Excellent customer service!
GEOFFREY K.
Customer Reviews for Premier Janitorial
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Nothing. Excellent service and easy check-out.
STEVEN E.Excellent Customer Service at this location!!! Very friendly and polite! The only thing is that I didn't notice about the fees for After hour turn in and cleaning (an extra 45.00 I wasn't expecting) But again, extra nice people running this location.
GLENDA C.Locations were great! U haul as a company was horrible!
Brian P.The vehicle I reserved was not available for me.
Billy F.The gentleman that help me was great
JAVIER V.Friendly and dedicated service.
MANUEL S.System online registration was not working properly therefore the in store representative had to perform a manual registration for me. Mobile pick up needs to improve as I still needed to go inside a store front. I wished the rental had a full tank of gas instead of 1/4 (policy needs to change). Better resources to employees for situations when registration reflects error. The employee did her best but due to the lack of resources and flawed system I didn't get my truck until an hour later from my schedule pick up.
Matthew Y.I had requested a pick up at 6:30am. When I went to pick up the uhaul, the keys were not available. I'm not sure if the employees had forgotten to leave the keys in the pick up boxes, but I had to wait til the store open to retrieve the uhaul. Therefore I was late for my own schedule.
HOUA V.Easy to drop off
WALTON C.Great customer service! Will definitely rent from here again. ¡Gracias!
Guadalupe L.I appreciate the very friendly and helpful service. Gracias.
DEBORAH L.Great customer service, show duration very good highly recommended.
CHUA X.Excellent customer service by Paul
TARNPREET S.Great service and people!
James C.Paul was very helpful and awesome. He went way over and beyond in helping me out. Will definitely recommend this location to my friends.
ROBERT D.Awesome! Wonderful people!
JANICE H.Parking for the vehicles was terrible. I almost damaged the rental trying to back out from in-between two poorly parked 15' trucks. Most uhaul places bring the trucks to the driver, these trucks were parked as far from the business as possible. The inside of my 10' truck was dirty with potting soil and wood mulch. The inspection photos for the truck didn't match the truck I was given. I returned the vehicle an hour early, on hour before closed and I was charged for $20 for 'after hours' drop off.
BENJAMIN L.Please don't charge additional cost for things we haven't used. I was charged extra for fuel and I drove only 6 miles in total. Very disappointed with the service.
VAIBHAV S.Cool staff
JULIO C.I love the truck! It was awesome! Luv Premier Janitorial!
JANICE H.Pricing very confusing I was told I was not gonna pay more than 140 for day i ended up paying close to 230 ridiculous
GUILLERMO C.Just keep doing what your doing.
DEAN D.Paul was great and accommodating. Appreciate the great customer service! Would definitely use again.
Chong X.Nothing there!! But overall your program was a real disappointment!! I spent over 3 hours on the pick up day at 4 different locations in aptos an Soquel to get my truck! Finally they found one in San Jose, 40 miles away.
William P.Outstanding customer service! I highly recommend Premier Janitorial. Thank you Paul and team for all your help!
JEFFREY E.Thanks for being professional and personable! It was a great experience.
Trisha M.The person that helped me was the absolute worse and really slow at their job. I was renting from 4:30pm-7:30pm but didn't get the key until 5pm. Also about the after hours charges, I wish he would mention that to me rather than seeing the charges on my final bill.
Isaac T.Interior was filthy! Windshield was caked with insect splatter.. Charged us an extra 30 miles =$48.00 ? Rented a utility dolly and was told vendor was out.. Paid $10.00 for an appliance dolly instead only to find a utility dolly in the unit we were assigned to!
Douglas L.Fast and pleasant experience. Great customer service!
ALFREDO V.Truck had obviously not been inspected... A/C was inoperative. Hand truck I ordered was not in stock, so I was charged more for an appliance dolly. No signage, and was difficult to find.
LARRY U.Great experience. Staff was very polite, courteous and helpful.
DANIEL P.Paul was friendly and very helpful
RAVI S.The self-checkout process for the truck was a nightmare however. It took me 30 minutes to complete while I was sitting outside of the pickup location. The website kept crashing each time I tried to upload the required pictures of myself and my license. Then once I finally was able to get everything uploaded, I had to submit 2 personal references which uhaul then had to call to verify that they knew me. Once I finally completed all that, I still had to go inside the pickup location, sign another attestation that I agreed to all the terms and conditions, then the staff had to go get the keys to the car and do an inspection with me. Uhaul, please make this process more efficient and easier to complete!!! I want to mention that the staff at Premium Janitorial (the pickup location) was great and incredibly helpful with both pickup and drop off. There was nothing they could do about the convoluted pick-up process as that is controlled by Uhaul.
