service, staff was friendly and helpful with all that I needed. Thanks again 2 Thumbs Up.GUSTAVO L.
I highly recommend pulling the contract for this vendor. Not only did he overcharge me for the rental, he was very rude, condescending, and does not do a good job of representing uhaul. As a repeat customer, I will never be using this specific place to rent trucks in the future, and I will be sharing my experience with the local police and news agency. I will follow up with the area manager and provide the case number when available.JAMES C.
The uhaul we rented stalled while turning right. No indicator lights on dash present, just shut off while turning. Other than the one incident, no other problems.Christine W.
I didn't see anyone when I return because it was after they closed, but I had experience with the people there before. I had great experience there. The people there are very nice, and helpful. Would recommend to anyone that need a U-haul.CAM N.
El cliente no dejó un comentario.BRANDON J.
El cliente no dejó un comentario.Daniel M.
More pick-up truck rentals! The Bigger Chevy trucks.JANICE H.
The truck could have been cleaner but wasn't bad. The service was awesome both guys we dealt with were professional and social. They really made it a stellar experience.MATTHEW S.
Limit the drop off time to when the store is open- they charge $20 for drop off after close and I wouldn't have known unless I asked. It seemed like they were hiding it.Ambriel W.
Excellent service!AURORA O.
El cliente no dejó un comentario.Doug K.
The single worst customer service experience I've had in my life. These pieces of shit completely made up a policy about giving away trucks if you show up 15 minutes late, which they did to some other dude who didn't even have a reservation. Then the fat fuck owner screamed at me at the top of his lungs after corporate already told the staff they were completely in the wrong. I felt physically threatened for my safety at this location and will be taking legal action. These douche bags need to be put out of business completely.ELI N.
All good thank youJOSE A.
Thank you Paul for all your help. Amazing work.ANDREW R.
Did great.MARK W.
Nothing you already do everything exelent customerservicesFRANCISCA A.
Great service 💯 satisfied!!! I appreciate youLUCKY E.
El cliente no dejó un comentario.DAVID D.
Was charged for gas but was not refunded for uhaul I never receivedWillisha B.
El cliente no dejó un comentario.MICHELLE H.
The best keep it up Thank You ...BRANDON J.
Great service!MICHELLE H.
Nice s lady ....AARON H.
I did a one way trip but I had to go 1 hour out of the way just to pick up the truck so that was 2 hours of wasted time and all they told me was there were giving me 50 more mile for free but that wasn't free gas so I had to pay more for gas when it wasn't my fault and when I booked my uhaul I asked for the same time then they contacted me the next day and sent me to the next town over then later on that day texted me with the other address in clovis witch was 1 hour away.MONICA M.
El cliente no dejó un comentario.ARMANDO A.
El cliente no dejó un comentario.SIMRAT K.
Nothing, we dod have problems with the self turn in.ANTHONY C.
Loved the cashier Lizzie so nice and upbeat for a Sunday morning!!!NICHOLAS M.
El cliente no dejó un comentario.ALAN L.
El cliente no dejó un comentario.Jessica H.
El cliente no dejó un comentario.MARIA C.
El cliente no dejó un comentario.NATALIE P.
The truck was not inspected at all before renting it out. We didn't know a tire was blown out to the point it was just shredded. The exhaust pipe had a hole cut out the side of the truck where it was DANGEROUS. We were given the wrong Auto trailer, and the replacement trailer was in worse condition and obsolete than the one we originally received. I would not recommend renting a U-haul from this site if they can't even preform basic maintenance.KIRKLAND M.
El cliente no dejó un comentario.ARACELI L.
El cliente no dejó un comentario.MARTIN F.
Everything niceJOSE A.
El cliente no dejó un comentario.BRANDON J.
Nothing all goodJOSHUA K.
I rented a 10' truck and had the confirmation with a pick up and return at same location . When I got there I was told there was no truck available as it was only a â€œONE WAYâ€ rental . I called customer service and they said the booking was correct . I was told again by the location I could not take the truck and I could do a new rental for a pick up truck !! I had to book three reservations over three days to keep being told there was NO available trucks at the locations ! This was the worst customer service I have ever had ! How can you rent trucks and accept payment to then not have a truck available ! I had to pay out movers that couldn't be used because uhaul didn't follow through with their promises !!BRIAN R.
El cliente no dejó un comentario.Damilola E.
Nothing, everything went well and to plan. Equipment was clean, and administration was very helpful in making everything go smoothly.Dean D.
Nothing at all Staff was friendly and helpfulANDREA D.
El cliente no dejó un comentario.BRENT M.
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