Matthew R.They didn't have the dollies I ordered and I had to wait 30 minutes.
RYAN T.The best in town!!!
JON C.Answer your uhaul phone/problem is with uhaul corporate!!!!!!! Never answer phone /2 occasions/men didn't show when booked/2nd occasion locked out even though tried to communicate
FRANCES B.Great customer service. Fast, friendly, knowledgeable staff. Would definitely come here again
kristine B.Excellent customer service!!!
JON C.Much better experience than standard uhaul locations, will use again in the future!
Samantha L.By FAR, my best Uhaul experience. Friendly and helpful staff, completely efficient and everything is clean and well maintained. Thank you so much
Kelly L.Worst experience I have ever had with UHaul. Not only was I harassed I was threatened.. the misunderstanding was I thought I scheduled the truck for 24 hours and 4hrs later they start calling me and threatening to report it stolen... then when it was returned during the hours of operation they added on a after hours fee and a cleaning fee...
David A.This was the worst experience ever! I will definitely not recommend this place!
Linsa R.My experience was great because of all the components in this survey. To add to this though, I was impressed with the polite customer service rendered to me by the staff at Premier Janitorial also.
BYRON E.Everything was great, until I tried to put the key in the lockbox. It was to big, and trying to get ahold of someone was a nightmare. I was told by one person I would need a code then after 45 minute wait on the phone to talk to someone I was told by another person just to bring the keys back Monday morning then I was told to bring them back the next morning. Not convenient at all. The gentleman that helped me in the store picking it up with great and so was the gentleman who I talk to you after I was on hold for so long.
Roberta G.Nothing. Great customer service.
LAWRENCE M.The folks at Premier were friendly and helpful. We will use them again. Thank you, Dean & Suzanne Phillips
DEAN P.Really nice people , got me in and out quick, friendly and professional.
Ernest M.Great owners great customer service
TANIA P.Very nice and personable man that waited on us and actually gave us extra time to bring it back since we were running late
Janet D.Everything went well great staff ,also like the fact they send you pictures of the truck before you use so u know what was damaged..very great job by all staff. Thank you guys again
ARTURO L.A very small store that I never new about. Easy location to visit and right off the main road of Shaw avenue.
Alfred G.returned truck with same amount of gas as was picked up 3/4 tank, got my final bill showing I returned it at 1/2 tank. they charged me 6 gal. Used truck for 25 miles. put in 3 gal. of fuel. RENTERS BEWARE!
pete M.The windshield don't work. Las Saturday was raining. Was very inconvenient
Abigail A.Rude staff that lie and are going get educated on how to conduct themselves . I will now have to burden myself with their below average common knowledge and then expose it all. Never again will I consider u haul. Used them in the past and never had an issue. Who's to say their will be a next customer? You could improve by many was and may call if you really wanted to know UHAUL
Michael L.The Chino CA location is a liquor store, and doesn't know much about your trucks.
TIMOTHY S.Good Customer Service!
Justin M.rental procedure was really quick
Robin R.After leaving there was a lock left on the back door. Had to drive back to the location to have the lock removed. Asked about the mileage for having to drive back was informed by female that we didn't have to worry about the mileage because we were paying a flat rate. Also asked if they would provide a drop off location. Was informed by same female to look it up once we arrive at our destination. After arriving at our location of drop off called Premier Janitorial spoke with a male who 1. Did not state I was calling a UHaul but simply said hello. 2. Explained that we had not been give the additional mileage. Male stated to call back after we were complete with returning truck. I stated the issue had not been taken care of on the previous day and I'm not understanding why we needed to call back. The male started to yell look just call back and I will call someone to look at it then hung up.
Kristy J.very kind and friendly staff, very professional. for sure gonna go back again!!
willie M.Online check out, did not work
Oscar T.After being told by the pick up location that they couldnt charge my card for the rental because I had to be there, the driver used a different card to rent. Why did the drop off location put charges on my card without my approval? I was told my card couldnt be used for pick up, but its charged at drop off??? Scandalous and unauthorized. Fraud.
Chiu N.Very quick and easy. Clean location and friendly staff!
Karine J.